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http://www.airedale-trust.nhs.uk/about-us/publications/complaints-report/
This report scrutinises formal complaints received by the Trust and illustrates that lessons have been learned as an outcome of the investigations which have taken place. The information gleaned from complaints and concerns, received by our Patient Advice and Liasion Service (PALS), are a valuable resource in order for the Foundation Trust to understand what our patients’ experience.
https://www.ombudsman.org.uk/news-and-blog/blog/trends-complaints-about-nhs-trusts
Sep 04, 2018 · Today we published our first quarterly health complaints statistics report, Complaints about the NHS in England: Quarter 1 2018-19.It presents data about the NHS complaints we have received, assessed and investigated from April to the end …
https://www.theguardian.com/society/2019/nov/19/leaked-report-exposes-nhs-worst-ever-maternity-scandal-shrewsbury-and-telford-hospital-trust
Nov 19, 2019 · A leaked status update on a review of clinical malpractice in the maternity service of Shrewsbury and Telford hospital NHS trust raised concerns about the high number of …
https://eput.nhs.uk/wp-content/uploads/2019/06/Complaints-Annual-report-2018-19.pdf
The Trust is required to compile an annual complaints report which is subsequently approved by the Board of Directors and displayed on the Trust website. We are also required to provide evidence to NHS Improvement that the document was approved by the Board and was submitted as part of the annual report …
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
https://www.uclh.nhs.uk/aboutus/wwd/Annual%20reviews%20plans%20and%20reports%20archive/Annual%20Complaints%20Report%202017-2018.pdf
The Trust receives and reviews a range of patient experience metrics. This report is focussed on an analysis of the formal complaints that the trust receives and is produced to comply with NHS Complaints Regulations (2009). The purpose of this annual report is to: - provide assurance that the Trust follows its Complaints Policy and Procedures
https://www.surreyandsussex.nhs.uk/wp-content/uploads/2018/10/Annual-Complaints-Report-2017-18.pdf
The Trust reports the rate of complaints per 10,000 occupied bed days on the Integrated Performance Report at Trust Board, which is available to members of the public on the Trust website. While this metric aims to put complaints in context with activity, the weakness of this metric is that it
http://www.uhbristol.nhs.uk/media/3253634/quarterly_complaints_report_-_q1_2018-19_-_final.pdf
University Hospitals Bristol NHS Foundation Trust, Complaints Report Q1 2018/19 Page 5 1.3 Dissatisfied complainants Our target is for less than 5% of complainants to be dissatisfied with our [formal] response to their
https://www.tamesidehospital.nhs.uk/Documents/RMP%201617%20Annual%20complaints%20report.pdf
Throughout this report ‘K041’ complaints are referred to as ‘complaints’ and these are managed through the Trust’s complaints process and information on these is reported Quarterly to NHS Digital (formally the Health and Social Care Information Centre). The term …
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
If you're aware of or concerned about fraud being committed by individuals or organisations within the NHS, you can report this securely and confidentially to the NHS Counter Fraud Authority. The NHS Counter Fraud Authority has national responsibility for tackling:
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care.
https://www.uclh.nhs.uk/aboutus/wwd/Annual%20reviews%20plans%20and%20reports%20archive/Annual%20complaints%20report%202016-17.pdf
The Trust receives and reviews a range of patient experience metrics. This report is focussed on an analysis of the formal complaints that the tr ust receives and is produced to comply with NHS Complaints Regulations (2009) and to share learning in order to improve patient experience. It is
http://www.uhbristol.nhs.uk/media/3571942/quarterly_complaints_report_-_q3_2018-19_-_final.pdf
University Hospitals Bristol NHS Foundation Trust, Complaints Report Q3 2018/19 Page 5 : Figure 3: Percentage of formal complaints responded to within agreed timescale : 1.2.2 Informal Investigations . In Q3 2018/19, the Trust received 323 complaints that were investigated via the informal process.
https://www.ombudsman.org.uk/sites/default/files/NHS_Complaint_stats_report_2014-15.pdf
Overview of complaints about acute trusts 2 Complaints totals are the sum of complaints about inpatient and outpatient acute services and A&E services. Data taken from the Health and Social Care Information Centre (HSCIC) report ‘Data on Written Complaints in the NHS 2013‑14’ available at:
https://www.healthwatch.co.uk/sites/healthwatch.co.uk/files/20191126%20-%20Shifting%20the%20mindset%20-%20NHS%20complaints%20.pdf
complaints in their annual report: ^The Trust takes concerns and complaints seriously. They are an important opportunity for the Trust to learn and improve. Concerns and complaints can surface, and the quality of the investigation, response and actions allow improvements in the safety and quality of care delivery. We strive to create an open culture where complaints are welcomed and learnt from. _
https://www.ombudsman.wales/fact-sheets/health-nhs-complaints-general-information/
The Ombudsman can consider complaints about the care and treatment patients receive from the NHS in Wales. Complaints from patients or their representatives should, in the first instance, be brought to the attention of the relevant local Health Board or Trust. You can …
https://healthwatchenfield.co.uk/news/healthwatch-england-publishes-report-about-nhs-complaints/
Local reporting on complaints is inconsistent and inaccessible. All hospital trusts are reporting to NHS Digital on the numbers of complaints they receive; however, only a minority of trusts report any more meaningful data at a local level.
https://www.gloshospitals.nhs.uk/contact-us/feedback-and-complaints-pals/
Complaints Annual Report 2017/2018 In accordance with the NHS Complaints Regulations (2009) this report sets out a detailed analysis of the number and nature of complaints received by the Trust during the 2017/18 year.
https://www.sussexcommunity.nhs.uk/contact-us/comments.htm
Compliments, comments, concerns and complaints. If you would like to report any issues regarding our services or the care you have received, please let us know so we can make improvements. Our Trust takes its commitment to you seriously and would like to hear your feedback.
https://www.northdevonhealth.nhs.uk/contact/complaints/
Oct 16, 2018 · The NHS Complaints Procedure. The NHS Complaints Procedure is designed to provide complainants with a prompt but thorough response. Raising Concerns and Complaints Policy. Step One: Letting Us Know Of Your Concerns. As well as being told when we do things well, we also need to know when things don’t go so well.
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