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http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 Made - - - - 23rd February 2009 Laid before Parliament 27th February 2009 Coming into force in accordance with regulation 1(2) and (3) The Secretary of State, in exercise of the powers conferred by sections 113(1), (3) and (4), 114(1), ...
http://www.legislation.gov.uk/uksi/2009/309/contents/made
These Regulations make provision for complaints made on or after 1st April 2009 in relation to local authority social services and the National Health Service.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
NHS complaints guidance ... about independent NHS complaints advocacy services in your area. Contact your local citizens’ advice bureau for support with complaints about the NHS, social services ...Author: Department of Health And Social Care
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
complaints made about our services and the way in which they are commissioned. In doing so, it meets the requirements of the Local Authority Social Services and National Health Service Complaints [England] Regulations (2009), conforms to the NHS Constitution and reflects the recommendations from the Francis report (2013)
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Complaining about NHS services. Everyone who provides an NHS service in England must have their own complaints procedure. You can often find information in waiting rooms, at reception, on the service provider's website, or by asking a member of staff. You can either complain to the NHS service provider directly (such as a GP, dentist surgery or ...
https://www.scie.org.uk/publications/guides/guide15/complaints/socialcarecomplaints.asp
The Local Authority Social Services and National Health Service Complaints (England) (Amendment) Regulations 2009. The regulations provide a framework for those handling a complaint relating to a local authority’s social care functions - this includes directly provided services and independent services provided through commissioning. The ...
http://www.cddlmc.org.uk/wp-content/uploads/2011/09/MPS-NHS-Complaints-Guidance.pdf
The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 oblige NHS organisations to have arrangements in place to deal with patient complaints. These arrangements must comply with the Regulations (see page 6). The NHS Constitution sets out the following rights for patients:
https://www.dentalprotection.org/uk/articles/the-nhs-complaints-regulations
The Local Authority Social Services & NHS Complaints (England) Regulations 2009 came into force on 1 April 2009 and introduced a revised procedure for the handling of complaints by local authorities, in respect of complaints about adult social care, and by NHS bodies, primary care providers and independent providers in respect of provision of NHS care.
https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-16-receiving-acting-complaints
Our guidance explains how care providers can meet this requirement, which is one of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Its intention is to make sure that people can make a complaint about their care and treatment.
https://gov.wales/sites/default/files/publications/2019-05/a-guide-to-handling-complaints-and-representations-by-local-authority-social-services.pdf
A guide to handling complaints and representations by local authority social services 3 Section 1 – Introduction Purpose 1. This guidance supports the implementation of the Social Services Complaints Procedure (Wales) Regulations 2014 and the Representations Procedure (Wales) Regulations 2014, (“the Regulations”).
https://law.gov.wales/publicservices/health-services/nhs-complaints/?lang=en
Section 113(2) of the Health and Social Care (Community Health and Standards) Act 2003 (CHSA 2003) confers power on the Welsh Ministers to make regulations about the handling and consideration of complaints about: • the exercise of any of the functions of a Welsh NHS body, • the provision of health...
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-social-care-services/
Complaining about social care services You may have several options to make a complaint about adult social care services. One option is to use the complaints procedure, or you may be able to report your concerns to a different organisation, for example, the Local Government Ombudsman or the regulatory body of the professional involved.
https://www.england.nhs.uk/contact-us/complaint/
Your local Healthwatch can help you find independent NHS complaints advocacy services in your area. You can also contact social services at your local council and ask about advocacy services. Find your local social services. POhWER is a charity that helps people to be involved in decisions being made about their care. Call POhWER’s support ...
https://www.chcinhampshire.com/complaints-1
THE LOCAL AUTHORITY SOCIAL SERVICES AND NATIONAL HEALTH SERVICE COMPLAINTS (ENGLAND) REGULATIONS 2009. This statutory instrument identifies the legal basis for complaints procedures in England. The policies established by CCGs must comply with these regulations. It explains the minimum requirements for investigations and responses.
https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
May 04, 2017 · The NHS and social care complaints procedure was introduced in England on 1 April 2009. The local resolution stage is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.
https://www.lgo.org.uk/make-a-complaint/fact-sheets/social-care/factsheet-for-nhs-organisations-about-the-joint-working-team
The complaints procedure for councils and NHS organisations is set out in the Local Authority Social Services and NHS Complaints (England) Regulations 2009. Section 9 covers complaints that concern more than one responsible body. It states that, in these circumstances, the responsible bodies must co-operate in handling the complaint. ...
https://www.medicalprotection.org/docs/default-source/pdfs/Booklet-PDFs/eng-med-complaints-booklet.pdf
8 A GUIDE TO EFFECTIVE COMPLAINTS RESOLUTION – ENGLAND OVERVIEW LEGAL AND CONTRACTUAL OBLIGATIONS The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 oblige NHS organisations to have arrangements in place to deal with patient complaints. These arrangements must comply with the regulations.
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/643470/Annex_IV-_Draft_Complaints_Regulations.pdf
Complaints (England) Regulations 2009 (“the Complaints Regulations”), which make provision for complaints in relation to local authority adult social services and the National Health Service. Regulations 2 to 4 provide for a number of amendments to the Complaints Regulations in order to
https://www.ageuk.org.uk/globalassets/age-uk/documents/factsheets/fs59_how_to_resolve_problems_and_complain_about_social_care_fcs.pdf
The complaints regulations The social care complaints process is based on the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (‘the complaints regulations’), made under powers in sections 113 to 115 of the Health and Social Care (Community Health and Standards) Act 2003. Terminology
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