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https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/data-on-written-complaints-in-the-nhs-2016-17
Sep 14, 2017 · As a result data for 2015-16 is classed as Experimental Statistics. Similarly from 2016-17 the KO41b (Primary care - GP and Dental) collection has changed its level of detail and content so data for this latest year is also classed as Experimental Statistics. ... Data on Written Complaints in the NHS 2016-17 Pre-release access list [pdf, size ...
https://www.nursingtimes.net/roles/nurse-managers/communication-errors-behind-third-of-hospital-complaints-22-09-2015/
Sep 22, 2015 · Poor communication, including quality and accuracy of information, was a factor in 35% of all complaints – though this was lower than the 42% in 2013-14. Of the complaints involving communication, 71% referred to issues between the hospital and the patient or their family, and the remainder to issues between staff within the same hospital or ...
https://www.bmj.com/content/356/bmj.j452
Feb 01, 2017 · Communication breakdown. Most complaints are secondary to poor communication. In the UK, the three most common complaints to the GMC are related to concerns with investigations and treatment, problems with communication, and a perceived lack of respect for the patient.Cited by: 3
https://www.ombudsman.org.uk/news-and-blog/news/new-report-sheds-light-top-hospital-complaints-investigated-parliamentary-and
Sep 22, 2015 · A report published today has revealed that, similar to last year, the top three reasons for hospital complaints investigated by the Parliamentary and Health Service Ombudsman in the last financial year (2014-15) were poor communication, errors in diagnosis and poor treatment.. Non-medical aspects of patient care are cited as a factor in almost half of all complaints investigated by the ...
https://www.nursinginpractice.com/complaints-over-poor-communication-nhs
Complaints over poor communication in the NHS on the up . Friday 9th November, 2012. There has been a “significant” rise in the number of complaints in which NHS staff has failed to provide an “adequate” remedy or “proper” apology, the health service ombudsman has revealed.
https://www.bbc.com/news/health-20254108
Nov 09, 2012 · Poor communication has fuelled a surge in complaints against the NHS in England, the health service ombudsman has said. ... Poor communication fuels rise in …
https://www.mariecurie.org.uk/media/press-releases/poor-communication-in-the-nhs-wastes-public-funds-and-damages-patient-care/103176
Feb 29, 2016 · Poor communication in the NHS has a profound impact on patient care, staff burnout and public funds, a new report published by Marie Curie today warns 1.. The report’s author, Andrew McDonald, formerly a top civil servant, argues that inadequacies in communication are damaging medical care and wasting much-needed NHS resources.
https://www.evidence.nhs.uk/search?q=communication+statistics+in+NHS
Sep 10, 2018 · Results for communication statistics in NHS 1 - 10 of 5938 sorted by relevance / date. Click export CSV or RIS to download the entire page or use the checkboxes to …
https://www.evidence.nhs.uk/search?q=communication%20statistics%20in%20NHS
Results for communication statistics in NHS 1 - 10 of 5956 sorted by relevance / date. Click export CSV or RIS to download the entire page or use the checkboxes to select a subset of records to download
https://www.ombudsman.org.uk/news-and-blog/blog/trends-complaints-about-nhs-trusts
Sep 04, 2018 · Trends in complaints about NHS trusts. By Rob Behrens Parliamentary and Health Service Ombudsman. 4 September 2018. Today we published our first quarterly health complaints statistics report, Complaints about the NHS in England: Quarter 1 2018-19. It presents data about the NHS complaints we have received, assessed and investigated from April ...
https://www.england.nhs.uk/statistics/
Today NHS England published the Diagnostic Imaging Dataset for the 12 month period up to October 2019. Data includes breakdowns of NHS imaging activity undertaken in England, as well estimates of GP usage of direct access to key diagnostic tests for cancer such as chest imaging and Brain MRI.
https://www.bmj.com/content/328/7430/10.5
Jan 01, 2004 · Many of the complaints brought against the NHS are still being caused by poor communication by health service staff, the health service ombudsman, Ann Abraham, has reported. In a selection of her latest investigations Ms Abraham said common problems included poor handling of complaints, failure to obtain informed consent, poor nursing care, and lack of liaison between …Cited by: 22
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1147083/
Jan 03, 2004 · Many of the complaints brought against the NHS are still being caused by poor communication by health service staff, the health service ombudsman, Ann Abraham, has reported. In a selection of her latest investigations Ms Abraham said common problems included poor handling of complaints, failure to obtain informed consent, poor nursing care, and ...Cited by: 22
https://www.bbc.co.uk/news/health-20254108
Nov 09, 2012 · Poor communication has fuelled a surge in complaints against the NHS in England, the health service ombudsman has said.
https://www.gov.uk/government/statistics/data-on-written-complaints-in-the-nhs-2017-to-2018-quarter-3
Mar 07, 2018 · This quarterly collection is a count of written complaints made by (or on behalf of) patients, received between 1 October 2017 and 31 December 2017. Data on …
http://www.wales.nhs.uk/document/119653
Statistics on NHS Complaints Information is compiled from data collection forms.All complaints which go into writing at any stage of the complaints procedure should be recorded on the K041 returns.
https://www.indy100.com/article/the-15-most-common-complaints-about-the-nhs-7316616
Sep 19, 2016 · The number of written complaints about the NHS has dropped for the first time in six years, but these are the complaints that top the list. Despite the absence of the £350 million that Vote Leave pledged in exchange for Brexit, NHS England has reported a decline in the number of written complaints they received in the financial year ending in 2016.Author: Joe Vesey-Byrne
https://journals.rcni.com/nursing-standard/role-of-the-nurse-in-managing-complaints-in-their-clinical-area-ns.30.32.51.s44
This article outlines the NHS complaints procedure, focusing on how nurses can develop essential skills to help them to improve their management of any complaints that arise in their clinical area. It provides a structured framework, identifying useful communication skills, and explores how managing complaints relates to a nurse’s statutory ...
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