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https://www.spso.org.uk/the-model-complaints-handling-procedures
They have also been developed within the framework of the SPSO Statement of Complaint Handling Principles, approved by the Scottish Parliament, and Guidance on a Model Complaints Handling Procedure. Read more about the background of the MCHP …
https://www.spso.org.uk/complaints-standards-authority
The SPSO's Complaints Standards Authority (CSA) is leading the development and implementation of simplified, standardised complaints handling procedures across the Scottish public sector. Its purpose is to support continuous improvement in complaints handling by guiding all public service providers under our remit towards a simplified, standardised complaints procedure, which puts the service ...
https://www.msg.scot.nhs.uk/wp-content/uploads/Circulars/DL's/NHS%20Model%20Complaints%20Handling%20Procedure%20-%203%20October%202016.pdf
handling complaints across the NHS, which complies with the SPSO 's guidance on a model complaints handling procedure, meets all of the requirements of the Patient Rights (Scotland) Act 2011, and accords with the Healthcare Principles introduced by the Act.
https://www.valuingcomplaints.org.uk/handling-complaints/csa-guidance
Oct 24, 2019 · The Statement of Complaints Handling Principles was approved by the Scottish Parliament on 12 January 2011 and published by the Scottish Public Services Ombudsman (SPSO) on 19 January 2011. In February 2011 we also published our Guidance on a Model Complaints Handling Procedure, revised on the basis of consultation responses.
https://www.foodstandards.gov.scot/downloads/Complaints_Handling_Procedure_-_updated_15_Feb_2019.pdf
The procedure introduces a standardised approach to handling complaints across government, which complies with the SPSO’s guidance on a model complaints handling procedure. This procedure aims to help us ‘get it right first time’. We want quicker, simpler and more streamlined
https://www.gov.scot/binaries/content/documents/govscot/publications/advice-and-guidance/2013/06/model-complaints-handling-procedure/documents/scottish-government-model-complaints-handling-procedure-june-2013-pdf/scottish-government-model-complaints-handling-procedure-june-2013-pdf/govscot:document/Scottish%20Government%20model%20complaints%20handling%20procedure%20June%202013.pdf
government, which complies with the SPSO's guidance on a model complaints handling procedure. This procedure aims to help us 'get it right first time'. We want quicker, simpler and more streamlined complaints handling with local, early resolution by capable, well-trained staff.
https://www.aberdeencity.gov.uk/media/5250
complaints across local government, which complies with the SPSO's guidance on a model complaints handling procedure. This procedure aims to help us 'get it right first time'. We want quicker, simpler and more streamlined complaints handling with local, early resolution by capable, welltrained staff.
https://www.east-ayrshire.gov.uk/Resources/PDF/C/Complaints-handling-procedure.pdf
Our procedure has been developed by local government complaints handling experts working closely with the Scottish Public Services Ombudsman (SPSO). We have adopted a standard approach to handling complaints across local government, which complies with the SPSO’s guidance on a model complaints handling procedure.
https://mars.northlanarkshire.gov.uk/egenda/images/att25353.pdf
The aforementioned Act also provides the SPSO with the power to publish model complaints handling procedures (CHPs) which will require to be adopted and implemented across the public sector. In February 201 1 the SPSO published the Guidance on a Model Complaints Handling Procedure which will be used to develop the model CHPs. Document 1 -
https://www.sepa.org.uk/about-us/complaints-handling-procedure/
SEPA’s Complaints Handling Procedure is in accordance with the requirements of the Model Complaints Handling Procedure published by the Scottish Public Services Ombudsman (SPSO). This page describes our complaints procedure, how to make a service level …
https://www.valuingcomplaints.org.uk/sites/valuingcomplaints/files/resources/The-Local-Authority-Model-Complaints-Handling-Procedure-word-version.doc
The procedure has been developed by local government complaints handling experts working closely with the Scottish Public Services Ombudsman (SPSO). We have tried to produce a standard approach to handling complaints across local government, which complies with the SPSO's guidance on a model complaints handling procedure.
https://administrativejusticeblog.files.wordpress.com/2017/10/scotlands-model-complaint-handling-procedures-report-26-october-2017.pdf
Oct 26, 2017 · The Model Complaint Handling Procedure In 2011, following consultation with bodies who would be subject to the new procedures, the Local Authority model CHP6 was published together with guidance on implementation.7 The model CHP: introduced a uniform two stage procedure for dealing with complaints, with timescales for each stage;
https://www.sehd.scot.nhs.uk/dl/DL(2016)19.pdf
NHS model complaints handing procedure and associated information materials for all NHS boards and providers. 6. The NHS model Complaints Handling Procedure (CHP) has been developed through a partnership approach, led by a Steering Group involving the Scottish Public Services Ombudsman (SPSO) and representatives from across NHS
https://www.mwcscot.org.uk/sites/default/files/2019-06/Complaint%20Handling%20Procedures.pdf
public sector which complies with the Scottish Public Services Ombudsman’s (SPSO) guidance on a model complaints handling procedure. This procedure aims to help us ‘get it right first time’. We want quicker, simpler and more streamlined complaints handling with …
https://www.south-ayrshire.gov.uk/health-social-care-partnership/documents/ijb%20complaints%20handling%20procedure%20final.pdf
The procedure introduces a standardised approach to handling complaints across integration authorities, which complies with the SPSO’s guidance on a model complaints handling procedure. This procedure aims to help us ‘get it right first time’. We want quicker, simpler and more streamlined complaints handling with local, early resolution.
https://www.ros.gov.uk/__data/assets/pdf_file/0007/134584/RoS-Complaints-Handling-Procedure-CHP-May-2019-Final.pdf
The procedure introduces a standardised approach to handling complaints across government, which complies with the SPSO’s guidance on a model complaints handling procedure. This procedure aims to help us ‘get it right first time’. We want quicker, simpler and more streamlined
https://www2.spso.org.uk/complaints-standards-authority
Jun 20, 2019 · The SPSO's Complaints Standards Authority (CSA) is leading the development and implementation of simplified, standardised complaints handling procedures (CHPs) across the Scottish public sector. Its purpose is to support continuous improvement in complaints handling by guiding all public service providers under our remit towards a simplified, standardised complaints procedure, …
https://www.rma.scot/complaints-handling-procedure/
Apr 01, 2014 · Complaints Handling Procedure. 1 April 2014, Archive. The RMA has adopted the Scottish Public Services Ombudsman (SPSO) model complaints handling procedure. The procedure introduces a standardised approach to handling complaints across government and complies with the SPSO’s guidance on a model complaints handling procedure.
https://www.orkney.gov.uk/Files/Council/Compliments-and-Complaints/Complaints_Handling_Procedure.pdf
The aim is to produce a standard approach to handling complaints which complies with the Scottish Public Services Ombudsman’s (SPSO’s) guidance on a model complaints handling procedure. This procedure aims to help us 'get it right first time'. We want to ensure quick, simple and streamlined complaints handling with local,
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