We collected information about Telstra Billing Complaints for you. There are links where you can find everything you need to know about Telstra Billing Complaints.
https://www.telstra.com.au/support/category/account-billing/manage-account/our-complaints-handling-process
The manager of your complaint will deal with you directly to discuss your complaint and the resolutions you’ve been offered. If we’re still unable to resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman (TIO). The TIO is an office of last resort for complaints about telecommunications services.Arabic: Complaints Handling Process in Arabic (PDF)
https://www.telstra.com.au/small-business/support/contact-us/make-a-complaint
What we aim to do when you make a complaint When you call Telstra, the consultant that answers your call will aim to resolve your issue with you on the spot. When you submit a complaint online, fax or write to us we aim to acknowledge emails and letters within one business day of receipt.
https://www.telstra.com.au/support/category/account-billing
Need support for billing or your Telstra account? Find help here.
https://crowdsupport.telstra.com.au/t5/Billing-Payments/Complaint-about-Telstra-Complaints-Department/td-p/649180
How do I make a complaint about the Telstra Complaints Department? I lodged a complaint with them a couple of days ago. They have rung me a couple of times but I have missed each call. Then - 649180
https://crowdsupport.telstra.com.au/t5/Billing-Payments/Complaints/td-p/473280
I made a complaint to Telstra on the 30th June about my mobile data use. They eventually agreed that they would pay after trying to bully me into accepting that I pay half and they pay half after they sent me emails and text messages that an extra 1 gig of data would be charged at the rate of $10.
https://crowdsupport.telstra.com.au/t5/Websites-Telstra-24x7-My-Account/Incorrect-billing/td-p/667551
I have been to the Telecommunications Ombudsman at least 7 times in the last 12 months due to Telstras incorrect billing, inability to acknowledge I have been incorreectly billed, and inablity to refund me when my complaints have been proven to be correct.
https://www.telstra.com.au/business-enterprise/contact-us/make-a-complaint
Telstra asks that if you do have a complaint, you give us the chance to resolve it before going to the TIO. If you contact the TIO in relation to a complaint, please provide the TIO with your Telstra complaint reference number (supplied to you when you initially raised the complaint with Telstra).Arabic: Complaints Handling Process in Arabic …
https://say.telstra.com.au/customer/general/forms/Email-Complaint?formsAction=success&
Accounts & Billing. Internet. Telstra Mail. Mobiles & Devices. Entertainment & Sport. Phone line. Service Status Check the status of your Telstra services. Contact Us We're here to help. Get in touch with us, 24x7. Find a Telstra store Find a store near you. ... MAKE A COMPLAINT. Telstra Home >
https://say.telstra.com.au/customer/general/forms/Email-Complaint
If you require immediate assistance with a complaint, Consumer customers can call us anytime on 132200 and say "Complaint". If you are a Business customer and require immediate assistance with a complaint, you can call us anytime on 132000 and say "Complaint".
https://www.telstra.com.au/contact-us
Accounts and Billing. Set up, view and manage your account, bills and payment methods ... Ask about or discover our products and services. Feedback & Complaints. Good or bad, we'd love to hear from you . Other contact options. Telstra 24x7 app. Manage you Telstra services when you're out and about. Download Telstra 24x7 app. Find a store. Find ...
https://www.my.telstra.com.au/myaccount/paybill
Pay your Telstra bills online using the security and convenience of Telstra's online account services. Pay using a credit card, your bank account details or PayPal. Pay a bill - Account services - Telstra
https://crowdsupport.telstra.com.au/t5/Billing-Payments/Bill-Complaint/td-p/782524
Hi, I have tried numerous times via 24/7 chat and by lodging a complaint to resolve my issue but still have had no luck. A couple of months ago I upgraded my phone and before I did it I logged onto 24/7 chat (03/08/18) to make sure I wasn't going to be charged any extra fees.
https://exchange.telstra.com.au/how-to-get-in-touch-with-telstra/
Apr 20, 2012 · How to contact Telstra with a complaint: Complete our online complaints form or call 13 2200 and say “complaint”. You’ll be transferred to a dedicated complaints handling …
https://crowdsupport.telstra.com.au/t5/Billing-Payments/Live-chat-complaint/td-p/445694
I've just had a terrible experience on live chat and was wondering who or where I can make a complaint to? The person was rude and condescending and was not helpful AT ALL! In the end he - 445694
https://www.news.com.au/finance/business/retail/dodgy-bills-telstra-in-hot-water-after-misleading-up-to-100000-customers/news-story/f81c1ef5c3ad5a4b19a560ec0efbbe2a
Mar 26, 2018 · Telstra’s Group Executive of Consumer and Small Business, Vicki Brady, said third party billing had been introduced by a number of mobile providers “to give customers a convenient way of ...
https://exchange.telstra.com.au/free-calls/
Calls to Telstra customer service and complaints lines now free By David Thodey July 2, 2010 In another new customer service initiative, Telstra will make nearly 50 million service and support calls free of charge for Telstra customers.
https://www.my.telstra.com.au/myaccount/home
Telstra My Account may not display correctly and some of the features may be unavailable to you. If you are not using this version, please check that compatibility mode is turned off, otherwise you may need to
We are able to handle complaints about telephone and internet services. We have the authority to decide the resolution of a complaint (the telecommunications company is legally obliged to implement) up to $50,000, and make recommendations up to $100,000.
https://www.my.telstra.com.au/myaccount/payment-extension
Request extension for your bill payment due date online. Telstra Corporate is the gateway into the range of products and services offered by Telstra Consumer and Telstra Business and Enterprise.
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