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https://www.nationalrail.co.uk/times_fares/ticket_types/121354.aspx
We have created a list of frequently asked questions regarding refunds on tickets and compensation rights for rail customers. ... The National Rail Conditions of Travel outlines the minimum offered through Passenger’s Charters but in practise the vast majority of operators pay more than that.
https://researchbriefings.parliament.uk/ResearchBriefing/Summary/CBP-8572
May 20, 2019 · The terms of this agreement, which define the rights and duties of both passenger and TOC, are set out in the National Rail Conditions of Travel and the individual Passenger’s Charter of the TOC. A passenger’s entitlement to compensation depends on the train company they are travelling with.
http://www.complaints-number.co.uk/national-rail/
National Rail does not deal with these issues on their behalf. Otherwise, you can call on weekdays to make complaints about National Rail itself. These could be to do with the website or the information provided by National Rail. National Rail does not decide train schedules or ticket prices but does take all customer feedback into account.
https://www.railombudsman.org/
The Rail Ombudsman is an independent, not-for-profit organisation. We offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry. Our vision is to inspire customer confidence and to deliver our service fairly to ensure the right outcome in every case.
https://www.greatnorthernrail.com/help-and-support/journey-problems/delay-repay-compensation
Delay Repay is a national scheme that train companies use to compensate you for unexpected delays and cancellations. You’re entitled to compensation for any delay or cancellation that causes you to arrive 15 minutes or more behind schedule, except where delays …
https://researchbriefings.files.parliament.uk/documents/CBP-8572/CBP-8572.pdf
3 Rail passenger rights, compensation & complaints . Summary . When passengers purchase a fare and travel by rail they are in effect entering into an agreement with the train operating company (TOC). The terms of this agreement, which define the rights and duties of both passenger and TOC, are set out in the . National Rail Conditions of Travel
https://www.transportfocus.org.uk/advice-and-complaints/your-rights-to-compensation/
Your rights to compensation (rail) Taking rail complaints further; Rail fares: top tips for getting a good deal ... Your rights to compensation (rail) ... The National Rail Conditions of Carriage set out the minimum levels of compensation if you are delayed by a late-running or cancelled train.
https://tfwrail.wales/complaint-submission
If you have a question or concern, we’re happy to help. You can contact us using Phone You can call us on 0333 3211 202. We’re open from 0800 - 2000 Monday to Saturday and 1100 - 2000 on Sundays. If you prefer to talk to us in Welsh, please call 0333 3211 202 and select option 1.
https://www.transportfocus.org.uk/advice-and-complaints/rail-complaints/
What are your next steps? Have you complained to the train company? If not, in the first instance, you must complain directly to the train company involved. Alternatively, you can consider making an initial complaint to the train company using the disputes resolution service Resolver (with whom Transport Focus works in partnership). Frames are not …
https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/getting-a-refund-for-a-cancelled-or-delayed-train/
How to get a refund or compensation for a cancelled or delayed train. ... NHS and adult social care complaints. Find out how to complain about your doctor or health visitor. ... You can still get compensation under rules called the ‘National Rail Conditions of Carriage’ if the train company doesn't offer Delay Repay, but you won’t get as ...
https://www.which.co.uk/consumer-rights/advice/can-i-get-compensation-for-train-delays-and-cancellations
Can I claim compensation if my train is delayed by a strike? Sometimes an emergency timetable will be put in place when a strike happens. You can only claim compensation during a rail strike for a delay based on the replacement or emergency timetable for train or replacement bus services.
https://www.networkrail.co.uk/communities/living-by-the-railway/noise-and-vibration/
We own and manage the rail network but we don’t run trains, so while we’ll do everything we can to give you advice and help investigate train movements, we usually have to work with the train company and local authority, which means we can’t take any specific action to resolve the problem.
https://www.moneysavingexpert.com/travel/train-delays/
The National Rail Conditions of Travel, which set the minimum standards that train companies must abide by, say passengers must be offered at least one form of monetary compensation for a delay. This could include a bank transfer, cheque or refund to your card, although companies can still offer rail vouchers as …
https://www.bbc.co.uk/news/business-48199091
May 09, 2019 · Rail bosses said the requirements guarded against fraudulent claims. Rail delays: How to get your money back; Independent rail complaints service is launched 'One click plan' to speed up rail ...
https://www.thameslinkrailway.com/help-and-support/journey-problems/delay-repay
Delay Repay is a national scheme that train companies use to compensate you for unexpected delays and cancellations. You’re entitled to compensation for any delay or cancellation that causes you to arrive 15 minutes or more behind schedule, except where delays …
https://www.gwr.com/help-and-support/refunds-and-compensation/delay-repay
From 1 April 2019 GWR has introduced the Delay Repay compensation scheme for passengers holding single, return and weekly tickets. If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more, whatever the cause.
https://www.southernrailway.com/help-and-support/journey-problems/delay-repay-compensation
National Rail vouchers can be used as payment (or part payment) towards any National Rail ticket, including season tickets. You can also exchange National Rail vouchers for cash at any Gatwick Express, Great Northern, Southern or Thameslink ticket office, as …
https://www.southwesternrailway.com/contact-and-help/refunds-and-compensation/delay-repay
Delay Repay – what is it? Delay Repay is a national scheme that makes it easy for you to get compensation for delayed journeys. If you are delayed by 15 minutes or longer when you travel with us, you can claim Delay Repay.
https://www.southeasternrailway.co.uk/compensation/
If you arrive 15 minutes or more late at your destination because of a delay or cancellation to a Southeastern service, you can claim Delay Repay compensation. Delay Repay is a national scheme train companies use to compensate passengers for delays or cancellations. Claims can be made up to 28 days after your journey.
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