Nhs Lanarkshire Complaints Procedure

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Complaints NHS Lanarkshire

    https://www.nhslanarkshire.scot.nhs.uk/complaints/
    NHS Lanarkshire aims to resolve complaints quickly and as close to the point of service as possible. This could mean an on-the-spot apology and an explanation if something has clearly gone wrong, and immediate action to resolve the problem. The NHS has a two-stage complaints procedure.

Comments, compliments and complaints procedure - South ...

    https://www.southlanarkshire.gov.uk/info/200170/comments_complaints_and_consultations/579/comments_compliments_and_complaints_procedure
    Comments, complaints and consultations ... → Comments, compliments and complaints procedure; Comments, compliments and complaints procedure. We take complaints about our services seriously and deal with them in confidence. We use the information to try to improve our services to prevent the same issues happening again. ... NHS Lanarkshire ...

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).

Complain about a GP, pharmacy, dentist or hospital in Scotland

    https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
    Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.

Feedback and Complaints NHS Lanarkshire

    https://www.nhslanarkshire.scot.nhs.uk/feedback/
    For complaints, please visit our Complaints Procedure page for all the relevant phone numbers. Complaints. NHS Lanarkshire is committed to providing high quality care and treatment through the delivery of safe, effective and person-centred care. We understand however, that …

Comments and complaints - Contact us - NHS Health Scotland

    http://www.healthscotland.scot/contact-us/comments-and-complaints
    NHS Health Scotland. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.

NHS Lanarkshire: Feedback and Complaints - Publication ...

    https://www.nhsinform.scot/publications/feedback-and-complaints/nhs-lanarkshire-feedback-and-complaints-factsheet
    NHS Lanarkshire: Feedback and Complaints - Print files (ZIP, 10.9MB) To arrange a print run of this factsheet, contact the person who coordinates the printing and distribution of health rights information at your health board.

NHS complaints - Citizens Advice Scotland

    https://www.citizensadvice.org.uk/scotland/health/nhs-healthcare-s/nhs-complaints-s/
    The NHS complaints procedure. The flowchart below explains the stages in the NHS procedure and how the NHS will deal with your complaint. Stage one: early resolution. The complaints procedure is the same for GPs, opticians, dentists, hospitals, and any other care given by the NHS. In all cases the focus is on early and local resolution where ...

NHS complaints in Scotland - mygov.scot

    https://www.mygov.scot/nhs-complaints/
    Oct 04, 2019 · Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.

How to make a complaint about NHS services - Citizens Advice

    https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/how-to-make-a-complaint-about-nhs-services/
    The care you receive from the NHS is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you how to make a complaint using the NHS complaints procedure. receive or have received services from the body concerned, or are someone who is ...

How do I complain about my dental treatment? - NHS

    https://www.nhs.uk/common-health-questions/dental-health/how-do-i-complain-about-my-dental-treatment/
    If you're not happy with the way your complaint was handled – either by the dental practice or NHS England – you may wish to contact the Parliamentary and Health Service Ombudsman (PHSO). The PHSO makes the final decision on complaints that haven't been resolved by NHS England.

Comments, complaints and consultations - South Lanarkshire ...

    https://www.southlanarkshire.gov.uk/info/200170/comments_complaints_and_consultations
    Comments, complaints and consultations; Comments, complaints and consultations. Most popular. Comments / complaints procedure; Complaints performance; Consultations; Information pages. Budget savings proposals; Comments, compliments and complaints procedure; ... NHS Lanarkshire; South Lanarkshire Health and Social Care Partnership;Author: Paula Biagioni

Church Street Medical Practice - Complaints Procedure

    https://www.churchstreetmedical.co.uk/pages/Complaints-Procedure
    Anyone who is unhappy with the response they receive to a complaint they have made to their General Practice has the right to take their complaint to their local NHS Trust. The contact details for this purpose is: NHS Lanarkshire Complaints Manager Patient Services NHS Lanarkshire Headquarters Kirklands Fallside Road Bothwell G71 8BB. Tel ...

Making a Complaint

    https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
    If the NHS has fully investigated your complaint and you are still not happy, you can ask the Scottish Public Services Ombudsman (SPSO) to consider your complaint further. The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain about. Sometimes this time limit will not apply.

New NHS complaints handling procedure: first year review ...

    https://www.gov.scot/publications/new-model-nhs-complaints-handling-procedure-review-first-year/pages/5/
    NHS Grampian NHS Tayside NHS Lanarkshire NHS Lothian ... The project I am involved in is an analysis of the first year of the new model NHS Complaints Handling procedure. The aim of the project is to find out how the implementation of the new CHP has impacted the learning and improvements, the process, and the culture around complaints. We ...

The Scottish Government Directorate for ... - sehd.scot.nhs.uk

    https://www.sehd.scot.nhs.uk/dl/DL(2016)19.pdf
    THE NHS SCOTLAND MODEL COMPLAINTS HANDLING PROCEDURE 1. The Scottish Government and NHS Scotland are jointly committed to developing a culture of openness and transparency in NHS Scotland, that values all forms of feedback, including complaints, and uses it to continuously improve services. 2. The Patient Rights Act (Scotland) 2011

Complaints and feedback - Healthcare Improvement Scotland

    http://www.healthcareimprovementscotland.org/about_us/contact_us/complaints.aspx
    Complaints and feedback. We welcome any feedback, comments, complaints or concerns about our work, as they are an important way of identifying the perspective of those we serve and improving satisfaction with the services we provide. P lease send any feedback on your experience with Healthcare Improvement Scotland to [email protected]

Complaints Procedure Glasgow Cosmetic Dentist NHS ...

    https://www.glasgowdentalcare.co.uk/complaints-procedure/
    An advocate is independent of the NHS and can help make sure your views are heard and get access to the information you need to make your own decisions. The Feedback and Complaints Officer at the practice or the Lanarkshire NHS Board can tell you more about advocacy services available. Mediation (also known as Alternative Dispute Resolution)



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