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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …
https://www.england.nhs.uk/contact-us/complaint/
The NHS Constitution sets out your rights as a patient, and explains the commitments the NHS has made to providing you with a high quality service. Organisations providing NHS care must take account of the NHS Constitution when treating you, so you may find it helpful to refer to it if you are thinking about making a complaint.
https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/
The Patient Advice and Liaison Service (PALS) ... the NHS ; the NHS complaints procedure, including how to get independent help if you want to make a complaint ; ... In general, NHS England commissions most primary care services, such as GP and dental services. CCGs oversee the commissioning of secondary care, such as hospital care and some ...
https://www.theguardian.com/healthcare-network/views-from-the-nhs-frontline/2015/jul/06/nhs-patients-complain-better-care
Jul 06, 2015 · It's a dirty little secret of the NHS, but patients who complain get better care We deny it to each other, but as soon as a patient complains, a state of complete panic sets in among the ward ...
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
For public health services complaints, contact the Local Government Ombudsman.. The NHS Constitution sets out your rights as a patient, and explains the …Author: Department of Health And Social Care
https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
National Complaints Administrator Scottish Ambulance Service National Headquarters Gyle Square 1 South Gyle Crescent Edinburgh EH12 9EB Telephone: 0131 314 0000 www.scottishambulance.com. If you want to complain about NHS 24 please contact. Patient Experience Team NHS 24 Caledonia House Fifty Pitches Road Cardonald Park Glasgow G51 4ED
https://www.citizensadvice.org.uk/scotland/health/nhs-healthcare-s/nhs-complaints-s/
The NHS complaints procedure. The flowchart below explains the stages in the NHS procedure and how the NHS will deal with your complaint. Stage one: early resolution. The complaints procedure is the same for GPs, opticians, dentists, hospitals, and any other care given by the NHS. In all cases the focus is on early and local resolution where ...
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.
https://www.bmj.com/content/356/bmj.j452
Feb 01, 2017 · Improving care. Complaints help to improve local policies and guidelines, highlight deficiencies in healthcare provision, and improve overall patient safety. The Francis report was published in 2013 as a result of a public inquiry into 1200 unnecessary deaths that occurred over a three year period at Mid Staffordshire NHS Foundation Trust.7Cited by: 3
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/feedback-complaints-and-your-rights
The 'Feedback, complaints and my rights' section of the Charter summarises your rights when giving feedback or making a complaint to the NHS. Some of those rights are outlined below. Feedback. When receiving NHS care, you or any of your relatives have the right to give feedback, make comments, raise concerns, make a complaint.
https://digital.nhs.uk/news-and-events/news-archive/2017-news-archive/number-of-written-complaints-about-nhs-increases-4-9-per-cent
Sep 14, 2017 · The report, entitled Data on Written Complaints in the NHS, 2016/17, shows numbers of complaints about both primary and secondary care. It shows a 9.7 per cent increase in written complaints to GP and dental practices 4 compared with the previous year. In 2016/17, there were 90,600 primary care complaints, up from 82,600 in 2015/16. 5
https://www.nhslothian.scot/YourRights/PatientExperienceAndFeedback/Pages/default.aspx
‘You have the right to give feedback, make comments, or raise concerns or complaints about the health care you receive.’ (The Charter of Patient Rights and Responsibilities 2012) As part of our commitment to improving our services, NHS Lothian has developed a set of values with the aim to benefit everyone that NHS Lothian serves.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/nhs-complaints-who-is-your-complaint-against/nhs-hospital-complaints/
use the NHS complaints procedure. This can also be used for concerns about treatment by a private hospital if the care is paid for by the NHS; take legal action, for example, for clinical negligence, discrimination or for breach of your human rights; report concerns …
https://www.penninecare.nhs.uk/contact/compliments-and-complaints
The NHS Complaints Procedure is for service users, carers and relatives to raise concerns about care and treatment provided by Pennine Care. Carers or relatives may also raise complaints about how they have been treated by our staff. Any other person who has been affected by a decision, act or omission made by us may also make a complaint.
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · Complain about a GP, pharmacy, dentist or hospital in Scotland See all ... If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure. ... Each health board will have a patient relations or complaints team that work with you, your family or carer to resolve any disputes or ...
https://www.careopinion.org.uk/
The UK's independent non-profit feedback platform for health and social care. Share your story - help make our services better.
https://www.theguardian.com/society/2018/mar/21/damning-report-finds-serious-failings-in-nhs-mental-health-services
Mar 20, 2018 · In a report analysing more than 200 complaints about NHS mental health care Behrens highlighted “failings that have occurred, and continue to occur, in specialist mental health services in ...Author: Denis Campbell
https://patient.info/treatment-medication/medical-negligence
Jun 29, 2018 · If you think that your care has been below the expected standard then you may consider making a complaint or a legal claim for compensation. ... NHS complaints guidance; NHS Constitution for England. Health Service Ombudsman. General Medical Council ... Patient Platform Limited has used all reasonable care in compiling the information but make ...Author: Dr Colin Tidy
https://www.westminsterinsight.com/event/3454/Improving_Complaints_Handling_in_the_NHS_for_Patients_and_Employees
Westminster Insight’s half-day forum will explore how changing the culture, approach and ideology of NHS complaints can help to cultivate improvement across services. Rob Behrens CBE, Parliamentary and Health Services Ombudsman, joins us for a timely keynote session alongside the Department for Health and Social Care.
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