Nsw Health Complaints Policy

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Complaint Management Policy - Ministry of Health

    https://www1.health.nsw.gov.au/pds/ActivePDSDocuments/PD2006_073.pdf
    For the purposes of this policy, the term “health services” refers to Public Health Organisations and the Ambulance Service of NSW. 2. Objectives The objectives of the complaints policy are to: 1. Assist health services with the timely and effective management of complaints. 2. Establish a standard approach to complaints handling including the

Your feedback - Patient care, treatment and concerns

    https://www.health.nsw.gov.au/patientconcerns/Pages/feedback.aspx
    It receives and assesses complaints about health care practitioners and health care services (generally referred to as health service providers). Anyone can lodge a complaint with the Commission. The Commission will explain the process of making a complaint and provide assistance if you need it.

Managing Complaints and Concerns about Clinicians

    https://www1.health.nsw.gov.au/pds/ActivePDSDocuments/PD2018_032.pdf
    relevant NSW Health Policy Directive(s) and associated local procedures. This Policy Directive sets out the mandatory requirements for managing serious complaints and concerns involving clinicians working in NSW Health. This Policy Directive is only applicable to those complaints or …

Incident management, complaints, public interest ...

    https://www.health.nsw.gov.au/legislation/Pages/incident-management-complaints.aspx
    The legal compendium is primarily intended for use by NSW Health entities. Whilst NSW Health makes every effort to ensure the accuracy of the information presented, it does not purport to be a comprehensive list of applicable legislation and policies, or to render legal advice.

Feedback - Ministry of Health

    https://www.health.nsw.gov.au/pages/feedback.aspx
    If your feedback is patient related, please specify the name of the Hospital/Facility and Patient’s full name and address.

Complaint Management Guidelines - Ministry of Health

    https://www1.health.nsw.gov.au/pds/ActivePDSDocuments/GL2006_023.pdf
    Secretary, NSW Health This Policy Directive may be varied, withdrawn or replaced at any time. Compliance with this directive is mandatory for NSW Health and is a condition of subsidy for public health organisations.

How to make a complaint - NSW Health Care Complaints ...

    https://www.hccc.nsw.gov.au/Complaints/How-to-make-a-complaint/Default
    A complaint to the Commission may be about any health service provider in NSW. This includes: practitioners such as doctors, nurses, dentists, pharmacists, psychologists, chiropractors, podiatrists and others, regarding the clinical care and treatment of a patient, or their professional conduct, and

Home - NSW Health Care Complaints Commission

    http://www.hccc.nsw.gov.au/
    Contact Us Submit an inquiry Submit a complaint Postal details 1800 043 159. 9am to 5pm (Sydney time) weekdays. Free call from landline phones anywhere in NSW, but call charges may apply from a …

Policy documents by A-Z - Ministry of Health

    https://www1.health.nsw.gov.au/pds/Pages/a-z.aspx
    Health professionals workforce plan Workforce planning and development Junior medical officer recruitment Map My Health Career Aboriginal recruitment resource - …

Complaints Handling Policy - policies.education.nsw.gov.au

    https://policies.education.nsw.gov.au/policy-library/policies/complaints-handling-policy
    Complaints Handling Policy This policy details how the department assesses, resolves and follows up complaints in order to improve its delivery of education programs and services.

Customer complaints Service NSW

    https://www.service.nsw.gov.au/contact-us/customer-complaints
    To ensure Service NSW handles complaints fairly, efficiently and effectively, we adhere to the Complaints management corporate policy – PDF. This policy applies to all Service NSW employees receiving or managing complaints from the public made to or about us, regarding our services, employees and complaint handling.

Policy Distribution System (PDS) - Ministry of Health

    https://www1.health.nsw.gov.au/pds/Pages/pdslanding.aspx
    All policy documents applicable to the NSW Health system are issued by the Ministry of Health through the Policy Distribution System. NSW Health organisations must have systems in place to distribute policy documents to staff and organisations under their control and to monitor compliance.

Workplace conduct - Human Resources - E-Compendium

    https://www.health.nsw.gov.au/careers/hrcompendium/Pages/conduct.aspx
    Policy appendices (available for NSW Health staff only) User manuals (available for NSW Health staff only) Current. Under review. OTHER: Panel of HR investigators - NSW Government pre-qualification scheme for performance and management services (Scheme …

Contact us - NSW Health Care Complaints Commission

    https://www.hccc.nsw.gov.au/Contact-Us/Contact-Us2
    Mar 15, 2019 · Contact us. The Commission’s Inquiry Service handles inquiries from people who are concerned about the quality of the health care provided to them or to a family member or friend. The service also responds to questions from health service providers in relation to complaints. Inquiries are usually made by telephone or email.

Complaints process - NSW Health Care Complaints Commission

    https://www.hccc.nsw.gov.au/Complaints/Complaint-process/Default
    Aug 21, 2014 · Complaints may be resolved during the assessment process where the person who made the complaint is satisfied with the information and explanation that the health service provider gives in their response. 5. Referred to the Commission's Resolution Service. Complaints can also be referred to the Commission's Resolution Service.

Contact us - Ministry of Health

    https://www.health.nsw.gov.au/pages/contact.aspx
    Concerns about your health care; NSW Health Care Complaints Commission; Media enquiries; Comments, questions and feedback; Smoking bans - reports and complaints; Disease notification; Contact addresses for the NSW Ministry of Health

Complaints - NSW Ombudsman

    https://www.ombo.nsw.gov.au/complaints
    Our complaint handling work is aimed at exposing and eliminating conduct that is illegal, unreasonable, unjust or oppressive, improperly discriminatory, based on improper or irrelevant grounds, based on a mistake of law or fact, or otherwise wrong.

Complaint handling process for agencies - NSW Ombudsman

    https://www.ombo.nsw.gov.au/complaints/Complaint-handling-resources/complaint-handling-process
    Complaint handling process for agencies. There are five key stages to handling complaints, from receiving the initial complaint to providing an outcome. For more information on handling complaints, see Effective complaint handling guidelines.. Key stages of complaint handling process Complaint …

Policies - NSW Health Pathology - Website

    https://www.pathology.health.nsw.gov.au/about-us/our-policies
    Policies. Our Policy Library contains NSW Health Pathology policies, procedures, guidelines and supporting documents. You can also access NSW Health Policy Directives, Policy and Procedure Manuals, Information Bulletins and Public Service Commission policy documents.. If you cannot find what you are looking for or if you find a broken link, email [email protected]

Work Health and Safety (WHS) Policy Policy library

    https://policies.education.nsw.gov.au/policy-library/policies/work-health-and-safety-whs-policy
    NSW Department of Education's Work Health & Safety Policy ensures everyone is in a safe working and learning environment within NSW public education. Work Health and Safety (WHS) Policy Policy …



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