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https://www.ofca.gov.hk/en/home/index.html
In line with the special work arrangement for Government departments, the Office of the Communications Authority (OFCA) will continue to provide essential and limited basic services. They include counter service at 29/F Wu Chung House, Wan Chai and telephone enquiry service during the operating hours.
https://www.ofca.gov.hk/en/contact_us/enquiry/complaints/index.html
Complaints. Complaints about any Television or Radio Broadcast Materials; Complaints against a Telecommunications Operator on Possible Breach of the Telecommunications Ordinance or …
http://gbcode.ofca.gov.hk/TuniS/tel_archives.ofca.gov.hk/en/enq_help/complaints.html
Jun 16, 2009 · What is outside OFTA's legal power/scope of service in respect of consumer complaint handling. OFTA's power and functions are limited to those provided for under the Telecommunications Ordinance and licence conditions. In particular, OFTA has no power or role in the settlement of contractual disputes between individual customers and the operators.
http://tel_archives.ofca.gov.hk/en/Tips/advice/complaint.html
May 31, 2007 · Consumer Complaints against Service Providers. ... OFTA investigates a consumer complaint against a telecommunications providers if there is sufficient evidence to establish a prima facie case on possible breaches of any provisions under the Telecommunications Ordinance (Cap. 106) or any conditions under the telecommunications licence held by ...
https://www.coms-auth.hk/en/complaints/procedures/telecomm/lodging/index.html
CA's role in consumer complaint handling. As the telecommunications market of Hong Kong is now fully liberalized and highly competitive, we have adopted a light-handed approach in the regulation of the telecommunications industry. We rely on market forces and competition wherever possible to enhance and safeguard consumer interest.
https://tel_archives.ofca.gov.hk/en/press_rel/99/oct_99.html
OFTA Announces Formation of Complaint Committee on Junk Fax The Office of the Telecommunications Authority (OFTA) announced today the formation of the Complaint Committee on Junk Fax. The Committee will be chaired by Ms Junia Ho Suk-yin, JP.
https://ofomb.ombudsman.hk/abc/files/ombe_4_0506.pdf
In this case, OFTA admitted that although base station equipment had been installed in the unit in mid-2003, an application was submitted only in August 2003. Nonetheless, upon receipt of the complaint, OFTA conducted a site inspection and confirmed that the base station had not yet started operation.
https://www.info.gov.hk/gia/general/201111/02/P201111020159.htm
Nov 02, 2011 · Fixed, mobile and broadband services are highly pervasive and competitive. At present, there are about 21 million users of telecommunications services in Hong Kong. The Office of the Telecommunications Authority (OFTA) and the Consumer Council (CC) receive complaints in respect of the billing of telecommunications services from time to time.
http://ebook.lib.hku.hk/HKG/B35845363.pdf
Complaint about China Motion Telecom (HK) Limited's Refusal to Deliver Paging Messages Concerning "Falun Gong" Investigation Report On 4 November 1999, Radio Television Hong Kong ("RTHK") reported to the Office of the Telecommunications Authority ("OFTA") that one of their staff attempted, on 29 October 1999, to send a paging
Office of the Privacy Commissioner for Personal Data, Hong Kong
https://www.coms-auth.hk/en/home/index.html
Jan 10, 2020 · Press Releases - Communications Authority Press Release (January) Papers & Reports - Spectrum Release Plan for 2020 - 2022
https://www.abchk.com/contactus.php
Offering Hong Kong Web Hosting, Web Design, Hosting, Hong Kong E-commerce, Shopping Cart with Online Credit Card payment, Homepage Design, Web Site Builder, domain registration servcices.
http://ebook.lib.hku.hk/HKG/B35841680.pdf
in Hong Kong, there is financial incentive to send advertisements by fax. In fact, ... committees under the existing UCAC of OFTA. The complaint committee would include representatives from telecommunications operators and users. The secretariat and funding will be provided by OFTA.
https://www.legco.gov.hk/yr11-12/english/panels/itb/papers/itb0611cb1-2064-4-e.pdf
Complaint Settlement Scheme (CCSS) administered by the former Office of the Telecommunications Authority (OFTA) (now known as "Office of the Communications Authority1" (OFCA)) and also a summary of views and concerns expressed by Members in previous discussions. Background 2. With all sectors of the telecommunications industry in Hong Kong
https://gbcode.ofca.gov.hk/TuniS/tel_archives.ofca.gov.hk/en/trade-fund-report/0708/plainText/full.htm
OFTA's VISION is clear and focused - to enable Hong Kong to have an advanced telecommunications infrastructure and the best telecommunications services to meet the challenges of the Information Age. We work to enhance the competitiveness of Hong Kong as the telecommunications, broadcasting and Internet hub in the Asia-Pacific region.
https://www.consumer.org.hk/ws_en/competition_issues/policy_position/2010090901.html
Basic Principles The Council (CC) welcomes putting in place a consumer complaint settlement scheme that is user-friendly, timely and fair. With the right to redress being one of the 8 consumer basic rights, CC considers that all consumers of telecommunications or communications services should have the right to redress. CC therefore urges OFTA to provide for the CCSS to be
http://www.eaa.org.hk/en-us/
The Computer-based Salespersons Qualifying Examination (SQE) scheduled for 3 March 2020 will be cancelled ; Online booking system for licence applications or collection
http://ba_archives.ofca.gov.hk/en/doc/cmpn_ba012002_e.doc
Complaint of Predatory Pricing by. Hong Kong Cable Television Limited. Complaint against Hong Kong Cable Television Limited (“HKCTV”) Issue Alleged predatory pricing by HKCTV in relation to two promotional packages, namely “Be My Valentine” and “2002 World Cup” packages
https://www.hkt.com/Customer+services/Business+customer+support/Fixed+line?language=en_US
Hong Kong's premier telecommunications service provider for the public, local and international businesses. ... (Fixed line) Which number will be displayed when an outgoing call is made – the prime number or duplex number? Are call forwarding and voicemail services applicable to the duplex number? ... (OFTA) implemented the Unsolicited ...
https://www.consumer.org.hk/ws_en/news/press/20100915-2.html
Sep 15, 2010 · The Consumer Council is urging telecommunications service providers to improve provisions in customer contracts to enhance customer satisfaction and reduce consumer complaints. In the first eight months of this year, the Council received 6,087 complaints concerning telecommunications services, of which more than 10% (644 cases) were related to contracts and changes of service
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