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https://www.nationalrail.co.uk/times_fares/ticket_types/121354.aspx
Overview. Each franchised Train Company has a Passenger's Charter which is a guide to the level of service you can expect to receive when using their stations and their train services.. If the journey you have made, or are making, is delayed you may be entitled to compensation from the Train Operating Company or service provider.. If a service is delayed and you choose not to travel, you may ...
https://www.southwesternrailway.com/contact-and-help/refunds-and-compensation
Guildford Rail Improvement Project Engineering work weekly summary February engineering work March Engineering Work ... Delay Repay and unused train ticket refunds Receiving money back for changed plans or delays to your journey. If you change your plans, or things don’t work out on your journey, there are simple ways to get some or all of ...
https://www.gwr.com/help-and-support/refunds-and-compensation
Refunds and compensation ... Images owned by GWR, or courtesy of Network Rail or Visit England. We use cookies to enhance your use of our site, analyse traffic, remember your preferences and for marketing purposes. If you want to find out more, please read our Cookie Policy.
https://www.consumeraffairs.com/travel/raileurope.html
Feb 05, 2020 · Poor service, canceled trains, lack of refunds, etc. You actually don’t need Rail Europe. They are a broker, instead try the actual train site or just buy the ticket at the station. You will ...2.2/5(71)
https://www.merseyrail.org/contact-us/complaints-form.aspx
Complaints Procedure. ... There are some complaints that the Rail Ombudsman won’t be able to look into, for example if it’s about the way one of our services has been designed or industry policy. If that’s the case, then they’ll contact you to let you know. ... Refunds or Compensation.
https://www.networkrail.co.uk/communities/contact-us/
Contact and enquiry progress tracking. We have a number of ways in which you can get in touch with us: Call our 24/7 national helpline on 03457 11 41 41; Use our live chat service Use our online contact form Write to us – Network Rail: 1 Eversholt Street, London, NW1 2DN
https://www.railombudsman.org/making-a-complaint/complaints-we-can-investigate/
rail ombudsman customer complaints. We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.
https://www.southernrailway.com/help-and-support/contact-us/complaints-handling-procedure
Download our complaints handling procedure (pdf) If you’re unhappy with our response. Please give us the opportunity to try to resolve your complaint. If you’re unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve on going complaints between us and our passengers.
https://tfwrail.wales/complaint-submission
If you have a question or concern, we’re happy to help. You can contact us using Phone You can call us on 0333 3211 202. We’re open from 0800 - 2000 Monday to Saturday and 1100 - 2000 on Sundays. If you prefer to talk to us in Welsh, please call 0333 3211 202 and select option 1.
https://www.greatnorthernrail.com/help-and-support/contact-us/complaints-handling-procedure
Download our complaints handling procedure (pdf) If you’re unhappy with our response. Please give us the opportunity to try to resolve your complaint. If you’re unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve on going complaints between us and our passengers.
https://www.thetrainline.com/en/help/question/5187/refunds-changes-and-cancellations
Ticket refunds and changes 22 questions Ticket types and prices 24 questions Train times, delays and disruptions 8 questions Getting your ticket 39 questions Onboard, seating and at the station 12 questions Optional extras 22 questions Account and payments 17 questions
https://www.railombudsman.org/
The Rail Ombudsman is an independent, not-for-profit organisation. We offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry. Our vision is to inspire customer confidence and to deliver our service fairly to ensure the right outcome in every case.
https://www.southernrailway.com/help-and-support/journey-problems/delay-repay-compensation
Donate your Delay Repay. We have set up a new partnership with both Samaritans & Railway Children, following customer feedback, giving you the option to donate to either cause if your train is delayed for 15 minutes or more.. We have chosen to partner with these organisations as they support mental health and young people, two key focus areas for us. 100% of the funds raised by passengers will ...
https://tfwrail.wales/delay-compensation
We always try and ensure our trains run on time, but delays do occur sometimes and when this happens, we will offer fair and appropriate compensation. If one of our trains runs late or is cancelled for any reason, and because of that you get to your destination station 15 minutes or more later than scheduled, ‘Delay Repay’ applies. All claims for compensation must be received by us within ...
https://www.merseyrail.org/tickets-passes/refunds/refund-compensation-form.aspx
Refund & Compensation for Single or Return Tickets. Please only complete this form if you believe you are entitled to a refund or compensation as a result of a cancellation or delay and hold a …
https://www.virgintrains.co.uk/refunds
Ticket refunds. We've put together a simple guide to help you get your refund as quickly as possible. Here’s how to apply for a refund online • Sign into the account area of the website where you purchased your ticket • Find your booking • Here, you should find a section on the Refund process.
https://www.grandcentralrail.com/help/refunds-and-compensation
Rail Travel Vouchers: We will send you vouchers by post, which can be exchanged for rail tickets at any station in Great Britain. Valid for 12 months from the date of issue. Credit/Debit Card: We will call you to process payment of compensation to the credit or debit card used to purchase your tickets.
https://www.transportfocus.org.uk/advice-and-complaints/complaining-about-your-train-journey/
Taking rail complaints further; Bus complaints; Complaining about your train journey. Contact the company involved. If you have a complaint about the railway or the service you have received from a train company then you should contact the company involved. Most complaints can be resolved by dealing directly with the company responsible.
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