Welsh Government Social Services Complaints

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Social services complaints procedure GOV.WALES

    https://gov.wales/social-services-complaints-procedure
    Jul 30, 2014 · Guidance for local authorities on how to handle complaints about social services. Guidance for local authorities on how to handle complaints about social services. Skip to main content GOV.WALES uses cookies which are essential for the site to work. Non-essential cookies are also used to tailor and improve services.

Public Services Ombudsman for Wales

    https://www.ombudsman.wales/
    Nick Bennett, Public Services Ombudsman for Wales By investigating complaints, we aim to put things right for service users and contribute to improving public service delivery and standards in public life.

Social care GOV.WALES

    https://gov.wales/social-care
    Guidance for local authorities on how to handle complaints about social services. The law on care and support: summary A summary of the Social Services and Well Being (Wales) Act 2014 and how it affects health and care services.

The Social Services Complaints Procedure (Wales ...

    http://www.legislation.gov.uk/wsi/2014/1794/contents/made
    These Regulations revoke and replace the Social Services Complaints Procedure (Wales) Regulations 2005 (“the 2005 Regulations”) and introduce a new procedure which makes provision for complaints to local authorities about the exercise of their social services functions, with the exception of certain functions capable of being considered as representations under the Children Act 1989 and ...

Law Wales - Complaints and Commissioners

    https://law.gov.wales/publicservices/social-care/complaints-and-commissioners/?lang=en
    Local authorities are required to establish procedures for dealing with complaints about social services functions, including representations relating to certain children. These requirements are set out in regulations made under the Adoption and Children Act 2002, Part 3 of the Children Act 1989 a...

Law Wales - Social care

    https://law.gov.wales/publicservices/social-care/?lang=en
    A Welsh Minister is usually appointed to be responsible for social care alongside health matters and he or she is served by the Welsh Government Department for Health and Social Services. The laws on social care changed in Wales on 6 April 2016.

Complaints / Compliments - carmarthenshire.gov.wales

    https://www.carmarthenshire.gov.wales/home/council-services/contact-us/complaints-compliments/
    We have separate information that explains our procedures for handling Social Care Services Complaints and Compliments. If you are approaching us for a service for the first time, (e.g. reporting a faulty street light, requesting an appointment etc.) then this policy doesn’t apply.

Welsh Government to consult on Social Services complaints ...

    https://caerphilly.observer/news/504436/welsh-government-to-consult-on-social-services-complaints-procedure/
    The Welsh Government has launched a consultation on how concerns and complaints about social services in Wales are dealt with. It has said that everyone who makes a complaint about social services in Wales has a right to be listened to properly and have their concerns resolved quickly and effectively.

Services - GOV.UK

    https://www.gov.uk/search/services?organisations%5B%5D=welsh-government&parent=welsh-government
    Find services from government. Tell us whether you accept cookies. We use cookies to collect information about how you use GOV.UK. We use this information to make the website work as well as ...

Health and social care - Wales

    https://statswales.gov.wales/Catalogue/Health-and-Social-Care
    Health and social care Contains a comprehensive set of information on health, health services and social services in Wales. They cover a wide range of topics including NHS primary and community activity, waiting times and NHS staff.

Social Services Complaints Policy April 2019

    https://www.caerphilly.gov.uk/CaerphillyDocs/Children-and-families/Social-Services-Complaints-Policy-April-2019.aspx
    1.4 The above regulations are made under the Social Services & Well-being (Wales) Act 2014. They bring the complaints handling process for Social Services in line with the Welsh Government “Model Concerns and Complaints Policy and Guidance”, and the …

Complaints Procedure - National Assembly for Wales

    https://www.assembly.wales/en/help/contact-the-assembly/con-complaint/Pages/con-complaint-procedure.aspx
    The history of Welsh devolution Though the Assembly was only formed in 1999, ... National Assembly for Wales Complaints Policy Make a complaint. ... your complaint can be considered by the Public Services Ombudsman for Wales, or the Information Commissioner.

Complaints - National Assembly for Wales

    https://www.assembly.wales/en/help/contact-the-assembly/con-complaint/Pages/con-complaint.aspx
    Contact Press Office Social media. Social media Stay up to date with what’s happening at the Assembly. ... The National Assembly for Wales is committed to dealing effectively with any concerns or complaints you may have about our services. ... Welsh Government

Blaenau Gwent CBC: Social Services Complaints & Compliments

    https://www.blaenau-gwent.gov.uk/en/council/compliments-complaints/social-services-complaints-compliments/
    If you feel dissatisfied with a service you have received from the Council, you can obtain further information on ‘What a Complaint is’ and ‘Who Can Complain’ by reading the attached Social Services Compliments, Comments & Complaints Leaflet or reading the Welsh Government Guidelines.

Social Services - WLGA

    https://www.wlga.wales/social-services
    Wales needs to take a radical approach to health and social care integration. Local government must be at the heart of this. Our councils hold many levers for improving community well-being. To wield them effectively we must break down barriers and invest new monies in local government preventative services. Now is the time to invest.

Using Welsh at workSocial Care Wales

    https://socialcare.wales/learning-and-development/using-welsh-at-work
    Jan 17, 2020 · The Welsh Government has a vision that by 2050 there will be a million Welsh speakers in Wales. As part of that national ambition, we are working with the National Centre for Learning Welsh, on a programme to help social care workers learn and use Welsh in their day-to-day work.

Social Care Services Complaints - Ceredigion County Council

    http://www.ceredigion.gov.uk/your-council/comments-compliments-and-complaints/social-services-complaints/
    All complaints received regarding Social Services within the Council will be considered in accordance with the statutory Social Services Complaints Procedure (Wales) Regulations 2014 introduced by Welsh Government.. You have every right to question any decision we make and to let us know if you’re not happy with anything.

Social services complaints - using the complaints procedure

    https://www.citizensadvice.org.uk/wales/family/looking-after-people/social-services-complaints-w/social-services-complaints-using-the-complaints-procedure-w/
    On the Welsh Government website at www.wales.gov.uk you can find information about the complaints process and a copy of the guidance issued to local authority social …



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