Scottish Ambulance Service Complaints Procedure

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Scottish Ambulance Service - Making a complaint

    http://www.scottishambulance.com/TheService/complaint.aspx
    The Scottish Ambulance Service will consider conciliation or mediation services to help resolve a complaint where it is appropriate and all of the parties involved agree. We are working in partnership with the Scottish Government and the Scottish Mediation Network to use mediation in complaints handling within NHS Scotland.

The Scottish Ambulance Service Model Complaints Handling ...

    http://www.scottishambulance.com/userfiles/file/TheService/SAS%20Public%20Facing%20Complaints%20Handling%20Procedure.pdf
    Quick guide to the NHS complaints procedure NHS Scotland Complaints Procedure The Scottish Ambulance Service is committed to providing high quality care and treatment to people in our communities through the delivery of safe, effective and person-centred care. We understand, however, that sometimes things go wrong. If you are dissatisfied with

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).

Making a Complaint

    https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
    If you want to complain about the Scottish Ambulance Service please contact: National Complaints Administrator Scottish Ambulance Service National Headquarters Gyle Square 1 South Gyle Crescent Edinburgh EH12 9EB Telephone: 0131 314 0000 www.scottishambulance.com. If you want to complain about NHS 24 please contact. Patient Experience Team NHS 24

Complain about a GP, pharmacy, dentist or hospital in Scotland

    https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
    Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.

Enquiries, feedback and complaints - London Ambulance ...

    https://www.londonambulance.nhs.uk/talking-with-us/enquiries-feedback-complaints/
    The NHS complaints regulations. If you are not happy with the service you, a friend or a member of your family have received, you are entitled to make a complaint. You can find out more by viewing the NHS complaints procedure. Tel: 020 3069 0240 Email: [email protected] Patient Experiences Department London Ambulance Service NHS Trust

The NHS Scotland Complaints Handling Procedure

    https://www.msg.scot.nhs.uk/wp-content/uploads/Circulars/DL's/NHS%20Model%20Complaints%20Handling%20Procedure%20-%203%20October%202016.pdf
    National Health Service Scotland Complaints Handling Procedure ... with the Scottish Public Services Ombudsman (SPSO). We have a standard approach to ... our own staff and service providers are aware of this procedure, and that our staff know how to handle and record complaints at …

NHS complaints in Scotland - mygov.scot

    https://www.mygov.scot/nhs-complaints/
    Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. ... Visit the Golden Jubilee National Hospital Visit the Scottish Ambulance Service Visit The State Hospital ... They explain the complaints handling procedure and when you'll get a response. Help with complaints.

Complaints NHS Lanarkshire

    https://www.nhslanarkshire.scot.nhs.uk/complaints/
    If your complaint relates to a health service and a social work service, the response will depend on whether these services are being provided through a single, integrated health and social care partnership. For further details please contact NHS Lanarkshire. Complaints that …

We are Scotland's Ombudsman SPSO

    https://www.spso.org.uk/
    We are Scotland's Ombudsman. The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water providers, the Scottish Government and its agencies and departments and most Scottish authorities.. Find out more in our Information Centre

NHS complaints - Citizens Advice Scotland

    https://www.citizensadvice.org.uk/scotland/health/nhs-healthcare-s/nhs-complaints-s/
    This is because the NHS complaints procedure and disciplinary procedure are quite separate. You may want to make a complaint to a professional regulatory body as well. ... the Scottish Ambulance Service or the State Hospital in the NHS inform leaflet 'Feedback and complaints’.

Concerns as complaints against Scottish Ambulance Service ...

    https://www.dailyrecord.co.uk/news/health/concerns-as-complaints-against-scottish-ambulance-1071221
    Sep 28, 2010 · COMPLAINTS against the Scottish Ambulance Service increased by one third in a year, according to official figures today. The service, which carries out …

How to Make a Complaint Northern Ireland Ambulance ...

    http://www.nias.hscni.net/about-the-trust/how-to-make-a-complaint/
    You can complain about the services, treatment and care provided to you by the Northern Ireland Ambulance Service. How to Complain. Tell the person you dealing with that you are not satisfied so that, if possible, the problem can be sorted out straight away. ... Complaints Leaflets. Complaints Procedure Consent Form (37 KiB) Complaints Leaflet ...

Grampian Making a complaint about the NHS

    https://foi.nhsgrampian.org/globalassets/foidocument/dispublicdocuments---all-documents/Grampian-A4factsheet.pdf
    3 •f your complaint is about the Scottish I Ambulance Service, you should complain to their headquarters. The contact details are on page 5. •f your complaint is about the State I Hospital, you should complain to the complaints officer there.

Making a Complaint NHS Orkney

    https://www.ohb.scot.nhs.uk/making-complaint
    Making a Complaint. At NHS Orkney, we try to give you the best possible care and treatment. However, sometimes people are dissatisfied with the service they have received and wish to make a complaint.

Comments and complaints - Contact us - NHS Health Scotland

    http://www.healthscotland.scot/contact-us/comments-and-complaints
    NHS inform is Scotland’s national health information service. Its aim is to help people in Scotland make informed decisions about their own health and the health of the people they care for. ... For more information on the complaints process, download the public facing model Complaints Handling Procedure. Go to NHSScotland public facing model ...

Margaret Aitken v. Scottish Ambulance Service and others ...

    https://www.casecheck.co.uk/margaret-aitken-v-scottish-ambulance-service-and-others-2011-csoh-49.html
    Jun 30, 2011 · Scottish Ambulance Service and others [2011] CSOH 49 Description The pursuer was the mother of the later Nikki Williamson, who died in the Southern General Hospital, Glasgow on 1 …

Decision 004/2019 - Scottish Information Commissioner

    http://www.itspublicknowledge.info/ApplicationsandDecisions/Decisions/2019/201801609.aspx
    1. On 23 May 2018, the Applicant made a request for information to the Scottish Ambulance Service Board (SASB), asking for a copy of its anti-sexual abuse policy and associated complaints procedure. 2. SASB responded on 6 June 2018.

Scottish Public Services Ombudsman

    http://www.scottishombudsmanwatch.org/files/FINAL_REPORT.pdf
    intended to cover complaints made to NHS24, the Scottish Ambulance Service, the Scottish National Blood Transfusion Service or the State Hospital (Carstairs). 1.3. The SPSO is responsible for the independent review of those ‘escalated’ complaints that are …

Scotland St John International

    https://www.stjohninternational.org/scotland
    First Responder Service. Nationally and locally, St John Scotland supports a growing network of First Responder groups. They are trained volunteers working with the Scottish Ambulance Service to deal with emergency situations in their own locality until the arrival of paramedics.



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