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https://www.ofcom.org.uk/tv-radio-and-on-demand/information-for-industry/guidance/procedures
This document outlines Ofcom’s Procedures for the handling and resolution of complaints (or for the conduct of its own investigations) about the BBC’s compliance with the content standards set under section 319 of the Communications Act 2003 (“the 2003 Act”) and the BBC Charter and Agreement.
https://www.ofcom.org.uk/consultations-and-statements/category-1/complaints_procedures
Ofcom announced a range of proposals to improve communications providers’ processes for handling consumer complaints. ... Review of Consumer Complaints Procedures; A Review of Consumer Complaints Procedures. Start: 18 December 2009; ... consumers should be able to expect some basic standards of complaints handling from their provider.
https://ofcomforms.secure.force.com/formentry/SitesFormBBCFairnessAndPrivacy
Please read these instructions carefully before submitting a complaint to Ofcom. If you think you, your relative or your organisation were treated unfairly and/or your or their privacy was infringed in a BBC programme, we encourage you to follow the BBC’s complaints procedures in the first instance.
http://downloads.bbc.co.uk/aboutthebbc/insidethebbc/howwework/accountability/consultations/complaints_framework.pdf
Ofcom, or, in the case of complaints about TV Licensing, to an independent ombudsman. However, our aim is that such an appeal should not usually be necessary once the BBC has done everything it can to try to resolve the complaint itself. The BBC Board is responsible for the oversight of the complaints framework and procedures.
https://en.wikipedia.org/wiki/The_Radio_Authority
The Office of Communications (Welsh: Y Swyddfa Gyfathrebiadau), commonly known as Ofcom, is the UK government-approved regulatory and competition authority for the broadcasting, telecommunications and postal industries of the United Kingdom.. Ofcom has wide-ranging powers across the television, radio, telecoms and postal sectors. It has a statutory duty to represent the interests of citizens ...Type: Statutory corporation
https://www.bbc.co.uk/contact/sites/default/files/2019-05/BBC_Complaints_Framework.pdf
Ofcom, or, in the case of complaints about TV Licensing, to an independent ... complaints procedures (see page 7) to ensure that complaints are dealt with ... standards. Complaints which raise ...
https://www.bbc.com/editorialguidelines/guidelines/editorial-standards/
Under the Charter, Ofcom must regulate the standards of relevant BBC UK Public Service content to ensure it meets the requirements of Ofcom’s Standards and Fairness Codes . It therefore ...
https://www.wirelesslogic.com/wp-content/uploads/2018/09/complaints-handling-code.pdf
The Ofcom Approved Code of Practice for Complaints Handling This Ofcom Approved Code of Practice for Complaints Handling (the ‘Ofcom Code’) sets out the minimum standards that Ofcom has set for Communications Providers (CPs) in the handling of Complaints made by Domestic and Small Business Customers (as those terms
https://www.theguardian.com/money/2010/jul/22/ofcom-mobile-broadband-complaints-procedure
Jul 22, 2010 · Ofcom revises mobile and broadband complaints procedure ... with minimum standards for how providers must handle consumer complaints. ...
https://www.asa.org.uk/uploads/assets/518cc7c3-3e04-4924-b28bbb9d53664286/Broadcast-Complaint-Handling-Procedures.pdf
Broadcast Complaint Handling Procedures Introduction 1. The Broadcast Committee of Advertising Practice (BCAP) is contracted by the communications regulator, Ofcom, to write and enforce the UK Code of Broadcast Advertising (the Code). Exercising powers contracted to us by Ofcom, the Advertising Standards Authority (ASA) rules under the Code. 2.
https://www.asa.org.uk/make-a-complaint.html
We won't be able to take any action, as it isn't covered under the advertising rules. Complaints about political bias in tv and radio ads can be made to Ofcom. For further information why political campaign material isn't regulated in the UK, read our recent article. Brexit - avoiding potential scams
https://radiotoday.co.uk/2019/08/lbc-escapes-26-complaints-about-content-standards/
Aug 28, 2019 · LBC escapes 26 complaints about content standards. ... If stations follow rules and do the correct procedures when they are at fault Ofcom won’t come down hard on them especially community stations.
http://www.csstelecoms.co.uk/complaints-procedure/
CSS Telecoms are fully committed to providing our customers with outstanding levels of service, but from time to time we understand that you may be unhappy with certain aspects of the services we provide. With this in mind, we have developed a Complaints Procedure which clearly sets out what you need to do if you have a complaint.
https://www.jncb.com/JNCB/media/Main-Librarie/pdf/COMPLAINT-MANAGEMENT-STANDARD-OPERATING-GUIDELINES.pdf
service by the complainant, and which complaint is made in accordance with the procedures for handling customer complaints that are established by the deposit taking institution 1 ... consistent with this policy document and the Banks Customer Service Standards. 5 2.
https://www.smallbusiness.wa.gov.au/business-advice/avoiding-and-managing-disputes/handling-customer-complaints
Handling customer complaints. At some stage your business is likely to receive a customer complaint. Dealing with it in a positive and constructive manner will help to keep your customers. In general customers who are unhappy with your product or service will not complain to you – but they will complain to others and take their business ...
https://ofcomforms.secure.force.com/formentry/SitesFormCSLEOnDemandComplaints
How to complain: Please read these instructions carefully before submitting information to Ofcom. If you want to complain about a programme you’ve watched on a video on demand service please use this form. The rules video on demand providers must follow are different to the rules for television and radio broadcasters. You may want to take a ...
http://downloads.bbc.co.uk/bbctrust/assets/files/pdf/about/ofcom_trust_mou.pdf
on fairness complaints and to establish procedures for the handling and resolution of complaints about the observance by the BBC of standards referred to above. Annex 2 contains the procedures that the Trust and Ofcom will adopt to ensure the efficient handling of complaints that may involve the Trust, the BBC Executive and Ofcom. 4
https://www.radiocentre.org/files/rc_response_to_ofcom_complaints_consultation_08_09.pdf
3. We welcome Ofcom ˇs review of its procedures for handling standards cases, fairness and privacy complaints, and sanctions. We agree with many of the changes Ofcom proposes and therefore restrict this submission to those areas where we disagree with Ofcom or have concerns about what is proposed. 4.
https://ohr.dc.gov/sites/default/files/dc/sites/ohr/publication/attachments/OHR%20Standard%20Operating%20Procedures_October2017_FINAL.pdf
Standard Operating Procedures for Complaint Processing -October 2017 7 4. Housing/Commercial Space Complaint Questionnaire: This form is used for filing complaints of discrimination in housing (rentals or purchases) and in commercial space (business rentals or purchases) based upon one or more protected traits under the Human Rights Act. 5.
https://www.charlesrussellspeechlys.com/en/news-and-insights/insights/commercial/2017/ofcom-broadcasts-changes/
Apr 03, 2017 · Departure from Ofcom's procedures. Ofcom's standard procedures may be departed from in certain circumstances (for reasons of fairness by way of example), however Ofcom will not routinely seek Commercial Broadcasters' views prior to deciding whether to depart from these standard procedures. Decision to investigate.
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