Queensland Health Complaints Process

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Complaints and compliments about health services Health ...

    Sep 21, 2015 · A complaint can be made in person, by phone, or in writing. The formal complaint process depends on whether you are complaining about a private or a public health service. Public health services. Contact your local Queensland Health facility to see if the issue can be resolved locally first. If not ask to be referred to the Hospital and Health Service (HHS) complaints coordinator, who …

Types of complaints Queensland Health

    Employee complaints can be made about a number of issues relating to an employee's employment and can include complaints about the way an employee has been treated, conduct of others, working hours or decisions that have been made which affect an employee. Clinicial complaints. Complaints about clinical staff performance, and clinical incidents.

Make a complaint - Office of the Health Ombudsman

    Make a complaint. If you have a complaint about a health service provided to you, a family member, or someone in your care, you can lodge a complaint with us in a number of ways. When making a health service complaint, it’s important you include as much information as you can. If at any stage you’d like to speak to one of our staff about making...

Making a complaint: questions and answers Queensland Health

    May 23, 2019 · Queensland Health undertakes to resolve all employee complaints within 21 days of receipt of the complaint. Certain types of complaints may be resolved within a shorter time frame. Refer to the HR Policy E12 Employee Complaints (PDF, 161kB) for further details.

Employee complaints Queensland Health

    Employee complaints Employee support and counselling Support options for staff including contact details, accessing the Employee Assistance Program and other external bodies.

Management of Compliments, Complaints and Feedback

    PRIME CF is the Consumer Feedback component of the PRIME Information System. It is designed to report, investigate, and manage complaints and compliments received from consumers of health services provided by Queensland Health.

Office of the Health Ombudsman - Listen. Respond. Resolve.

    The Health Quality and Complaints Commission (HQCC) ceased operations on 30 June 2014. On 1 July 2014, the Office of the Health Ombudsman commenced as Queensland's independent health complaints agency, replacing the HQCC and assuming certain functions previously performed by the Australian Health Practitioner Regulation Agency.

Grievance Resolution HR Policy E12 - Queensland Health

    Queensland Health is to implement strategies to actively address allegations of sexual harassment or workplace harassment. A party to a grievance is entitled to representation by a relevant registered industrial union of employees at all stages of the grievance process.

Conciliating a complaint - Office of the Health Ombudsman

    Home » Health consumers » The complaints process » Conciliating a complaint. Conciliating a complaint. Conciliation is a confidential and free complaint resolution service. The conciliation process. If, after assessing your complaint, we decide conciliation is suitable, we will contact both you and the provider to confirm your participation ...

Home - Office of the Health Ombudsman

    The Office of the Health Ombudsman is Queensland’s health service complaints agency. We are an independent statutory authority and the one place all Queenslanders should go if they have a complaint about a health service provided to them, a family member or someone in their care.

Complaints and compliments Queensland Government

    Feb 07, 2018 · Complaints and compliments. Your feedback helps the Queensland Government deliver quality services. Online feedback form * I would like to ...

Online health service complaint form - Office of the ...

    Online health service complaint form If you’re not satisfied with a service provided by a health service provider, or you’re concerned with the health, conduct or performance of a registered or unregistered health practitioner, then it is your right to make a complaint.

What can I complain about? - Office of the Health Ombudsman

    You can make a complaint about any health service, provided by any health service provider, anywhere in Queensland. A health service is any service that is, or claims to be, for maintaining, improving, restoring or managing your health and wellbeing.

Forms - Office of the Health Ombudsman

    We will work with you to make the process as simple as possible. ... Information for providers about Queensland's health complaints management system. Learn more. Home » Resources » Forms. Forms. Forms to help you make a health service complaint, lodge a notification, make a right to information request, submit information about reportable ...

Queensland Health Ombudsman Complaints - Step by Step Guide

    Queensland Health Ombudsman Complaints - Step by Step Guide. ... After you lodge your form, the Health Ombudsman will assess and investigate your complaint. This process involves gathering and analysing all of the necessary information to make a decision on your matter. They may request information or a statement from the health practitioner to ...

Fact sheets - Office of the Health Ombudsman

    We will work with you to make the process as simple as possible. ... Information for providers about Queensland's health complaints management system. Learn more. Home » Resources » Fact sheets. Fact sheets. How to make a health service complaint or lodge a notification against a health service provider. ... The Office of the Health Ombudsman ...

Healthcare complaints Queensland Mental Health Commission

    Improving the complaint system in Queensland, including how to navigate the healthcare complaint system and make your complaint matter, is important to ensure the services and treatments provided by mental health, alcohol and other drug services are of the highest quality.

Queensland Health - Wikipedia

    Children's Health Services, will oversee the implementation of a Statewide paediatric service. Health Quality and Complaints Commission. In response to the Forster Review of Queensland Health Systems an independent Health Quality and Complaints Commission was established on 1 July 2006 to allow patients to lodge complaints about health matters.Headquarters: 33 Charlotte Street, Brisbane

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