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https://www.gov.scot/publications/help-guidance-handling-learning-feedback-comments-concerns-complaints-nhs-health-care-services/pages/11/
This guidance is for the NHS and their health service providers to assist them in handling and responding to feedback, comments, concerns and complaints raised in relation to health care in accordance with the Patient Rights (Scotland)Act 2011.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/data-on-written-complaints-in-the-nhs-2011-12
Aug 29, 2012 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2011 and 31 March 2012 and also ...
https://www.theguardian.com/society/2013/aug/29/nhs-hospitals-complaints-increase
Aug 29, 2013 · The NHS is receiving 3,000 patient complaints every week, official statistics have revealed.. The total number of complaints was 162,019 in 2012-13 – …
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
For public health services complaints, contact the Local Government Ombudsman.. The NHS Constitution sets out your rights as a patient, and explains the …Author: Department of Health And Social Care
https://statswales.gov.wales/Catalogue/Health-and-Social-Care/NHS-Performance/Complaints/HospitalAndCommunityHealthServicesComplaints-by-Organisation-ServiceArea
Last update: 21 September 2011 Was added to StatsWales: 21 September 2011. Information is compiled from the KO41(A) return. All complaints which go into writing at any stage of the complaints procedure should be recorded on the KO41 returns. The KO41(A) return collects information about complaints relating to hospital and community health services.
https://www.uclh.nhs.uk/aboutus/wwd/Annual%20reviews%20plans%20and%20reports%20archive/Annual%20complaints%20report%202012-13.pdf
Analysis of Formal Complaints April 1st 2012 – 31st March 2013 1. 1 ... There were several actions recommended by an internal audit of the complaints process made in 2011 for action in 2012/13. Action Status 1 ... The national figures for NHS complaints show a rise for 2012/13 of …
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/255615/NHS_complaints_accessible.pdf
overview of complaints handling in the NHS, setting and monitoring standards, supporting change, and analysis of complaints data. The Government rejected the last recommendation but accepted many of the Select Committee’s findings. The Francis report. Despite the implementation of the two tier complaints system, Robert Francis did not feel
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs
The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. Data on written complaints in the NHS, 2017-18 Quarter 4, Experimental
https://www.statisticsauthority.gov.uk/publication/data-on-written-complaints-in-the-nhs-2011-12-health-and-social-care-information-centre/
File. Data on written complaints in the NHS - 2011-12 (Health and Social Care Information Centre) Download "Data on written complaints in the NHS - 2011-12 (Health and Social Care Information Centre)" in PDF format (0.03MB). Type PDF Size 0.03MBAuthor: UK Statistics Authority
https://www.gov.uk/government/statistics/data-on-written-complaints-in-the-nhs-2017-to-2018-quarter-3
Mar 07, 2018 · National Health Service; Official Statistics Data on written complaints in the NHS 2017 to 2018 Quarter 3 This quarterly collection is a count of written complaints made by (or on behalf of ...
https://en.wikipedia.org/wiki/2011_canadian_census
The 2011 Canadian Census is a detailed enumeration of the Canadian population on May 10, 2011. Statistics Canada, an agency of the Canadian government, conducts a nationwide census every five years. In 2011, it consisted of a mandatory short form census questionnaire and an inaugural National Household Survey (NHS), a voluntary survey which replaced the mandatory long form census …Country: Canada
https://statswales.gov.wales/Catalogue/Health-and-Social-Care/NHS-Performance/Complaints/HospitalAndCommunityHealthServicesComplaints-by-Organisation-Subject
Last update: 21 September 2011 Was added to StatsWales: 21 September 2011 Information is compiled from the KO41(A) return. All complaints which go into writing at any stage of the complaints procedure should be recorded on the KO41 returns. The KO41(A) return collects information about complaints relating to hospital and community health services.
https://www.bbc.com/news/uk-scotland-scotland-politics-19718175
Sep 25, 2012 · Image caption Overall complaints rose by 15% . Complaints about hospital and community health services were up by 15% last year, according to the latest official NHS statistics.
https://www.health-ni.gov.uk/articles/complaints-statistics
Information within this section details the number of complaint issues received by health and social care (HSC) trusts broken down by programme of care and subject, the time taken to respond to complaints and health and social care (HSC) Board and family practitioner service complaints.
https://www.theguardian.com/society/2011/feb/23/hospital-patients-rude-staff-long-waits
Feb 22, 2011 · The NHS's quality of care is under fresh scrutiny after a survey of patients found one in five had experienced problems such as rude staff, a lack of compassion and long waits for treatment.Author: Denis Campbell
https://www.ombudsman.org.uk/sites/default/files/2018-12/Complaints_about_the_NHS_in_England_Quarter_2_2018-19_Final_Accessible.pdf
We are not part of government, the NHS in England or a regulator. We are neither a consumer champion nor an advocacy service. The purpose of this report This report presents statistics on complaints about the NHS in England from July to September 2018 (Quarter 2 – 2018-19). It includes data about the NHS complaints we received, assessed and
https://planetradio.co.uk/clyde/local/news/nhs-complaints-rise/
Official statistics revealed 23,507 grievances were registered between April 1 2016 and the end of March 2017, up from 21,454 the previous year. Complaints are now at their highest level in the past five years but represent just 0.06% of all NHS Scotland activity.
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