Nhs Pals Complaints

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What is PALS (Patient Advice and Liaison Service)? - NHS

    https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/
    You can also ask your GP surgery, hospital or phone NHS 111 for details of your nearest PALS. Making a complaint. If you're not happy with an NHS service, you can make a complaint. You should complain to the person or organisation providing the service first, such as the GP, dentist, hospital or pharmacist. Alternatively, you can complain to the commissioner of that service – either NHS England or the area …

Patient Advice and Liaison (PALS) and Complaints

    https://www.hrch.nhs.uk/patients/patient-advice/
    Hounslow and Richmond PALS - contact us: Free phone: 0800 953 0363 Email: [email protected] Post: If you have any queries about local health services, or you would like to make a complaint, you can write to us at: Patient Experience Team Hounslow and Richmond Community Healthcare NHS Trust Thames House Teddington TW11 8HU

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    If you're making, or thinking about making, a complaint, someone from the independent NHS Complaints Advocacy Service can help you. An advocate will also be able to attend meetings with you and review any information you're given during the complaints process. You can seek advice from an NHS complaints advocate at any stage of the process.

Patient Advice and Liaison and Complaints Services ...

    https://www.hct.nhs.uk/contact-us/patient-advice-and-liaison-and-complaints-services/
    The PALS service is not part of the informal complaints procedure, but they may be able to deal with your concerns informally and they can tell you more about the formal complaint procedure and independent complaints advocacy services.

Central London Community Healthcare NHS Trust :: PALS ...

    https://clch.nhs.uk/get-involved/compliments-and-complaints
    If we are not able to resolve your concerns informally with the staff caring for you or via PALS, you can make a formal complaint. Once made, your complaint will be acknowledged within three working days of receipt and we would then discuss with you how you would like us to proceed.

How to make a complaint NUH

    https://nuh.nhs.uk/how-to-make-a-complaint
    Email: [email protected]. or write to: NUH NHS Trust c/o PALS Freepost NEA 14614 Nottingham NG7 1BR . If you have concerns and aren’t happy with the way your concerns have been dealt with when you raised them with the Trust, you are entitled to make a formal complaint. To make a formal complaint about the Trust, please write to: Tracy Taylor ...

Complaints - pat.nhs.uk

    https://www.pat.nhs.uk/patients-and-visitors/complaints.htm
    PALS aim to resolve your concerns but if you wish to make a formal complaint, they will give you information about the Trust's NHS complaints procedure and provide support. Concerns are usually dealt with by ward staff or PALS and resolved by discussion and liaison with Trust staff. Advice or information is provided verbally.

PALS and Complaints - leedsth.nhs.uk

    https://www.leedsth.nhs.uk/patients-visitors/patient-and-visitor-information/patient-experience/patient-advice-and-liaison-service-pals-and-complaints/
    This page provides information about Leeds Teaching Hospitals NHS Trust’s process for raising a concern (using PALS) or a complaint about the care or service you received as a patient. You may also wish to raise a concern or complaint on behalf of another person.

Helping you make a Complaint to the NHS when things go wrong

    https://nhscomplaintsadvocacy.org/
    NHS Complaints Advocacy is a free, independent and confidential service available to anyone who wants support to make their complaint to the NHS. Accessibility - Keyboard Navigation: Use your tab key to move around the site and your enter button to activate a link

How to make a complaint about NHS services - Citizens Advice

    https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/how-to-make-a-complaint-about-nhs-services/
    If the NHS thinks the child can make the complaint themselves, you can still make the complaint on their behalf, as long as the child gives you permission to make a complaint on their behalf. The NHS might ask the child to fill in a ‘permission to act on my behalf’ form.

Letter of complaint about NHS - Citizens Advice

    https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/tips-and-tools-to-help-you-make-a-complaint-about-health-services/Letter-of-complaint-about-NHS/
    This letter template is for complaining about an NHS service for yourself. If you are complaining on behalf of someone else, use Letter of complaint about NHS on behalf of someone else To read more about making a complaint see Complaining about the NHS and Tips for writing a letter of complaint ...

Feedback and complaints - Gloucestershire Hospitals NHS ...

    https://www.gloshospitals.nhs.uk/contact-us/feedback-and-complaints-pals/
    Write to us: PALS Office, Gloucestershire Royal Hospital, Great Western Road, Gloucester, GL1 3NN. E-mail us: [email protected]. Complaints. If you feel your concerns cannot be resolved by our PALS team, or you would prefer to make a complaint, you can do this in writing or by sending us an email. What happens after you receive ...

Tell us about your experience (Compliments, concerns and ...

    https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/default.aspx
    The NHS Lothian Complaints Handling Procedure NHS Lothian is committed to improving the services it provides for patients and their families. As part of this commitment, we are keen to hear from you about your experience of our services.

Patient Advice & Liaison Service (PALS) / Complaints

    https://www.neessexccg.nhs.uk/pals-complaints
    To make it easy to raise comments and concerns the North East Essex CCG has a complaints team which works alongside the PALS (Patient Advice and Liaison Service) team. Our PALS team can provide a signposting service to direct your concerns to the correct local NHS providers.

NHS complaints in Scotland - mygov.scot

    https://www.mygov.scot/nhs-complaints/
    Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. For example if it's a complaint about your doctor, you could complain to the surgery.

PALS & Complaints Oxford Health NHS Foundation ...

    https://www.oxfordhealth.nhs.uk/support-advice/pals/
    Feb 11, 2019 · PALS & Complaints. We hope that your contact with our staff and services is positive, and you can tell us how we are doing using I Want Great Care. However, we know that occasionally things might not be to the standard we expect but if that does happen we …

Patient relations (PALS) – Hull CCG

    https://www.hullccg.nhs.uk/patient-relations-pals/
    Patient relations are not able to help with social care complaints, although they can advise you on who to contact. If you’re pleased with one of the services commissioned by the CCG or wish to raise a concern or make a complaint, then please let us know by contacting us by phone, letter or email: Email: [email protected] Phone: 01482 335409

Patient Advice and Liaison Service (PALS) - Avon and ...

    http://www.awp.nhs.uk/advice-support/pals/
    Patient Advice and Liaison Service Here to help The Patient Advice & Liaison Service (PALS) is a free, confidential and impartial service available to everyone who uses the Trust's mental health services, their families, carers or anyone who needs advice, information, support or guidance with a particular issue.

Complaints - Hounslow and Richmond Community Healthcare

    https://www.hrch.nhs.uk/patients/complaints/
    The PALS service is not part of the informal complaints procedure, but they may be able to deal with your concerns informally or tell you more about the formal complaint procedure and independent complaints advocacy services. Formal complaints about Hounslow and Richmond Community Healthcare NHS Trust services can be made via email, fax, letter or comment card, and can also be made verbally.



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