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http://www.optus.com.au/opfiles/Aboutoptus/Legal/SharedStaticFiles/SharedDocuments/complaint_handling_policy.pdf
Feedback & Complaints - Optus
https://www.optus.com.au/portal/site/aboutoptus/menuitem.8ec78f21a99f2c66d0b61a108c8ac7a0/?vgnextoid=200c2feef3162010VgnVCM100000c8a87c0aRCRD&vgnextfmt=default
Mobile Feedback, Compliments or Complaints. At Optus we believe your feedback is important. Please send us your feedback and we'll listen. If you are a current Optus Mobile customer please complete Sections 1 and 2 of this form. If you are not currently an Optus Mobile customer please complete only Section 1 of this form.
https://offer.optus.com.au/CommunityFeedback/
Based on your experience with My Optus Community today, how likely are you to recommend Optus to friends or family? 0 = very unlikely 10 = most likely
https://www.complaintboard.com/optus-complaints-l15573.html
Moose Mobile, my service provider has informed me that they have been handling a large amount of similar complaints since the cancellation of the Optus 2G service. If Optus is unable, or unwilling to ensure a 3G signal to my house, are there any other telcos that might help me, and my neighbours who also have the same problem.
https://www.abc.net.au/news/2018-10-17/telco-giants-fuel-consumer-complaints-to-ombudsman-tio/10376862
Oct 17, 2018 · Complaints about the country's two biggest phone and internet providers, Optus and Telstra, continue to make up the bulk of consumer gripes to the national Telecommunications Industry Ombudsman (TIO). But while the Ombudsman Judi Jones said telcos were on notice...
https://au.trustpilot.com/review/optus.com.au
OPTUS' Fraudulent and illegal practice- taking money from the vulnerable aged with mental illness. If you have an EPOA ( Enduring Power of Attorney) for a family member, beware of OPTUS.
https://www.news.com.au/technology/frustrated-optus-customers-vent-fury-on-facebook-page/news-story/f6dead80a52a5ac0ccec4571dbd615dc
May 03, 2017 · Plenty of Optus customers have voiced their frustration with the company’s customer service, but Lucy Ghattas’ experience may take the cake.Source:Supplied. IN NOVEMBER, Lucy Ghattas made the difficult decision to move her mother to an aged care facility due to the 81-year-old’s deteriorating mental health.Author: Nick Whigham
https://forums.whirlpool.net.au/archive/945419
May 11, 2008 · The Optus complaint handling policy has been designed with the customer in mind while still meeting the requirements of the relevant Industry Code/s (ACIF Complaint Handling Code). Optus aims to resolve complaints at first point of contact. Where complaints are escalated directly to us by mail or via email on the web, we aim to resolve ...
https://forums.whirlpool.net.au/archive/2616240
Mar 18, 2017 · Sorry about the long reply but you need to be aware that Optus don't always jump when TIO are involved. I have just gone through using the TIO after issues with my Optus NBN service. Complaint form was fairly easy to fill in. After sending the TIO some additional info they contacted Optus with my complaints and told me to wait for a reply.
https://optus.com/shop/mobile/phone-plans
Optus Sport is a month-to-month subscription and does not form any part of an Optus Plan. Streaming quality dependent on your device and service provider and on the speed of your internet connection. Optus Sport is delivered using Adaptive Bitrate Streaming Technology at a resolution of up to 720p.
https://optus.com/shop/mobile/prepaid/phones?dclid=CPuipvvh5ucCFZgwtwAdqdoCaA
You can keep your number when switching to Optus by following the steps below. Head to optus.com.au/activate and have your new Optus Prepaid SIM & some ID handy; We send you an SMS to verify your number transfer, so please keep your current SIM in your device; ... Feedback & Complaints ...
https://www.prepaidservices.com.au/complaints-policy
Complaints in Writing or Email. PPS prefers to deal with complaints and enquiries by telephone as this usually allows a quicker resolution. However, if you wish to lodge a written complaint, you can forward your correspondence to: PPS Customer Service 1 Lyonpark Road, Macquarie Park NSW 2113. OR
https://www.reddit.com/r/newcastle/comments/ai1s4a/feedback_on_optus_mobile_coverage/
Feedback on Optus mobile coverage Hey newy, I'm up for plan renewal and would like feedback on what living with Optus phone coverage is like. I've been with Telsta for a while now simply due to their superior coverage, but there is a great BYO deal from Optus at the moment that could swing me.
https://www.contactdirectory.com.au/optus-contact-customer-service-number/
This number is intended to handle all services, ranging from complaints, general enquires, billing and so on. A direct customer service hotline can be reached at 1300 300 937. You can also visit their website where Optus staff are available for a live chat service.
https://theaimn.com/customer-service-dead-least-optus/
Jan 30, 2017 · I quit Optus after I was left for several days without any internet service – again. After being repeatedly cut off from the phone service I had to go to an internet cafe to try to get someone at Optus to take my complaint. Again. They couldn’t care less. James Mason January 30, 2017 at 5:40 pm
https://www.productreview.com.au/listings/yes-optus-broadband
Optus Broadband (Internet Service Provider): 1.6 out of 5 stars from 2918 genuine reviews on Australia's largest opinion site ProductReview.com.au. ... Have made an internal complaint but no reply yet..it’s not looking good. Moved over to Telstra and not had any problem at all and only costs an extra $20 per month for Double the data at 500gb ...1.6/5(2.9K)
https://say.telstra.com.au/customer/general/forms/positive-feedback
Positive feedback & suggestions We are hoping that we have done something to make you happy. But if that is not the case, this is what you need to do: If you are a Consumer customer and need immediate assistance with a complaint , you can call us anytime on 132 200 and say "complaint".
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