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https://www.spso.org.uk/training
Our training unit provides both direct delivery and e-learning training solutions for public sector complaint handlers. Courses have been developed for frontline staff to support the implementation of Model Complaints Handling Procedures (MCHPs) in different sectors. This training is available to all public sector bodies and the e-learning is currently free.
https://www.spso.org.uk/complaints-standards-authority
The SPSO's Complaints Standards Authority (CSA) is leading the development and implementation of simplified, standardised complaints handling procedures across the Scottish public sector. Its purpose is to support continuous improvement in complaints handling by guiding all public service providers under our remit towards a simplified, standardised complaints procedure, which puts the service ...
https://www.valuingcomplaints.org.uk/training
Nov 28, 2019 · The Scottish Public Services Ombudsman’s Training Unit provides both direct delivery and e-learning training solutions for public sector complaint handlers. Training courses Details of training courses that we offer, including information about how to make a booking.
The 7 short modules in this course have been designed to support staff awareness of the Frontline Resolution stage of the Model Complaints Handling Process and good practice in complaint handling in general. The modules in this course contain examples most …
http://irrvscotland.org.uk/item.php?iid=26675&did=56
IRRV Technical Query Service on Benefits, Revenues aand Council Tax from the Institute of Revenues Rating and Valuation
https://www.valuingcomplaints.org.uk/training/e-learning
Our e-learning courses have been developed for frontline staff to help with the introduction of the model Complaints Handling Procedures. Access our e-learning programme. This training is available to all public sector organisations and is free. Problems are generally best resolved when they are fixed early.
https://www.orkney.gov.uk/Files/Committees-and-Agendas/Monitoring-and-Audit/MA2018/29-03-2018/I06_02_App1_Audit_Report_Complaints_Handling.pdf
1.4 The Scottish Public Services Ombudsman (SPSO) training materials contain a table for use in the qualitative assessment of responses to complainants. 1.5 The SPSO table for the qualitative assessment of responses should be added to the Complaints Handling Procedure as a guide for complaints officers to refer to when responding to a complaint.
https://education.gov.scot/Documents/ComplaintsProcedure.pdf
There are some things that we cannot deal with through our complaints handling procedure. We cannot resolve or investigate complaints about the establishments we inspect and work with. For example: pre-school centres, schools, colleges, learning communities, prison …
https://uk.trustpilot.com/review/www.spso.org.uk
Thus the SPSO both failed to assist me the complainant to obtain justice and failed to address the failings at the SPCB so that it might address its failings in regard to both data protection and how to handle valid complaints in a professional and timely manner .The SPCB abused me twice both by distributing my data and by ignoring my complaint ...
https://en.wikipedia.org/wiki/Scottish_Public_Services_Ombudsman
The Scottish Public Services Ombudsman (SPSO) is the organisation that handles complaints about public services in Scotland.The Ombudsman service is independent of government and with a duty to act impartially.. The SPSO is responsible for looking at complaints made by individual members of the Scottish public about most organisations providing public services in Scotland including councils ...
https://issuu.com/spso/docs/spsohousingcomplaintsreport201314
This latter subject is regularly raised by people who attend training sessions and was something we focused on at the meeting of the housing complaints handlers’ network held during 2013/14.
https://issuu.com/spso/docs/spsohealthcomplaintsreport201314
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https://www.share.org.uk/upcoming-courses/training-courses/complaints-handling-process-refresher
A clear reminder of the SPSO guidelines and expectations for effective Complaints Handling. Appreciating the role that frontline staff play in making this process work; Clarifying what should be recorded as a ‘complaint’ and what should be dealt with separately and not through CHP; The importance of accurate and consistent record-keeping
https://www.sqa.org.uk/sqa/25071.html
Scottish Public Service Ombudsman (SPSO) is the final stage for complaints about public services in Scotland. It takes complaints about most public bodies, including councils, colleges, universities, Scottish Government and its agencies and departments, including SQA. You should complete your centre's complaints procedure before contacting SPSO.
https://www.parliament.scot/S4_LocalGovernmentandRegenerationCommittee/General%20Documents/20141211Letter_to_SPSO.pdf
Local Government and Regeneration committee – Call for Questions for the Scottish Public Services Ombudsman (SPSO) Clerks Paper on Questions Received Introduction 1. On 29 October 2014 the Local Government and Regeneration (LGR) Committee issued a public Call for Questions to be put to the Scottish Public Services Ombudsman (SPSO).
https://twitter.com/spso_ombudsman
The latest Tweets from Scottish Ombudsman (@SPSO_Ombudsman). The Scottish Public Services Ombudsman considers complaints about public services and shares learning to drive improvement in services and complaints standardsFollowers: 1.3K
https://www.ombudsman.gov.au/__data/assets/pdf_file/0020/35615/Better-practice-guide-to-complaint-handling.pdf
subject matter of complaints, how the complaints have been managed, and the steps taken to resolve systemic problems thE AudIEnCE For thIS guIdE This guide is for executives, managers and complaint handling staff in public sector agencies Private sector organisations might also find it …
https://www.e-lfh.org.uk/programmes/complaints-handling/
About the Complaints Handling programme. The NHS Constitution, along with the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, provide a right for patients to provide feedback, comments, raise concerns and make complaints.
http://www.parliament.scot/S4_LocalGovernmentandRegenerationCommittee/General%20Documents/20140124-Committee_follow-up_questions_SPSO_response.pdf
SPSO response to Local Government and Regeneration Committee questions 1. Ultimately, the SPSOs role is to indirectly support improvement in public service provision, through effective and fair public service complaints processes and procedures. What degree …
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