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https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/data-on-written-complaints-in-the-nhs-2016-17
Sep 14, 2017 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2016 and 31 March 2017 covering both ...
https://www.england.nhs.uk/statistics/
Today NHS England published the Diagnostic Imaging Dataset for the 12 month period up to October 2019. Data includes breakdowns of NHS imaging activity undertaken in England, as well estimates of GP usage of direct access to key diagnostic tests for cancer such as chest imaging and Brain MRI.
https://www.bmj.com/content/356/bmj.j452
Feb 01, 2017 · Complaints help to improve local policies and guidelines, highlight deficiencies in healthcare provision, and improve overall patient safety. The Francis report was published in 2013 as a result of a public inquiry into 1200 unnecessary deaths that occurred over a three year period at Mid Staffordshire NHS Foundation Trust.7Cited by: 3
https://www.nursingtimes.net/roles/nurse-managers/communication-errors-behind-third-of-hospital-complaints-22-09-2015/
Sep 22, 2015 · A report published today on complaints made about NHS hospitals in England during 2014-15 suggests little change in the issues sparking criticism from patients. Non-medical aspects of patient care – cited as communication issues or staff attitudes – were a factor in almost half of all complaints investigated last year by the ombudsman Dame ...
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://www.ombudsman.org.uk/news-and-blog/blog/trends-complaints-about-nhs-trusts
Sep 04, 2018 · Today we published our first quarterly health complaints statistics report, Complaints about the NHS in England: Quarter 1 2018-19.It presents data about the NHS complaints we have received, assessed and investigated from April to the end …
https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.
https://www.england.nhs.uk/statistics/statistical-work-areas/pat-exp/
The Overall Patient Experience Scores are a statistical series measuring overall patient views of care and services provided by the NHS. The statistics are composite scores constructed using results taken from the NHS Patient Survey Programme (specifically the Inpatient, Outpatient, Community Mental Health and Accident & Emergency surveys ...
https://www.theguardian.com/society/2018/mar/21/damning-report-finds-serious-failings-in-nhs-mental-health-services
Mar 20, 2018 · An earlier version referred to complaints against NHS mental health trusts in 2016-17 that were upheld by the ombudsman. Those figures related to …Author: Denis Campbell
https://www.evidence.nhs.uk/search?q=complaints+statistics
Apr 05, 2019 · Results for complaints statistics 1 - 10 of 2195 sorted by relevance / date. Click export CSV or RIS to download the entire page or use the checkboxes to select a subset of records to download ... This report presents statistics on complaints about the NHS in England (Quarter 3 2018-19). It presents data about the NHS complaints we have ...
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
For public health services complaints, contact the Local Government Ombudsman.. The NHS Constitution sets out your rights as a patient, and explains the commitments the NHS has made to …Author: Department of Health And Social Care
https://www.ombudsman.org.uk/news-and-blog/news/new-report-sheds-light-top-hospital-complaints-investigated-parliamentary-and
Sep 22, 2015 · A report published today has revealed that, similar to last year, the top three reasons for hospital complaints investigated by the Parliamentary and Health Service Ombudsman in the last financial year (2014-15) were poor communication, errors in diagnosis and poor treatment.. Non-medical aspects of patient care are cited as a factor in almost half of all complaints investigated by the ...
https://improvement.nhs.uk/resources/national-patient-safety-incident-reports-21-march-2018/
Mar 21, 2018 · Every six months we publish official statistics on patient safety incidents reported to the NRLS. The NaPSIRs set out the number of patient safety incidents reported to the NRLS and describe their patterns and trends. The data include all patient safety incidents reported by NHS organisations in …
http://www.wales.nhs.uk/document/119653
Statistics on NHS Complaints Information is compiled from data collection forms.All complaints which go into writing at any stage of the complaints procedure should be recorded on the K041 returns.
https://www.gov.uk/government/statistics/data-on-written-complaints-in-the-nhs-2017-to-2018-quarter-3
Mar 07, 2018 · National Health Service; Official Statistics Data on written complaints in the NHS 2017 to 2018 Quarter 3 This quarterly collection is a count of written complaints made by (or on behalf of ...
https://www.bbc.com/news/health-20254108
Nov 09, 2012 · A patients' group said the NHS needed a "cultural change" in the way it handled complaints. The health service ombudsman is a "last port of call" for people unhappy with their NHS care or …
https://www.wales.nhs.uk/ourservices/contactus/nhscomplaints
If this does not help, or you do not want to speak to the staff, you can contact the health board or trust’s concerns team. If you have a concern about services that you have received from your General Practitioner (GP), Dentist, Pharmacist or Optician you should normally ask the practice to look into it for you, but if you prefer, you can ask your health board to do so.
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