Virgin Rail Complaints Procedure

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Virgin Atlantic Complaints How To Make A Complaint ...

    https://flywith.virginatlantic.com/gb/en/after-your-flight/complaints.html
    Make a complaint during your journey. If you’re at the airport or on the plane, please find the nearest Virgin Atlantic staff member ask to submit a complaint. They will do their best to resolve the matter quickly, and to your satisfaction.

Making a complaint - Virgin Trains

    https://www.virgintrains.co.uk/~/media/vt/files/pdf/about%20us/complaints-leaflet.ashx?la=en&hash=C66FA2271EEF6E0B3C2045ED28F430497C338950
    If you wish to make a claim against Virgin Trains for losses, property damage or personal injury, please contact our Customer Relations team who will either deal with your claim or pass it to insurance and claims handlers. The rail industry has an arrangement called the Claims Allocation and Handling Agreement (CAHA). All train operating

How Do I Make A Complaint? Virgin Media

    https://www.virginmedia.com/help/virgin-media-complaint
    If you have a complaint, check out our formal internal complaints procedure below. We’re totally committed to addressing all complaints, fully and fairly, and in a reasonable timeframe. Step one: Raise your issue with our team. ... Free from Virgin Media phones or mobile

Virgin Trains Complaints

    https://www.complaintsdepartment.co.uk/virgin-trains/
    Virgin Trains The service connects six of the UK's largest cities; London, Birmingham, Manchester, Liverpool, Glasgow and Edinburgh. Virgin Trains complaints contactsLocation: North Wing Offices Euston Station London NW1 2HS

Customer Complaints Handling Procedure

    https://www.lner.co.uk/globalassets/downloads/pdf/corp-policy-docs/customer-complaints-handling-procedure-march15.pdf
    The Customer Complaints Handling Procedure is designed to make sure your complaint is dealt with efficiently, fairly and effectively. We make every effort to make sure our procedure is: • easy – to find and well publicised • simple – to understand and use • efficient – setting out when you can expect a …

Complaints handling procedures Office of Rail and Road

    https://orr.gov.uk/rail/licensing/licensing-the-railway/complaints-handling-procedures
    Train and station operators are required by their operating licences to establish and comply with a procedure for handling complaints relating to licensed activities from customers and potential...

Consumer Complaints Code of Practice - Virgin Media

    https://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practice.pdf
    It’s really important to us at Virgin Media to always give you the best customer service possible. So if you ever feel we’ve fallen short of this, ... If you have a complaint, check out our formal internal complaints procedure below. We’re fully committed to addressing all complaints, fully and fairly, and in a reasonable timeframe.

Help & Contact - Virgin Trains

    https://www.virgintrains.co.uk/help-and-contact
    Virgin Trains is no longer operating trains As of 8 December 2019, Virgin Trains no longer operates trains in the United Kingdom. All tickets purchased through this website prior to that date are still valid, but compensation claims for any delays or cancellations need to be made through the company operating that train.

Read our Privacy Policy - Virgin Trains

    https://www.virgintrains.co.uk/privacy-policy
    We are Virgin Rail Group Holding Limited, or more simply, Virgin Trains. This privacy notice is to let you know how we promise to look after your personal data. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

Refunds - Refunds for a booking - Virgin Trains

    https://www.virgintrains.co.uk/refunds
    Discover options for refunds on Virgin Train tickets. For delays of 30 minutes or more, you can claim compensation on your ticket. Refunds - Refunds for a booking - Virgin Trains

Complaints Avanti West Coast

    https://www.avantiwestcoast.co.uk/about-us/policies-and-procedures/complaint-handling-policy
    If possible, they will transfer your complaint to another organisation that may be able to help you further, such as Transport Focus and London TravelWatch – the independent consumer watchdogs for the rail industry. They will independently review your complaint …

Report issues during your journey LNER

    https://www.lner.co.uk/customer-service/customer-services/contact-us/complaint/journey-complaint/
    We’re very sorry to hear there was a problem with your journey. Let us know exactly what happened using the form below and we’ll look into the matter as soon as possible.

Complaints Handling Procedures - Office of Rail and Road

    https://orr.gov.uk/__data/assets/pdf_file/0020/19361/complaints-handling-procedures-virgin-trains-east-coast.pdf
    Office of Rail Regulation . One Kemble Street . London . WC2B 4AN . 15 July 2015 . Dear Ms Clayton, Consultation - Complaints Handling Procedures . I am writing on behalf of Virgin Trains East Coast (VTEC) in response to the above consultation which commenced 6 May 2015. For ease of …

Complaints Handling Procedures - Office of Rail and Road

    https://orr.gov.uk/__data/assets/pdf_file/0019/19360/complaints-handling-procedures-virgin-trains.pdf
    specific case of Network Rail providing station services, any complaints from a customer about these would ordinarily be handled by the TOC the customer was travelling with . A complaint about a...

Make A Complaint LNER

    https://www.lner.co.uk/customer-service/customer-services/contact-us/complaint/
    Whatever you want to say, we'd love to hear from you. Just choose from the list of contacts. Don't forget you can always take a look at our FAQs to save time.

Customer Complaints Handling Procedure

    https://www.lner.co.uk/globalassets/downloads/pdf/vtec713-customer-complaints-handling-procedure-september-16---lr.pdf
    Welcome to Virgin Trains. Your feedback is invaluable in helping us to improve our services in the future. If you’re not happy in any way, we’ll take your comments or complaints very seriously and do everything we can to make things right. We aim to resolve all complaints to your satisfaction, quickly and effectively, without the need for the

Complaints procedure Virgin Holidays

    https://www.virginholidays.co.uk/customer-service/complaints
    Complaints procedure. This website uses cookies. ... Complaints; At Virgin Holidays, we strive to make your holiday the best it can be. If something goes wrong or doesn't live up to your expectations, then we'll do everything we can to put that right.

National Rail Enquiries - Comment or Complaints About a ...

    https://www.nationalrail.co.uk/contact/feedback/77662.aspx
    There are some complaints that the Rail Ombudsman will not be able to look into, for example if it is about the way one of our services has been designed, industry policy, or if your complaint relates to an event which took place before the Rail Ombudsman service was established.

Buy train tickets, check fares and times - Virgin Trains

    https://www.virgintrains.co.uk/
    Find the best deals on rail tickets at Virgin Trains. Travel in style to London, Manchester, Liverpool, Birmingham, Glasgow & more. No booking fees!

Solved: How can I complain about Virgin Mobile? - Virgin ...

    https://community.virginmedia.com/t5/Managing-Your-Account-Mobile/How-can-I-complain-about-Virgin-Mobile/td-p/3438880
    here is a guide to Virgin's complaints procedure: Consumer Complaints. Unfortunately there is no number that can guarantee connecting you to a UK advisor. You can try: 150 free from a Virgin Media line, 789 free from a Virgin Mobile or 0345 6000 789 (standard rate call) from any other phone. ... How can I complain about Virgin Mobile? on ‎19 ...



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