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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …
https://www.theguardian.com/society/2009/feb/16/health-commission-nhs-complaints
Feb 16, 2009 · The Healthcare Commisssion, which reviews complaints against trusts, said the results of its 2007-08 overview showed that some trusts were still not responding to complaints effectively or ...
https://www.healthwatch.co.uk/report/2020-01-15/shifting-mindset-closer-look-complaints
Jan 15, 2020 · All hospital trusts are reporting to NHS Digital on the numbers of complaints they receive; however, only a minority of trusts report any more meaningful data at a local level. Our analysis shows just 1 in 8 hospitals trusts (12%) are demonstrating that they are compliant with the statutory regulations when it comes reporting on complaints.
https://www.theguardian.com/society/2018/mar/21/damning-report-finds-serious-failings-in-nhs-mental-health-services
Mar 20, 2018 · An earlier version referred to complaints against NHS mental health trusts in 2016-17 that were upheld by the ombudsman. Those figures related to …Author: Denis Campbell
https://sbuhb.nhs.wales/about-us/complaints-feedback/complaints/
Members of the council regularly visit hospitals and GP surgeries within the health board's area to ensure that people in the area are receiving good services from the NHS. Monitoring the quality of services is achieved by: Assisting and advising people who wish to make complaints about NHS services
https://www.ombudsman.org.uk/news-and-blog/blog/trends-complaints-about-nhs-trusts
Sep 04, 2018 · Today we published our first quarterly health complaints statistics report, Complaints about the NHS in England: Quarter 1 2018-19.It presents data about the NHS complaints we have received, assessed and investigated from April to the end …
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
For public health services complaints, contact the Local Government Ombudsman.. The NHS Constitution sets out your rights as a patient, and explains the …Author: Department of Health And Social Care
https://www.westminsterinsight.com/event/3454/Improving_Complaints_Handling_in_the_NHS_for_Patients_and_Employees
Understanding how to support NHS employees through the complaints process, you’ll gain actionable strategies that can improve organisational development and achieve increased patient satisfaction. You will hear from NHS trusts on deescalating conflict and disputes, as well as valuing patients’ voices and enhancing early resolution.
https://www.nationalguardian.org.uk/publications/
These sessions are open to guardians in NHS trusts and foundation trusts, national organisations, independent sector and primary care providers. They are not open to those in supporting speaking up roles, such as champions and ambassadors who should liaise with their guardians about obtaining appropriate training and guidance.
https://www.dailymail.co.uk/health/article-367140/NHS-complaints-double.html
NHS watchdog the Healthcare Commission, which handles complaints that local trusts fail to resolve, said it had received over 8,000 requests in the 12 months to August from people wanting their ...
https://www.independent.co.uk/news/health/nhs-complaints-mid-staffs-robert-francis-healthwatch-england-a9283221.html
Jan 15, 2020 · News > Health Lack of transparency on patient complaints risks confidence in the NHS, warns Mid Staffs inquiry chair. Healthwatch England found just 12 per cent of …Author: Shaun Lintern
https://medium.com/spotless-says/nhs-complaints-advantages-of-a-service-design-d6b079b9d273
Nov 01, 2018 · The average amount of complaints UK NHS trusts received during the time period was 431. The top ten most complained about trusts received …
https://nhscomplaintsadvocacy.org/find-out-more-about-pals/
Both PALS and the NHS Complaints Advocacy service will refer you on to each other if it is more appropriate that you use the other service and if the patient consents to this course of action. NHS Complaints Advocacy. Is independent, therefore not answerable …
https://nhscomplaintsadvocacy.org/commissioning-nhs-complaints-advocacy/
The Health and Social Care Act 2012 requires all local authorities with adult social care responsibilities to “make such arrangements as it considers appropriate for the provision of independent advocacy in relation to its area” in the provision of assistance for individuals making or intending to make an NHS complaint. This covers all NHS services, including: NHS trusts, including NHS ...
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
https://www.dorsetccg.nhs.uk/contact/comments/
Complaints about Dorset NHS Trusts. It is the responsibility of the service you have concerns about to investigate and address your concerns directly. For complaints about Dorset hospitals, please contact the organisations below directly via their Complaints Manager.
https://www.nhft.nhs.uk/complaints
NHS Complaints Advocacy, Voiceability, Doddridge Centre, 109 St James Road, Northampton, NN5 5LD. CONFIDENTIAL EQUALITY MONITORING FORM. The Department of Health requires NHS organisations to collect equality monitoring information. The Trust recognises that equality monitoring is an important way of assessing our services.
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2019-20-quarter-2-ns
Dec 05, 2019 · This quarterly collection is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints about NHS Hospital and Community Health Services (HCHS) in England. The data relates to the complaints arrangements introduced in …
https://hgs.uhb.nhs.uk/complaints/
Aug 07, 2012 · Complaints may be made on behalf of an existing or former patient if the person making the complaint has the patient’s consent to do so. When acknowledging the complaint, we will send you a consent form for completion by the patient.
https://improvement.nhs.uk/contact-us/asking-advice-raising-complaints-and-concerns/
Governance of NHS trusts and foundation trusts. If you make a complaint to us about an NHS trust or foundation trust we will consider whether it could signal underlying problems with how the trust is run. If so, we will consider what further work we need to do to verify whether underlying problems exist and how we can support the trust to fix them.
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