Queensland Health Complaints Policy

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Complaints and compliments about health services Health ...

    Sep 21, 2015 · Unresolved complaints. If you lodged a complaint with the Queensland Health facility and it was not resolved to your satisfaction, you may wish to contact the Office of the Health Ombudsman. This independent organisation reviews and investigates health complaints. Complaints about a Hospital and Health Service

Department of Health policies Queensland Health

    This page provides access to Department of Health policy documentation. Policies are high level, principles-based statements that communicate the department's intent. They are supported by standards, (more detailed requirements), and guidelines (information supporting good practices). Visit our Policy Framework page for more information.

Customer Complaint Management Policy - Queensland Health

    This policy does not apply to: - complaints about the products, services or staff of Hospital and Health Services or the Queensland Ambulance Service - complaints covered by existing statutory or policy obligations, for example; regarding corruption, fraud or right to information/privacy, complaints made by public servants regarding their

Developing a complaints handling policy Business Queensland

    Topics: Keeping your workplace safe, Incident reporting to Workplace Health and Safety Queensland (WHSQ), Work health and safety licences in Queensland, Work health and safety laws in Queensland, ... Developing a complaints handling policy.

Complaints and compliments Queensland Government

    Feb 07, 2018 · Complaints and compliments. Your feedback helps the Queensland Government deliver quality services. Online feedback form * I would like to ...

Queensland Health - Wikipedia

    Queensland Health is a department of the Government of Queensland which operates and administers the state's public health system. The Minister for Health and Ambulance Services Hon Dr Steven Miles is responsible for the department, which consists of the Department of Health and 16 Hospital and Health Services. Queensland Health had 83,700 employees and a budget of $18.3 billion (2018–2019).Headquarters: 33 Charlotte Street, Brisbane

Make a complaint - Office of the Health Ombudsman

    Information for providers about Queensland's health complaints management system. Learn more. Home » Make a complaint. Make a complaint. If you have a complaint about a health service provided to you, a family member, or someone in your care, you can lodge a complaint with us in a number of ways. When making a health service complaint, it’s ...

Home - Office of the Health Ombudsman

    The Office of the Health Ombudsman is Queensland’s health service complaints agency. We are an independent statutory authority and the one place all Queenslanders should go if they have a complaint about a health service provided to them, a family member or someone in their care.

Complaint agencies Queensland Mental Health Commission

    The Office of the Health Ombudsman is Queensland’s independent health service complaints agency. They can receive complaints about public, private and community-based health services and health service providers in Queensland. Office of the Public Guardian community visitors. Phone: 1300 653 187 for adults; 1800 661 533 for children and young ...

Complaints - worksafe.qld.gov.au - WorkSafe Queensland

    Apr 21, 2017 · All written complaints for Workplace Health and Safety Queensland, Electrical Safety Office, and Workers' Compensation Regulator are managed in accordance with the OIR Customer complaints management policy(PDF, 572.3 KB).

Health and wellbeing Queensland Government

    Information about health services, health care facilities including hospitals, travel health, health alerts, family health, community services and jobs in Queensland Health.

Please note that the following document was created by The ...

    complaints in health care services. It also provides guidance for the implementation of the national Better Practice Guidelines on Complaints Management for Health Care Services. The Handbook is presented in four parts. Part 1: A new approach Discusses the research and policy basis for the quality improvement approach to complaints

Complaints policy - Early Childhood Education and Care

    Display of complaints policy. Under section 172 of the National Law and section 173 of the National Regulations, services must display the name and telephone number of the person to whom complaints may be addressed. Learn more about: display of information.

Online health service complaint form - Office of the ...

    Online health service complaint form. If you’re not satisfied with a service provided by a health service provider, or you’re concerned with the health, conduct or performance of a registered or unregistered health practitioner, then it is your right to make a complaint. Have you raised your concern with the health service provider?

Complaints - Early Childhood Education and Care

    Accessing information the department holds. A parent, educator, staff member or other member of the public may request access to documents held by the government in relation to an early childhood education and care service.

Research policies and procedures - Metro North Hospital ...

    Research Policy. The Metro North Research Policy provides overarching guidance for all research undertaken in Metro North HHS. This ensures that all research conducted by, or in collaboration with, Metro North HHS is of the highest ethical and scientific standard, and complies with the relevant legislation, regulatory guidelines, codes of conduct, national best practice guidelines, standard ...

Queensland Injectors Health Network Ltd Policy: Client ...

    Queensland Injectors Health Network Ltd Policy: Client Complaints Business Unit Reference: QuIHN Date adopted: July 2012 ... QuIHN Client Complaints Policy requires that complaints be dealt with in a manner which ... Complaints are to be recorded by a member of the Senior Management Team (or as delegated) on the Complaints Register, located on ...

Customer complaints management framework - …

    • Customer complaints management policy and procedure ... • Health and safety • Services • Staff and volunteers • Policy and procedure ... as the Queensland Ombudsman or Queensland Human Rights Commission, to review the department’s handling of their customer

Managing employee complaints (Directive 02/17) For ...

    Jul 30, 2019 · Managing employee complaints (Directive 02/17) (DOCX, 135 KB) Single sign-on (SSO) SSO is an authentication process that allows you to access multiple services and applications with one username and password.

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