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https://www.optus.com.au/content/dam/optus/documents/about-us/sustainability/complaint_handling_policy.pdf
need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint. Optus Complaint Handling Policy V3.2 July 2019 How can I confirm my complaint is resolved?
https://www.prepaidservices.com.au/complaints-policy
If you are dissatisfied with the supervisor's handling of the complaint, you can request that more senior PPS personnel review the complaint. Complaints in Writing or Email. PPS prefers to deal with complaints and enquiries by telephone as this usually allows a quicker resolution.
http://www.optus.com.au/opfiles/Aboutoptus/Legal/SharedStaticFiles/SharedDocuments/complaint_handling_policy.pdf
Feedback & Complaints - Optus
https://theaimn.com/customer-service-dead-least-optus/
Jan 30, 2017 · Dead optus customer service, it has cost me 5 hours waiting and they keep transfer you to finance department, technical department, billing department, and they just play this again and again. now it is still going on and on. the worst thing is that optus breaching the contract and overcharging me $25/m more than sales person agreed price.
https://www.abc.net.au/news/2018-10-17/telco-giants-fuel-consumer-complaints-to-ombudsman-tio/10376862
Oct 17, 2018 · Complaints about the country's two biggest phone and internet providers, Optus and Telstra, continue to make up the bulk of consumer gripes to the national Telecommunications Industry Ombudsman (TIO).
https://www.telstra.com.au/content/dam/tcom/personal/help/pdf/telstra-complaint-handling-process.pdf
a) Customers who fall under our financial hardship policy where the issue relating to the complaint might contribute to that customer’s financial hardship; b) The disconnection or imminent disconnection of a customer’s Telstra service where we
https://www.frontiertouring.com/page/complaints-handling-policy
Complaints Handling Policy OBJECTIVE OF THE POLICY. Frontier seeks to maintain and enhance our reputation of providing you with high quality concerts and events. We value feedback as they assist us to improve our customer service.
https://forums.whirlpool.net.au/archive/2303349
Feb 22, 2015 · Can anyone tell me what the Optus complaints email address is? Their complain handling policy lists email as an option but doesn't include an address – it directs you to the website contact page which, as far as I can tell, doesn't list an email address or include any sort of form suitable for complaints.
https://yescrowd.optus.com.au/t5/Mobile/Complaints-procedure/td-p/337990
Re: Complaints procedure If you have tried but been unsucessful with Optus then escalate the issue with a TIO complaint which will wake Optus up. Unfortunatly using the TIO is the only way to get someone from Optus to listen to a customer.
https://offer.optus.com.au/Redirect.aspx?EQ=U8c2iZf1tgHHFtNHdfOGDKqg3v_ME3Me5FyZHfAbaqkZ3PKo8dJyPr8r6FrGNDL7ONUdzDddrvbMDvFCMzYsVP95cLUnjG1P7EGstX6VEpYbrRe1jvjFBlRL2Qh9VTXZj3Cr2Vb9Z7d5uUUM2W4rcw8P8cHWH0z4UYT06itWJk_IA4d-hI1yorQ4qXA7rNP13xFKAXaIsROa_Mz-xDLqxA7obzWmscEmGM12tV3YcKo4rj_E6cxyEI3o9dtcNFUQ6PHpb9wmYmsb42rR3YjgtPubNO54FqW4tr1VBF77EUQFuvTZLwqvNVxCLt_cYbzI3onm6c2NOqODkA67yligiX7upI7NFKNtX3g51qU1
Complaint handling policy At Optus, our aim is to lead Australia in delivering outstanding customer experiences. We do this by providing quick and effective resolutions of your concerns and difficulties.
https://www.whistleout.com.au/MobilePhones/Guides/how-to-make-a-complaint
Nov 19, 2013 · Check your provider's website or any documentation you have from them and understand their complaints handling policy. Most of them will offer both a phone number and email address for consumer complaints - we recommend starting with a phone call, as it's a lot harder to be brushed off when speaking to someone directly. Making the complaintAuthor: Tara Donnelly
https://www.complaintboard.com/optus-complaints-l15573.html
Moose Mobile, my service provider has informed me that they have been handling a large amount of similar complaints since the cancellation of the Optus 2G service. If Optus is unable, or unwilling to ensure a 3G signal to my house, are there any other telcos that might help me, and my neighbours who also have the same problem.
https://www.news.com.au/technology/online/nbn/report-shows-optus-telstra-some-of-the-worst-performing-telcos/news-story/9fba80849eb6ec2ced4440cefd79fca1
Oct 17, 2018 · The annual report showed Optus Group, which includes Virgin, was the worst out of all Australian telcos, with a staggering 35 per cent increase in customer complaints from last financial year.
https://optusstadium.com.au/legal/privacy-policy/
Optus Stadium is proudly managed and operated by VenuesLive Management Services (WA) Pty Ltd as agent for the Western Australian Sports Centre Trust, trading as VenuesWest (Optus Stadium).
https://www.iprimus.com.au/legal/complaints-handling-policy-statement/
Complaints Handling Policy Statement. Whilst iPrimus hopes that its customers (former, current and potential) will not have cause to be dissatisfied, we absolutely acknowledge the right for our customers to make a complaint and for it to be resolved in an objective, efficient and fair manner. iPrimus complaint handling process meets the following broad principles:
https://www.zdnet.com/article/optus-booted-from-acma-complaints-report-and-told-to-get-external-audit/
Oct 28, 2019 · Optus booted from ACMA complaints report and told to get external audit. ACMA has clamped down on Optus' record keeping, excluding it from the …
http://home.mcauley.nsw.edu.au/_uploads/_ckpg/files/Complaint%20Handling%20Policy.pdf
Complaint Handling Policy & Procedures. WORKING DRAFT POLICY . Implementation Date: 13 December 2010 . ... Complaints Handling Policy & Procedures 6 -complaints handling 2.2.4 If the complaint is against the executive director of schools . e. the …
https://www.coorong.sa.gov.au/webdata/resources/files/Complaints%20%26%20Compliment%20Policy%20inc.%20Complaints%20Handling%20Procedures-1.pdf
Complaints and Compliments Policy NOTE: Electronic version in the EDRMS is the controlled version. Printed copies are considered uncontrolled. Before using a printed copy, verify that it is the current version. Page 5 of 7 resort in the complaint handling process, but may also be …
https://www.opusenergy.com/complaints/
In the meantime, you can visit our website to learn more about our complaints process, download a copy of our Complaints Charter or visit our Help section with …
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