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https://www.healthwatch.co.uk/sites/healthwatch.co.uk/files/health_and_social_care_complaints_systems.pdf
1. The complaints system in health and social care For decades, people have struggled to raise a concern or make a complaint about their health or social care service. Those who have raised a concern frequently find that it is not taken seriously and nothing happens to improve the service …
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
The NHS and social care sectors are working hard to improve complaints handling and best practice. Many organisations have now adopted the principles laid out in the My expectations for raising concerns and complaints guidance.
https://www.theguardian.com/uk-news/2020/jan/05/johnson-needs-to-fix-nhs-to-keep-new-voters-on-side
Jan 05, 2020 · The NHS and social care, in particular, must be central to the government’s domestic offer. ... with a big step change in public funding to make the system work: a unified NHS and social care ...Author: Dan Poulter
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-social-care-services/
NHS and adult social care services complaints - deciding what outcomes you want to achieve. Lists the possible outcomes you might want to achieve, to help you decide whether to make a complaint about NHS services.
https://digital.nhs.uk/news-and-events/news-archive/2017-news-archive/number-of-written-complaints-about-nhs-increases-4-9-per-cent
Sep 14, 2017 · 1. NHS Digital is the national information and technology provider for the health and care system. Our team of information analysis, technology and project management experts create, deliver and manage the crucial digital systems, services, products and standards upon which health and care professionals depend.
https://www.nhsconfed.org/blog/2018/01/learning-from-complaints-why-patient-involvement-matters
NHS ConfedExpo promises to be the biggest event in health and social care. ConfedExpo 2020. Networks, Countries & Europe . NHS Employers; ... NHS Confederation / NHS Voices / Learning from complaints: Why patient involvement matters. ... Improving the scrutiny of integrated care systems... NHS Operational Planning and Contracting Guidance...
https://www.gov.uk/government/publications/nhs-hospitals-complaints-system-review
Oct 28, 2013 · This report looks at how complaints about care in NHS hospitals made by patients, their carers and representatives are listened to and acted on by hospitals. The recommendations cover: The review received 2,500 responses, the majority describing problems with the quality of treatment or care in NHS hospitals.Author: Department of Health And Social Care
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care.
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
The following complaints will not be dealt with under the Local Authority Social Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body.
https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
May 04, 2017 · The complaints procedure applies to NHS bodies and all providers of NHS healthcare (including commissioning bodies and primary care providers). It also applies to 'independent providers' - defined as voluntary and independent sector organisations providing healthcare in England under arrangements made with an NHS body - and to local authority adult social services.
https://www.nao.org.uk/report/feeding-back-learning-from-complaints-handling-in-health-and-social-care/
Oct 10, 2008 · For adult social care, complainants do not have an entitlement to advocacy support, and local authorities make their own advocacy arrangements. There is a lack of systematic learning from complaints to improve services. Neither the NHS nor social care have any formal means of capturing learning from complaints.
https://www.healthwatch.co.uk/sites/healthwatch.co.uk/files/20160531_complaints_toolkit.pdf
Local complaints systems: how well are they working? 4 To complain about care homes or social care services we can contact the provider directly, or contact the local council if they are paying for the service. If we are not satisfied with the response, we can go to the Local Government Ombudsman (LGO).
https://www.ombudsman.org.uk/sites/default/files/The_NHS_hospital_complaints_system.%20A_case_for_urgent_treatment_report.pdf
other providers of health and social care. • Patients and their families treated insensitively and without compassion. The NHS hospital complaints system. A case for urgent treatment? 11 Mrs V was admitted to the maternity unit at a hospital in north London. During labour she was
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/255615/NHS_complaints_accessible.pdf
“A complaints system that does not respond flexibly, promptly and effectively to the justifiable concerns of complainants not only allows unacceptable practice to persist, it aggravates the...
https://digital.nhs.uk/data-and-information/areas-of-interest/social-care
Social care. We work with social care data, including social services and safeguarding data, to produce data sets that are used to monitor spending and quality of care and plan and provide services. Social care data is collected by councils responsible for adult social care through council administration systems.
https://www.lgo.org.uk/information-centre/reports/guidance-notes
Guidance on designing good complaint systems for devolved bodies. My Expectations for Raising Concerns and Complaints. Patient and service user expectations of good complaint handling in health and social care. Principles of Good Administrative Practice. Guide for local authorities.
https://www.nhs.uk/conditions/social-care-and-support-guide/care-services-equipment-and-care-homes/care-and-support-you-can-get-for-free/
With NHS-funded nursing care, the NHS pays a flat rate of £158.16 a week directly to the nursing home to reimburse them for the nursing care they're providing for you. This reduces the amount you pay in fees. How do I get it? Ask a hospital discharge nurse, GP or social worker to arrange an assessment for NHS-funded nursing care.
https://www.kingsfund.org.uk/publications/priorities-nhs-social-care-2017
Plans to integrate care – encompassing health and social care, primary and secondary care, and physical and mental health services – should be accelerated. Much greater priority should be given to public health and prevention through partnerships between local government, the NHS and other organisations working in population health systems .
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