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https://www.northamptonshire.gov.uk/councilservices/council-and-democracy/have-your-say/Pages/compliments-comments-and-complaints.aspx
Arrangements for dealing with complaints about a councillor's conduct (PDF 186KB) Policies and procedures. Unacceptable or unreasonable complainant policy (PDF 216KB) Children and Young People's Service - Complaints procedure (PDF 711KB) Adults complaints procedure (PDF 412KB) Adult Social Care - How to appeal a decision about your care (PDF 247KB)
https://www.northamptonshire.gov.uk/councilservices/children-families-education/Pages/default.aspx
Children's services and education information for families and professionals in Northamptonshire Children's services and education information for families and professionals in Northamptonshire ... Adult social care . Services and support for adults in Northamptonshire. Library Service . Events and activities for all the family, free access to ...
https://www.theguardian.com/society/2019/jul/29/northamptonshire-social-services-failing-to-keep-children-safe-says-ofsted
Jul 29, 2019 · Social services at the Tory-run Northamptonshire county council are failing to keep children safe, according to an Ofsted report that identifies weaknesses across a range of services that support ...
https://www3.northamptonshire.gov.uk/councilservices/council-and-democracy/have-your-say/Documents/Complaints/Northamptonshire_County_Council_Children_and_Young_People%27s_Complaints_Procedure.pdf
recording of representations, complaints, comments and compliments. This procedure refers to complaints made by or on behalf of children and young people, or customers in receipt of social services from the Children and Young Peoples Service. Our Vision Our procedure is designed to… Be accessible and uncomplicated
https://www3.northamptonshire.gov.uk/councilservices/council-and-democracy/have-your-say/Documents/Complaints/Adult%20social%20care%20complaints%20procedure%20July%202014%20%28Final%29.pdf
This document explains the way in which representations and complaints made about Northamptonshire Adult Social Care services will be addressed under The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The services to which this policy applies are social care services to: older people
https://www.theguardian.com/society/2018/feb/27/northamptonshire-adult-care-services-on-verge-unsafe
Feb 27, 2018 · Care services for older and disabled adults are on the verge of being unsafe in Northamptonshire, the crisis-ridden county council has said, with as many as 2,000 cases unassigned because of major ...
https://www.east-northamptonshire.gov.uk/info/200025/complaints
Search this site. Your council; Business; Visitors; Contact us; Home; Your council; Complaints; Complaints Information on Complaints
https://www.carehome.co.uk/local-authorities/profile.cfm/id/Northamptonshire-County-Council
Northamptonshire County Council Social Services, Northampton, Northamptonshire as featured on carehome.co.uk the leading guide to the care sector.
https://www.complaintsdepartment.co.uk/northamptonshire-county-council/
Visit Customer Services. Email Complaints Department on [email protected]. Call Customer Services on 0300 126 1000. Tweet Northamptonshire County Council Customer Services. Tweet Northamptonshire County Council. Tweet Northamptonshire Highways Comments. Use this comments section to discuss problems you have had with ...Location: The Complaints and Compliments Team Room 225 County Hall George Row Northampton NN1 1ED
https://www.citizensadvice.org.uk/scotland/family/help-for-adults-in-the-community-s/making-a-complaint-about-social-work-or-social-care-services-on-or-after-1-april-2017-s/
Making a complaint about social work or social care services on or after 1 April 2017. ... Scottish Social Services Council Complaints about staff. The Scottish Social Services Council (SSSC) has a register of social service staff who work with the public. The following groups of care workers don’t have to register with the SSSC but, if they ...
https://www.resolver.co.uk/companies/northamptonshire-county-council-complaints
Solve your Northamptonshire County Council Complaints via Resolver, the independent tool endorsed by MoneySavingExpert. We'll help you escalate to Local Government Ombudsman, Information Commissioner’s Office , Housing Ombudsman or Planning Inspectorate if needed.
http://www.northamptonshirescb.org.uk/social-care
CSE - Toolkit for Social Care Professionals. The 'Tackling CSE Toolkit' has been put together to provide advice for NCC Early Help and Prevention and Safeguarding and Children’s Services staff on their responsibilities in relation to identifying CSE and what action should be taken if it's identified. Click here to download your copy.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-social-care-services/social-care-complaints-procedure/how-to-make-a-complaint-about-adult-social-care-services/
Adult social care is usually very good and most people don’t have any problems. But sometimes you need to raise concerns. This page tells you how to make a complaint. receive or have received services from the organisation concerned, or are someone who is affected, or likely to be affected, by the ...
http://www.healthwatchnorthamptonshire.co.uk/complaints-guide
Take a look at our practical resources to help you make a complaint about NHS health and social care services. We know that making a complaint about NHS or social care services can be confusing so Healthwatch England has worked with Citizens Advice to produce a series of guides to help you make a complaint or raise a concern.
http://www.healthwatchnorthamptonshire.co.uk/local-complaint-contacts
Complaints Handling Policy . The Complaints Handling Policy sets out the NHS Nene and Corby Clinical Commissioning Groups' (CCGs) approach to receiving, handling and responding to complaints made under the provisions of the Local Authority Social Services and NHS Complaints Regulations 2009.
https://www.independentage.org/information/support-care/taking-action/complaints-about-care-and-health-services
Most people are happy with the help they get from health and care services but sometimes things do go wrong. You might be able to resolve problems informally or you may have to follow a formal complaints procedure. If you are unsure about making a complaint, you can get help.
https://www.resolver.co.uk/companies/northamptonshire-county-council-complaints/contact-details
How to complain about Northamptonshire County Council customer service Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.
https://northamptonshire-self.achieveservice.com/MyServices
Website management - Northamptonshire County Council. All personal data we collect from you complies with the data protection principles. Read more.
https://www.lgo.org.uk/documents/councilperformance/2009/Northamptonshire%20CC.pdf
Northamptonshire County Council. We have included comments on the authority’s performance and complaint-handling arrangements, where possible, so they can assist with your service ... As a result of the social services complaints procedure the Council offered him £1,000
https://www.communitycare.co.uk/2019/06/06/serious-case-reviews-toddler-murders-highlight-social-work-staffing-oversight-failures/
Jun 06, 2019 · Serious case reviews into toddler murders highlight social work staffing and oversight failures Northamptonshire investigations find practitioner turnover, ineffective management and unreliable IT fuelled drift and delay in children's services
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