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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
We use cookies to collect information about how you use GOV.UK. We use this information to make the website work as well as possible and improve government services. ... NHS complaints guidance ...Author: Department of Health And Social Care
https://www.england.nhs.uk/contact-us/complaint/
If you are thinking about making a complaint it is important to know that you have access to local advocacy to help you make your complaint and provide support throughout the complaints process. An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you.
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
It will speed up the process if you include the following line in your complaint: “I give permission for my complaint to be shared with (insert name of GP / dental surgery etc.) in order for NHS England to carry out an investigation.” ... NHS England will acknowledge all complaints no later than the third working day after the day the ...
https://digital.nhs.uk/about-nhs-digital/contact-us/feedback-and-complaints
Most problems can be sorted out quickly without needing to go through the official complaints process. Call our enquiries line to speak to a member of staff - call 0300 303 5678 and select option 2. Stage 1 - Make a complaint. To make a complaint, you can: email [email protected], putting 'stage 1 complaint' in the subject line
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/tips-and-tools-to-help-you-make-a-complaint-about-health-services/nhs-complaints-process-flowchart/
Flowchart showing the process for making a complaint about an NHS service. ... Staying in the UK after Brexit; ... NHS complaints process flowchart. This advice applies to …
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/
Explains the process for making a complaint about an NHS service, including who can complain, time limits, keeping records and local resolution. Explains the rights of children and young people to make a complaint if they are unhappy with NHS treatment they have received. Also covers the rights of ...
https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
If you are not satisfied, please follow the process for raising a formal complaint. Complaints procedure - Department of Health and Social Care - GOV.UK Skip to main content
https://assets.nhs.uk/prod/documents/NHS-Website-Complaint-Process-v8.pdf
At each stage of the complaints process, users can expect the following: A response within 30 business days. To be treated with respect and for responses to be courteous and relevant. Information on how to escalate , should users remain unsatisfied. To be redirected to the appropriate party if NHS.UK is no longer able to deal with the issue.
Find out how your medicine works, how and when to take it, possible side effects and answers to your common questions. Every month, over 1 million appointments are booked online and over 2 million prescriptions are ordered without needing to visit a GP. Take our quiz to get your free plan, designed ...
https://www.mygov.scot/nhs-complaints/
Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.
https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
The information that you provide here is part of the formal complaints process and can help us: ... [email protected] ... (SPSO) to consider your complaint further. The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain about. Sometimes this time limit will not apply.
https://www.ageuk.org.uk/information-advice/health-wellbeing/health-services/nhs-complaints/
Age UK Advice Line 0800 055 6112. Free to call 8am – 7pm 365 days a year Find out more. Telephone befriending services. ... They should also tell you how to access an NHS complaints advocacy service. ... During this process, you should be kept informed of progress and have the chance to talk about the complaint.At the end of the formal ...
https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
May 04, 2017 · The local resolution stage is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Responsible bodies. The complaints procedure applies to NHS bodies and all providers of NHS healthcare (including commissioning bodies and primary care providers).
https://www.ombudsman.org.uk/
We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. We …
https://www.healthwatch.co.uk/report/2020-01-15/shifting-mindset-closer-look-complaints
Jan 15, 2020 · Shifting the mindset: a closer look at NHS complaints. Report – 15 January 2020. Hospitals need to do more to show patients how the NHS is learning from mistakes. Read our latest report to find out more. ... Yet when it comes to complaints, many hospitals are too focused on process rather than demonstrating how they’ve listened. ...
http://www.healthscotland.scot/contact-us/comments-and-complaints
NHS inform is Scotland’s national health information service. Its aim is to help people in Scotland make informed decisions about their own health and the health of the people they care for. ... For more information on the complaints process, download the public facing model Complaints Handling Procedure. Go to NHSScotland public facing model ...
https://www.bbc.com/news/health-26647668
Mar 20, 2014 · Healthwatch England says more than 70 organisations are involved in dealing with complaints about the NHS and social care. It wants the process …
https://www.ombudsman.org.uk/making-complaint
Complaints about UK government departments and agencies in 2017-18 Ignoring the alarms: How NHS eating disorder services are failing patients; Maintaining momentum: driving improvements in mental health care; Performance against our Service Charter 2017/18 Quarter 2 (July to September 2017)
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