Optus Complaints Handling Policy

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Complaint Handling Policy - Optus

    https://www.optus.com.au/content/dam/optus/documents/about-us/sustainability/complaint_handling_policy.pdf
    need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint. Optus Complaint Handling Policy V3.2 July 2019 How can I confirm my complaint is resolved?

Complaints Policy - Optus Prepaid Services

    https://www.prepaidservices.com.au/complaints-policy
    If you are dissatisfied with the supervisor's handling of the complaint, you can request that more senior PPS personnel review the complaint. Complaints in Writing or Email. PPS prefers to deal with complaints and enquiries by telephone as this usually allows a quicker resolution.

Feedback & Complaints - Optus

    http://www.optus.com.au/opfiles/Aboutoptus/Legal/SharedStaticFiles/SharedDocuments/complaint_handling_policy.pdf
    Feedback & Complaints - Optus

Customer Service is dead, at least at Optus - » The ...

    https://theaimn.com/customer-service-dead-least-optus/
    Jan 30, 2017 · Dead optus customer service, it has cost me 5 hours waiting and they keep transfer you to finance department, technical department, billing department, and they just play this again and again. now it is still going on and on. the worst thing is that optus breaching the contract and overcharging me $25/m more than sales person agreed price.

Optus, you have a problem: Telco giant fuels complaints to ...

    https://www.abc.net.au/news/2018-10-17/telco-giants-fuel-consumer-complaints-to-ombudsman-tio/10376862
    Oct 17, 2018 · Complaints about the country's two biggest phone and internet providers, Optus and Telstra, continue to make up the bulk of consumer gripes to the national Telecommunications Industry Ombudsman (TIO).

Telstra Complaint Handling Process

    https://www.telstra.com.au/content/dam/tcom/personal/help/pdf/telstra-complaint-handling-process.pdf
    a) Customers who fall under our financial hardship policy where the issue relating to the complaint might contribute to that customer’s financial hardship; b) The disconnection or imminent disconnection of a customer’s Telstra service where we

Complaints Handling Policy Frontier Touring Australia ...

    https://www.frontiertouring.com/page/complaints-handling-policy
    Complaints Handling Policy OBJECTIVE OF THE POLICY. Frontier seeks to maintain and enhance our reputation of providing you with high quality concerts and events. We value feedback as they assist us to improve our customer service.

Optus complaints email - Optus Broadband

    https://forums.whirlpool.net.au/archive/2303349
    Feb 22, 2015 · Can anyone tell me what the Optus complaints email address is? Their complain handling policy lists email as an option but doesn't include an address – it directs you to the website contact page which, as far as I can tell, doesn't list an email address or include any sort of form suitable for complaints.

Complaints procedure - Yes Crowd - 337990 - Optus

    https://yescrowd.optus.com.au/t5/Mobile/Complaints-procedure/td-p/337990
    Re: Complaints procedure If you have tried but been unsucessful with Optus then escalate the issue with a TIO complaint which will wake Optus up. Unfortunatly using the TIO is the only way to get someone from Optus to listen to a customer.

Optus - Lodge a Complaint

    https://offer.optus.com.au/Redirect.aspx?EQ=U8c2iZf1tgHHFtNHdfOGDKqg3v_ME3Me5FyZHfAbaqkZ3PKo8dJyPr8r6FrGNDL7ONUdzDddrvbMDvFCMzYsVP95cLUnjG1P7EGstX6VEpYbrRe1jvjFBlRL2Qh9VTXZj3Cr2Vb9Z7d5uUUM2W4rcw8P8cHWH0z4UYT06itWJk_IA4d-hI1yorQ4qXA7rNP13xFKAXaIsROa_Mz-xDLqxA7obzWmscEmGM12tV3YcKo4rj_E6cxyEI3o9dtcNFUQ6PHpb9wmYmsb42rR3YjgtPubNO54FqW4tr1VBF77EUQFuvTZLwqvNVxCLt_cYbzI3onm6c2NOqODkA67yligiX7upI7NFKNtX3g51qU1
    Complaint handling policy At Optus, our aim is to lead Australia in delivering outstanding customer experiences. We do this by providing quick and effective resolutions of your concerns and difficulties.

How to make a complaint about your mobile service WhistleOut

    https://www.whistleout.com.au/MobilePhones/Guides/how-to-make-a-complaint
    Nov 19, 2013 · Check your provider's website or any documentation you have from them and understand their complaints handling policy. Most of them will offer both a phone number and email address for consumer complaints - we recommend starting with a phone call, as it's a lot harder to be brushed off when speaking to someone directly. Making the complaintAuthor: Tara Donnelly

Optus - Complaint Board

    https://www.complaintboard.com/optus-complaints-l15573.html
    Moose Mobile, my service provider has informed me that they have been handling a large amount of similar complaints since the cancellation of the Optus 2G service. If Optus is unable, or unwilling to ensure a 3G signal to my house, are there any other telcos that might help me, and my neighbours who also have the same problem.

Australians unhappy with NBN telco providers Optus and Telstra

    https://www.news.com.au/technology/online/nbn/report-shows-optus-telstra-some-of-the-worst-performing-telcos/news-story/9fba80849eb6ec2ced4440cefd79fca1
    Oct 17, 2018 · The annual report showed Optus Group, which includes Virgin, was the worst out of all Australian telcos, with a staggering 35 per cent increase in customer complaints from last financial year.

Privacy Policy - Optus Stadium

    https://optusstadium.com.au/legal/privacy-policy/
    Optus Stadium is proudly managed and operated by VenuesLive Management Services (WA) Pty Ltd as agent for the Western Australian Sports Centre Trust, trading as VenuesWest (Optus Stadium).

Complaints Handling Policy Statement, Privacy Complaints ...

    https://www.iprimus.com.au/legal/complaints-handling-policy-statement/
    Complaints Handling Policy Statement. Whilst iPrimus hopes that its customers (former, current and potential) will not have cause to be dissatisfied, we absolutely acknowledge the right for our customers to make a complaint and for it to be resolved in an objective, efficient and fair manner. iPrimus complaint handling process meets the following broad principles:

Optus booted from ACMA complaints report and told to get ...

    https://www.zdnet.com/article/optus-booted-from-acma-complaints-report-and-told-to-get-external-audit/
    Oct 28, 2019 · Optus booted from ACMA complaints report and told to get external audit. ACMA has clamped down on Optus' record keeping, excluding it from the …

Complaint Handling Policy & Procedures

    http://home.mcauley.nsw.edu.au/_uploads/_ckpg/files/Complaint%20Handling%20Policy.pdf
    Complaint Handling Policy & Procedures. WORKING DRAFT POLICY . Implementation Date: 13 December 2010 . ... Complaints Handling Policy & Procedures 6 -complaints handling 2.2.4 If the complaint is against the executive director of schools . e. the …

Complaints and Compliments Policy

    https://www.coorong.sa.gov.au/webdata/resources/files/Complaints%20%26%20Compliment%20Policy%20inc.%20Complaints%20Handling%20Procedures-1.pdf
    Complaints and Compliments Policy NOTE: Electronic version in the EDRMS is the controlled version. Printed copies are considered uncontrolled. Before using a printed copy, verify that it is the current version. Page 5 of 7 resort in the complaint handling process, but may also be …

Complaints - Opus Energy

    https://www.opusenergy.com/complaints/
    In the meantime, you can visit our website to learn more about our complaints process, download a copy of our Complaints Charter or visit our Help section with …



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