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https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/data-on-written-complaints-in-the-nhs-2013-14
Aug 28, 2014 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2013 and 31 March 2014 and also ...
https://www.theguardian.com/society/2013/aug/29/nhs-hospitals-complaints-increase
Aug 29, 2013 · The NHS is receiving 3,000 patient complaints every week, official statistics have revealed.. The total number of complaints was 162,019 in 2012-13 – …
https://www.gov.uk/government/publications/nhs-hospitals-complaints-system-review
Oct 28, 2013 · Report of handling of complaints by NHS hospitals in England by Ann Clwyd MP and Professor Tricia Hart. ... Published 28 October 2013 From: …Author: Department of Health And Social Care
https://www.bmj.com/content/356/bmj.j452
Feb 01, 2017 · Complaints help to improve local policies and guidelines, highlight deficiencies in healthcare provision, and improve overall patient safety. The Francis report was published in 2013 as a result of a public inquiry into 1200 unnecessary deaths that occurred over a three year period at Mid Staffordshire NHS Foundation Trust.7Cited by: 3
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/255615/NHS_complaints_accessible.pdf
over 162,000 complaints about NHS care in 2012/13. This amounts to 3000 per week. Over a number of years, there have been many official reports which explored what was wrong with the complaints system and made recommendations for change. Unfortunately many of these recommendations have not been fully implemented. Previous inquiries
https://www.evidence.nhs.uk/search?q=complaints+statistics
Apr 05, 2019 · Evidence-based information on complaints statistics from hundreds of trustworthy sources for health and social care. ... This report presents statistics on complaints about the NHS in England from April to June 2018 (Quarter 1). ... comments, concerns and complaints 2013-2014.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
For public health services complaints, contact the Local Government Ombudsman.. The NHS Constitution sets out your rights as a patient, and explains the …Author: Department of Health And Social Care
http://scottishhealthcouncil.org/publications/research/idoc.ashx?docid=9f1b88c4-838a-4900-99fc-5ebd4cab0f59&version=-1
Encouraging and Handling Complaints Complaints statistics are available from the latest Information Services Division report on complaints ‘NHS Complaints Statistics Scotland 2013/14’ published on 25 November 2014’5. The information reflects the period from 1 April 2013 to 31 March 2014.
https://www.england.nhs.uk/2013/10/
31 October 2013 - 11:10 National Partnership Agreement for the co-commissioning and delivery of healthcare services in prisons in England 31 October 2013 - 10:41 NHS England announces new commitments for increased openness and transparency 31 October 2013 - 09:51 NHS England responds to NHS complaints review 29 October 2013 - 11:57
https://www.ombudsman.org.uk/news-and-blog/news/new-report-sheds-light-top-hospital-complaints-investigated-parliamentary-and
Sep 22, 2015 · The uphold rate for acute trusts in 2013-14 was 46%. The Parliamentary and Health Service Ombudsman makes final decisions on complaints which haven’t been resolved locally by the NHS in England or by UK government departments and their agencies, such as the Department for Work and Pensions, the DVLA, the Passport Office and the Highways Agency.
https://www.england.nhs.uk/surveying-complainants/
The 2013 Francis Inquiry highlighted the need to recognise the importance of patient complaints, and the need to create robust systems and cultures that are able to deal with and learn from them. ... NHS England was asked by the Department of Health to take this …
https://www.audit-scotland.gov.uk/docs/health/2014/nr_141030_nhs_finances.pdf
1 All NHS boards broke even against their revenue and capital budgets in 2013/14, for the sixth year in a row. The NHS boards as a whole achieved an overall surplus of £23.4 million (0.21 per cent of their total revenue and capital budgets of £11.1 billion). All boards except NHS Western Isles met their savings targets, and the NHS as a whole
https://www.theguardian.com/society/2013/feb/06/mid-staffs-hospital-scandal-guide
Feb 06, 2013 · The report being published on 6 February 2013 of the public ... He was particularly critical of the trust's failure to take patients' complaints seriously enough. ... NHS regulators and the new ...Author: Denis Campbell
https://www.ombudsman.org.uk/sites/default/files/NHS_Complaint_stats_report_2014-15.pdf
key statistics that we collect about the ... Overview of complaints about acute trusts 2 Complaints totals are the sum of complaints about inpatient and outpatient acute services and A&E services. Data taken from the Health and Social Care Information Centre (HSCIC) report ‘Data on Written Complaints in the NHS 2013‑14’ available at:
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs
The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. Data on written complaints in the NHS, 2017-18 Quarter 4, Experimental
https://data.gov.uk/dataset/00602e31-2921-4288-940a-4e0eb26965ee/complaints-to-the-nhs-in-wales
Mar 12, 2013 · Link to the data Format File added Data preview; 2010-11 Download datafile '2010-11', Format: HTML, Dataset: Complaints to the NHS in Wales HTML 12 March 2013 Go to site: 2009-10 Download datafile '2009-10', Format: HTML, Dataset: Complaints to the NHS in Wales HTML 11 March 2013
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