Nhs Gp Complaint Procedures

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How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    Everyone who provides an NHS service in England must have their own complaints procedure. You can often find information in waiting rooms, at reception, on the service provider's website, or by asking a member of staff. You can either complain to the NHS service provider directly (such as a GP, dentist surgery or hospital) or to the commissioner of the services, which is the body that pays for the NHS …

How to complain if you're unhappy with your GP or doctor's ...

    https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
    If you’d like to complain about your GP or doctor's surgery, ask for a copy of the surgery’s complaints procedure, and use this to help you. Keep a record of who you speak or write to, and on what date. If you raise your complaint verbally, make sure you write down everything you discuss. Included in your formal complaint should be the following:

How to make a complaint to your GP or hospital The ...

    https://www.patients-association.org.uk/making-a-complaint-to-your-gp-hospital
    The complaints process. The NHS Constitution guarantees your right to complain. You have the right to have your complaint investigated properly and you can take it to the Parliamentary and Health Service Ombudsman if you’re not satisfied with the way in which the NHS has dealt with it.

BMA - NHS complaints procedure

    https://www.bma.org.uk/advice/employment/gp-practices/service-provision/nhs-complaints-procedure
    Dec 07, 2018 · NHS complaints procedure This document provides local medical committees (LMCs), practices and GPs with guidance on the requirements of the NHS complaints system: advices on how to deal with complaints that come into the practice

The NHS complaints procedure (England only): guidance for ...

    http://www.bma.org.uk/-/media/Files/PDFs/Practical%20advice%20at%20work/Doctors%20as%20managers/gpnhscomplaintsproc.pdf
    British Medical Association The NHS complaints procedure (England only): guidance for primary care 3 When a complaint is made on behalf of a child, the practice must be satisfied that there are reasonable grounds for the complaint being made by this individual rather than the child. The practice must also be

Introduction to the NHS complaints procedure - The MDU

    https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
    May 04, 2017 · The complaints procedure applies to NHS bodies and all providers of NHS healthcare (including commissioning bodies and primary care providers). It also applies to 'independent providers' - defined as voluntary and independent sector organisations providing healthcare in England under arrangements made with an NHS body - and to local authority adult social services.

NHS England » Complaining to NHS England

    https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
    NHS England PO Box 16738 Redditch B97 9PT. By email to: [email protected]. If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line. By telephone: 0300 311 22 33. Our opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when we open at the later time of 9.30am. We are closed on bank holidays.

Making a Complaint

    https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
    If the NHS has fully investigated your complaint and you are still not happy, you can ask the Scottish Public Services Ombudsman (SPSO) to consider your complaint further. The SPSO cannot normally look at complaints more than 12 months after you became aware of …

NHS complaints guidance - GOV.UK

    https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
    The commissioner will vary depending on the NHS service you are complaining about. If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, contact NHS England. If your complaint is about services such as hospital care, mental health services,...Author: Department of Health And Social Care

NHS England » How do I feedback or make a complaint about ...

    https://www.england.nhs.uk/contact-us/complaint/
    If you are unhappy with the outcome of your complaint, you may wish to go to the next stage of the NHS complaints procedure. Making your complaint. You can complain in writing, by email or by speaking to someone in the organisation. You should make your complaint within 12 months of the incident or within 12 months of the matter coming to your attention. This time limit can sometimes be extended as long …

Complain about a GP, pharmacy, dentist or hospital in Scotland

    https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
    Oct 18, 2019 · GP practices, dental surgeries, pharmacies and opticians. Most GP practices, dental surgeries, pharmacies and opticians have their own complaints procedures. If you’d like to make a complaint, please contact the practice or shop manager in the first instance.

What is PALS (Patient Advice and Liaison Service)? - NHS

    https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/
    You can find your nearest PALS office on the NHS website. You can also ask your GP surgery, hospital or phone NHS 111 for details of your nearest PALS. Making a complaint. If you're not happy with an NHS service, you can make a complaint. You should complain to the person or organisation providing the service first, such as the GP, dentist ...

Tell us about your experience (Compliments, concerns and ...

    https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/default.aspx
    The NHS Lothian Complaints Handling Procedure. NHS Lothian is committed to improving the services it provides for patients and their families. As part of this commitment, we are keen to hear from you about your experience of our services. If you would like to tell us about this, please use the links below:

Complaints Procedure - NHS Highland

    https://www.nhshighland.scot.nhs.uk/Feedback/Pages/ComplaintsProcedure.aspx
    The NHS Complaints Procedure requires Health Boards to consider conciliation or mediation services to help resolve a complaint where it is appropriate and all of the parties involved agree. NHS Highland is working in partnership with the Scottish Government and Scottish Mediation Network to use mediation in complaints handling within NHS Scotland.

Complaints procedure - Department of Health and Social ...

    https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
    Complaints procedure We take complaints about our work, staff and levels of service very seriously. If you are not satisfied, please follow the process for raising a formal complaint.

NHS complaints in Scotland - mygov.scot

    https://www.mygov.scot/nhs-complaints/
    Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. For example if it's a complaint about your doctor, you could complain to the surgery. If you don't want to complain directly or your complaint hasn't been resolved, contact your local health board.

Comments and complaints - Contact us - NHS Health Scotland

    http://www.healthscotland.scot/contact-us/comments-and-complaints
    NHS Health Scotland. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.

NHS complaints - Citizens Advice Scotland

    https://www.citizensadvice.org.uk/scotland/health/nhs-healthcare-s/nhs-complaints-s/
    The NHS complaints procedure. The flowchart below explains the stages in the NHS procedure and how the NHS will deal with your complaint. Stage one: early resolution. The complaints procedure is the same for GPs, opticians, dentists, hospitals, and any other care given by the NHS. In all cases the focus is on early and local resolution where possible.



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