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https://ww2.health.wa.gov.au/Articles/A_E/Complaint-management
Complaint management. This information refers to consumer complaints relating to the provision of health care. It is not related to health care staff complaints. Staff with a complaint should proceed through the relevant grievance process. Who can make a complaint? Complaints about provision of health care (or lack of it) can be made by anyone.
http://www.wacountry.health.wa.gov.au/feedback
The Western Australian Health Complaint Management Policy applies to all public health service providers in WA. The Policy does not apply to private health service providers except where this involves the management of complaints lodged by, or on behalf of, public patients treated at the health service.
https://ww2.health.wa.gov.au/~/media/Files/Corporate/Policy%20Frameworks/Clinical%20Governance%20Safety%20and%20Quality/Policy/WA%20Health%20Complaint%20Management%20Policy/Supporting/WA-Health-Complaints-Management-Policy-2015.pdf
This is the fifth edition of the Western Australian Complaint Management Policy (the Policy). It has been reviewed to ensure it adheres to Australian standards and best practice.1,2 It also includes guidelines for the reportingf complaints that allege possible misconduct in line with o the WA Health Misconduct and Discipline Policy.3
http://www.wacountry.health.wa.gov.au/fileadmin/sections/consumer_advice_complaints/DOH_P_ComplaintsManagement.pdf
Western Australian Health Complaint Management Policy 2009 1 Acknowledgements This is the third edition of the Western Australian Health Complaint Management Policy.The Office of Safety and Quality in Healthcare (OSQH) would like to thank the following networks and organisations
https://dlgc.communities.wa.gov.au/Publications/Pages/Complaints-Management-Policy.aspx
all staff are instructed in the department’s Customer Service Charter and Complaint Management Policy and Procedures through the induction process and information sessions; staff handling complaints will be supported by management and should receive effective supervision, guidance and …
http://www.health.wa.gov.au/
Website of the Department of Health, Western Australia. Workshops provide input to Inquiry. The Climate Health WA Inquiry held targeted workshops to better understand the impacts on health that vulnerable groups are facing because of climate change.
http://www.rph.wa.gov.au/~/media/Files/Corporate/general%20documents/patient%20safety/PDF/2013complaintstoolkit.ashx
WA Health Complaints Management Toolkit 2013 1 Introduction The Complaints Management Toolkit (the Toolkit) aims to assist WA Health staff in undertaking efficient complaints management processes. These processes are outlined in the Western Australian Health Complaint Management Policy (the Policy) 2013. The Toolkit
https://www.hadsco.wa.gov.au/home/
The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority providing an impartial resolution service for complaints relating to health, disability and mental health services provided in Western Australia and the Indian Ocean Territories.Do you need advice or assistance to resolve a complaint? HaDSCO’s services are provided at no cost to the community.
http://www.police.wa.gov.au/
Official website for the Western Australia Police Force.
https://www.wa.gov.au/contact-us
Western Australian Government Ministry; Help us improve our service Website feedback. To make a complaint about this website, submit the details of your complaint using the feedback form. Please ensure you include your contact name, your preferred contact method and details of the complaint you wish to make. You can also:
http://www.dcp.wa.gov.au/Resources/Documents/Policies%20and%20Frameworks/ComplaintsManagementPolicy.pdf
complaint management processes and policies. The CPFS division’s policy and procedures are consistent with the Australian and international standards that prescribe key requirements for managing complaints (Australian Complaint Handling Standards AS …
https://www.mhc.wa.gov.au/about-us/strategic-direction/the-plan-2015-2025/
The Plan Update 2018. The Mental Health Commission has released the Western Australian Mental Health, Alcohol and Other Drug Services Plan 2015-2025 (Plan) Update 2018 (Plan Update 2018) Upon the release of the Plan in December 2015, the Mental Health Commission committed to conducting scheduled updates and reviews of the Plan over its life-span.
https://www.wa.gov.au/service/health-care/health-protocols/make-health-and-disability-service-complaint
Complain about health, disability and mental health services provided in Western Australia and the Indian Ocean Territories. Make a health and disability service complaint Western Australian Government
http://www.ombudsman.wa.gov.au/Publications/Documents/reports/pub_sectorcomplaints_1999.pdf
Western Australian Municipal Association (WAMA) and the Department of Local Government to produce the Local Government Complaint Procedure booklet in 1997. The Metropolitan Health Services Board released its policy and procedures in 1998. • Complaint-management training was …
https://www.mhc.wa.gov.au/about-us/strategic-direction/mental-health-2020-strategic-policy/
It is further enhanced by the Western Australian Mental Health, Alcohol and Other Drug Services Plan 2015-2025: Better Choices. Better Lives, which provides an estimate of the number and range of services required to achieve the strategic directions and outcomes outlined in Mental Health 2020.
https://www.commerce.wa.gov.au/worksafe/fatigue-management-commercial-vehicle-driver
Occupational Safety and Health Regulations, 'Division 10 - Driving commercial vehicles, regulation 3.130'. Code of practice: Fatigue management for commercial vehicle drivers. Code of practice: Working hours. Guidance on driver fitness for duty. Developing a fatigue management plan …
https://www.health.gov.au/about-us/what-we-do/grants-and-tenders
Dec 03, 2019 · Where to send your complaint Grants. To make a complaint about a grant process, email or write to the Contact Officer for that process. The Contact Officer will be clearly identified in the contact details for that grant. Tenders and procurement. To make a complaint about a procurement — including tenders — email our Complaints Officer.
https://www.health.gov.au/using-our-websites/privacy
Aug 09, 2019 · This privacy policy applies to all websites owned by the Australian Government Department of Health. Information we collect When you visit our websites our web measurement tools and internet service providers record information including:
https://www.ombudsman.gov.au/How-we-can-help/private-health-insurance
The Commonwealth Ombudsman protects the interests of private health insurance consumers. We carry out this role in many ways, including: assisting health fund members to resolve complaints through our independent complaint-handling service; identifying underlying problems of private health funds or …
https://www.hadsco.wa.gov.au/docs/mental_health_complaints_guidelines/HaDSCO-Mental-Health-Complaints-Guidelines-April-2019.pdf
should be noted that Western Australian public health services must adhere to the requirements established by the WA Health Complaint Management Policy and if variation exists between the policy and these guidelines, the policy will prevail. The key features which make an effective complaints management system are outlined
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