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https://www.agedcarecrisis.com/opinion/articles/416-review-of-the-aged-care-complaints-investigation-scheme
Oct 30, 2009 · Review of the Aged Care Complaints Investigation Scheme - Assoc Prof Merrilyn Walton, October 2009 . This was a very thorough review that found that, in spite of good intentions, the complaints system (CIS) run by the Department of Health and Ageing did not operate effectively. Professor Walton went to the heart of the matter and made many criticisms.
https://apo.org.au/node/21021
Apr 19, 2010 · Review of the aged care complaints investigation scheme. The Australian Government has announced reforms to improve consumer focus and protection in aged care, including an enhanced Aged Care Complaints Investigation Scheme. These reforms mean that allegations of poor quality care or abuse will be investigated and acted upon quickly.Cited by: 1
https://www.bmartin.cc/dissent/documents/health/agereport2009b.html
Submission to the Review of the Aged Care Complaints Investigation Scheme (J M Wynne) Summary This submission comes from an outside and very different perspective to that which currently prevails in the sector.
https://www.ombudsman.gov.au/__data/assets/pdf_file/0008/30113/review_of_the_aged_care_complaints_investigation_scheme.pdf
While the complaint numbers are not high in comparison to some of the other agencies, the number is significant given that the aged care complaints scheme is multi-tiered. In most cases the original complaint would have been made to the aged care provider, the CIS and then to the ACC. This office has a Memorandum of Understanding with the ACC under which we refer complaints to that office, …
https://agedcarecrisis.com/images/subs/sub_CIS_Aug09.pdf
Complaints Investigation Scheme Review (August 2009) ACC (Aged Care Crisis): www.agedcarecrisis.com. 3 Conclusion. Caring for frail, older people is a collective responsibility which guards and protects the welfare of one of the most vulnerable groups in our society.
http://anf.org.au/documents/submissions/ANF_Sub_Aged_Care_CIS_Review.pdf
The ANF provided a submission to the review of the Aged Care Complaints Investigation Scheme (the Scheme) conducted for the Australian Government by consultant Associate Professor Merrilyn Walton, in August 2009. The ANF noted the subsequent release by the Australian Government of the results of Associate Professor Walton’s review in April 2010.
https://www.mycommunitydirectory.com.au/Queensland/Brisbane/Ageing_Services/General_Ageing_Services/488/100336/Aged_Care_Complaints_Investigation_Scheme
The Aged Care Complaints Investigation Scheme, formerly the Aged Care Complaints Resolution Scheme, is a free and independent service run by the Australian Government Department of Health and Ageing. Complaints to the Scheme may be about any aspect of an Australian Government funded aged care service.
https://www.betterhealth.vic.gov.au/health/serviceprofiles/aged-care-complaints-scheme-service
Visit Aged Care Complaints to find more information and contact details The Translating and Interpreting Service (TIS National) is available (24 hours, 7 days) for callers who speak other languages. Call 131 450. The National Relay Service (NRS) is available to help callers with a …
https://www.dss.gov.au/sites/default/files/documents/07_2015/dss_accs_guidelines_-_final_0.pdf
Guidelines for the Aged Care Complaints Scheme. Version: 3.0 Date issued: July 2015 Chapter 1:Governance Framework 9 individuals whether those services are delivered through a residential aged care service or in the person’s own home. More detailed information is available on the Quality Agency's website.
https://www.agedcarequality.gov.au/
On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards. The Commission has a range of resources available for download to support service providers and their consumers to understand the Quality Standards.
https://www.agedcarequality.gov.au/making-complaint/complaints-process
The Aged Care Complaints Guidelines (coming soon) outlines the procedures that complaint officers follow when receiving and resolving a complaint. These Guidelines are currently being redeveloped for the Aged Care Quality and Safety Commission staff.
https://www.pc.gov.au/inquiries/completed/aged-care/submissions/sub138-attachment1.pdf
The National LGBT Health Alliance welcomes the Department of Health and Ageing’s review of the aged care complaints investigations scheme. We call on the Department to explicitly address the specific needs of lesbian, gay, bisexual, trans and other sexuality, sex and gender diverse people
https://www.dss.gov.au/sites/default/files/documents/11_2014/t_ourservicecommitment.pdf
Aged Care Complaints Scheme: Our Service Commitment This fact sheet explains the Aged Care Complaints Scheme’s service commitment to care recipients, people who raise concerns and approved providers. ... reasons for any decisions and your review rights. If you lodge a complaint .
https://www.agedcareguide.com.au/talking-aged-care/government-announces-investigation-into-aged-care-accreditation
Government announces investigation into aged care accreditation In a bid to get to the bottom of any short comings in the national regulatory system, Federal Minister for Aged Care, Ken Wyatt has announced an independent review of the Commonwealth’s aged care quality regulatory processes.
https://www.mediate.com/articles/kirschnersbl20171106.cfm
Nov 01, 2017 · The next overhaul of the complaints resolution system occurred in 2009 following the review of the Aged Care Complaints Investigation Scheme conducted by Prof. Merrilyn Walton (the Walton Report). The Aged Care Complaints Scheme was introduced to replace the CIS.
https://apo.org.au/node/18401
The Australian Government has engaged Associate Professor Merrilyn Walton to conduct a review of the operation of the Aged Care Complaints Investigation Scheme. The review of the complaints scheme coincides with the Government’s review of the aged care accreditation process.
https://www.myagedcare.gov.au/quality-aged-care
Aged care services aim to improve the quality of life of the people receiving care. To help make sure this happens, providers of government-funded aged care must meet standards in areas such as health, safety, personal care and staffing.
https://www.pc.gov.au/inquiries/completed/aged-care/submissions/sub322.pdf
Complaints Investigation Scheme, October 2009” This is the most current review discussing the role of the CIS and the place of advocacy services, including TARS in NSW, in the aged care sector.
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