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https://en.wikipedia.org/wiki/Super-complaint
A super-complaint is a complaint made in the UK by a state-approved "super-complainant"/watchdog organisation on behalf of consumers, which was fast-tracked to a higher authority such as the Office of Fair Trading (prior to its dissolution on 1 April 2014). The official body now in charge of general consumer protection super-complaints is the Competition and Markets Authority.
https://www.fca.org.uk/news/statements/super-complaint-citizens-advice-cma-excessive-prices-disengaged-consumers
Citizens Advice today submitted a super-complaint to the Competition and Markets Authority (CMA) calling on it to identify remedies and recommendations to put an end to the penalty paid by loyal and disengaged consumers. The super-complaint covers several markets, including insurance, cash …
https://www.fca.org.uk/consumers/how-complain
If you do not want to accept a decision by the Financial Ombudsman Service and you have not used an independent complaints scheme, as a last resort you may be able to take your case to court. You would usually start civil legal action in the county courts or High Court (in England, Wales and Northern Ireland), depending on the circumstances of ...
https://www.gov.uk/cma-cases/loyalty-penalty-super-complaint
Sep 28, 2018 · A super-complaint, as defined by section 11(1) of the Act, is a complaint submitted by a designated consumer body that ‘any feature, or combination of features, of a …
https://www.gov.uk/government/news/cma-to-investigate-loyalty-penalty-super-complaint
The Enterprise Act 2002 (the Act) makes provision for designated consumer bodies to make super-complaints. A super-complaint, as defined by section 11(1) of the Act, is a complaint submitted by a ...
https://www.handbook.fca.org.uk/handbook/DISP/1/6.html
When assessing a respondent's response to a complaint, the FCA may have regard to a number of factors, including, the quality of response, as against the complaints resolution rules, as well as the speed with which it was made.
https://www.lexisnexis.com/uk/lexispsl/insuranceandreinsurance/document/393814/595P-WW41-F18F-P1P7-00000-00/Super_complaints_to_the_FCA
Super complaints to the FCA Practice notes. Maintained • . Found in: Financial Services, Insurance & Reinsurance. This Practice Note provides an overview of the new regime under which super complaints and references can be made to the Financial Conduct Authority (FCA).
https://www.insurancetimes.co.uk/news/fca-to-launch-investigation-after-dual-pricing-super-complaint/1428383.article
The FCA has announced it will investigate the pricing practices of general insurance firms. The news was released on the same day that Citizens Advice lodged a super-complaint with the Competition and Markets Authority (CMA) over dual pricing.
https://www.lexisnexis.co.uk/legal/guidance/super-complaints-to-the-fca
Super complaints are designed to enable consumer bodies to complain to the FCA that a feature, or combinations of features, of the market for financial services in the UK is considerably harming the interests of consumers. Complaints about harm to individual consumers will continue to …
https://www.psr.org.uk/psr-focus/which-super-complaint-payment-scams
Which?’s super-complaintWe received the super-complaint, ‘Consumer safeguards in the market for push payments', on 23 September 2016. Which? was concerned that when consumers are tricked into transferring money to a fraudster via a ‘push’ payment (such as when the consumer instructs their bank to send money) there is not an appropriate level of protection compared to other
https://www.icsr.co.uk/fca-pricing-super-complaint/
Dec 17, 2018 · The FCA has said that it is likely to use its learning to apply it across the general insurance market more consistently and mentions pet, travel and other products. So using my example, in order to respond to the Super-complaint the FCA including the CMA should consider looking at: Pricing differentials and the factors that drive them including:
https://www.psr.org.uk/sites/default/files/media/PDF/which-super-complaint-sep-2016.pdf
super-complaint is considered in the most appropriate way.4 We expect the PSR and FCA to investigate the issues raised in this super-complaint and to consider appropriate remedies. Structure of the super-complaint The super-complaint is structured as follows: • Section 1 outlines the relevant market and feature of that market
https://www.insurancebusinessmag.com/uk/news/breaking-news/citizens-advice-lodges-supercomplaint-against-systematic-scam--fca-reacts-112503.aspx
Sep 28, 2018 · Citizens Advice, which in 2005 fought the mis-selling of payment protection insurance (PPI), has a new super-complaint – this time taking on what it described as a “systematic scam” among ...
https://www.freep.com/story/money/cars/chrysler/2019/02/01/fiat-chryslers-super-bowl-ads/2731068002/
Feb 01, 2019 · Fiat Chrysler's Super Bowl ad strategy this year? No TV. FCA is running ads for the big game, including ones featuring actor Jeremy Renner and the band OneRepublic, but they won't be on TV.
https://uk.practicallaw.thomsonreuters.com/7-520-5173?transitionType=Default&contextData=(sc.Default)
FCA super-complaints and mass detriment referencesby Practical Law Financial ServicesRelated ContentAn overview of the regime set out in Part 16A of the Financial Services and Markets Act 2000 (FSMA) under which super-complaints and mass detriment references may be made to the FCA. The aim of the regime is to establish a framework under which the FCA can be alerted to competition issues, or ...
https://www.huntswood.com/insights/shifting-power-fca-s-234c-super-complaints
The FCA sees super-complaints in this light: they are “about getting the best possible input from consumer information”. The upshot is that section 234C is not simply a quick route to getting complaints resolved; super complaints are about raising issues that consumer groups can see and bringing them to the FCA’s attention.
https://www.cms-lawnow.com/ealerts/2018/10/antitrust-focus-on-insurance-a-cma-super-complaint-and-fca-market-study
The FCA will also work closely with the CMA as it investigates the super-complaint submitted by Citizens Advice. A super-complaint is a complaint submitted by a specially designated consumer body which alleges that any feature (or combination) of a market is or …
https://fordauthority.com/2020/02/ford-super-duty-truck-owners-complain-about-death-wobble-video/
Last summer, a class-action lawsuit was filed against Ford that alleged the automaker’s Super Duty truck has defective suspension components and steering linkage systems that led to a phenomenon called “death wobble.” Death wobble occurs when seemingly out of nowhere, the front end of the truck begins to vibrate, and the steering wheel vibrates heavily in the hands of the driver.
https://www.theguardian.com/money/2013/dec/19/which-consumer-groups-super-complaint-financial-conduct-authority
Dec 18, 2013 · In the past, super-complaints about financial services could only be made to the Office of Fair Trading, which does not have as wide a remit as the FCA when it comes to the sector.Author: Rupert Jones
https://citywire.co.uk/new-model-adviser/news/fsa-outlines-fca-super-complaint-regime/a659906
Feb 19, 2013 · FSA outlines FCA super-complaint regime. The Financial Services Authority has published proposals on how its successor the Financial Conduct Authority will deal with super-complaints to …Author: Michelle Abrego
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