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https://www.gov.uk/cma-cases/loyalty-penalty-super-complaint
Sep 28, 2018 · A super-complaint, as defined by section 11(1) of the Act, is a complaint submitted by a designated consumer body that ‘any feature, or combination of features, of a …
https://en.wikipedia.org/wiki/Super-complaint
A super-complaint is a complaint made in the UK by a state-approved "super-complainant"/watchdog organisation on behalf of consumers, which was fast-tracked to a higher authority such as the Office of Fair Trading (prior to its dissolution on 1 April 2014). The official body now in charge of general consumer protection super-complaints is the Competition and Markets Authority.
https://www.gov.uk/government/publications/what-are-super-complaints
May 07, 2015 · This document summarises what super-complaints are, who can make them to the Competition and Markets Authority (CMA) and the actions that can be taken following a complaint.More information about ...
https://about-which.s3.amazonaws.com/policy/media/documents/59b7b48e5f8e5-Legal%20Services%20in%20Scotland%20-%20Which_%20Super-complaint%20response.pdf
The OFT is satisfied that the super-complaint meets the criteria set out in section 11(1) of the Act. 1.4 Section 11(2) of the Act requires the OFT, within 90 days after the day on which it receives a super-complaint, to publish a response stating whether it has decided …
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/284441/oft514.pdf
super-complaint. 1.7 The guidance is organised as follows: • Chapter 2sets out the super-complaint process in more detail. It provides a general explanation of what a super-complaint is and who will be able to make one. It also describes the factors the OFT …
https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/media/press-releases/citizens-advice-issues-super-complaint-as-loyal-customers-continue-to-be-penalised-by-over-4-billion-a-year/
Sep 28, 2018 · Citizens Advice has revealed customers who stay loyal to their providers are losing out on over £4 billion a year. The national charity has today lodged a super-complaint with the Competition and Markets Authority (CMA), calling for the regulator to outline how the problem can be fixed.
https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_990
A super-complaint, as defined in section 11(1) of the Act is a complaint submitted by a designated consumer body that ‘any feature or combination of features, of a market in the UK for goods or services is or appears to be significantly harming the interests of consumers.
https://www.lovemoney.com/news/11594/how-to-make-a-super-complaint
What is a Super Complaint? Super Complaints were created under the Enterprise Act 2002, and allow for serious complaints that ‘significantly harm the interests of consumers’ to be investigated by a regulator, such as the Office of Fair Trading (OFT). It is a ‘fast track’ system, and the OFT has to …
https://www.which.co.uk/policy/public-services/372/care-home-sector-which-super-complaint
However, this super-complaint submitted to the OFT by Which? in December 2003 put forward evidence to indicate that the market was not functioning in the best manner possible.
https://en.wikipedia.org/wiki/Office_of_Fair_Trading
The Office of Fair Trading (OFT) was a non-ministerial government department of the United Kingdom, established by the Fair Trading Act 1973, which enforced both consumer protection and competition law, acting as the United Kingdom's economic regulator.The OFT's goal was to make markets work well for consumers, ensuring vigorous competition between fair dealing businesses and prohibiting ...Annual budget: £55.843 million (2012-2013)
https://www.theguardian.com/money/2004/jun/14/loans.business
Jun 14, 2004 · The National Consumer Council (NCC) today submitted a 'super-complaint' on doorstep lending to the Office of Fair Trading, following research it carried out into home credit which found that ...
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/284389/oft548.pdf
Super-complaint concurrent duties Terms of reference of the Concurrency Working Party November 2003 OFT 548 A INTRODUCTION 1 Super-complaints are made by designated consumer bodies under section 11 of the Enterprise Act 2002 (EA02). Section 11 of the EA02 is applied by the Office of Fair Trading (OFT) concurrently with the Director General of
https://uk.practicallaw.thomsonreuters.com/2-502-6602?transitionType=Default&contextData=(sc.Default)
Jun 29, 2010 · OFT publishes response to super-complaint on cash ISAsby PLC CompetitionRelated ContentOn 29 June 2010, the OFT published its response to a super-complaint by Consumer Focus relating to cash ISAs.Free Practical Law trialTo access this resource, sign up for a free, 14-day trial of Practical Law.Free trialAlready registered? Sign in to your account.
https://www.theguardian.com/money/2004/mar/03/consumeraffairs.housinginretirement
Mar 03, 2004 · The Office of Fair Trading (OFT) today announced an investigation into the UK's nursing and residential care home market, which is currently worth £9bn a year.
https://www.mondaq.com/uk/AntitrustCompetition-Law/98022/OFT-Considers-Cash-ISAs-SuperComplaint
The Office of Fair Trading ("OFT") is considering features of the £158 billion cash ISA market following a super-complaint by Consumer Focus, a designated consumer body.
https://uk.practicallaw.thomsonreuters.com/3-505-4864?transitionType=Default&contextData=(sc.Default)
OFT receives super-complaint from Which? about card surchargesby PLC CompetitionRelated ContentOn 30 March 2011, the OFT announced that it has received a super-complaint from Which? in relation to the surcharges that are payable when customers use a debit or credit card.Free Practical Law trialTo access this resource, sign up for a free, 14-day trial of Practical Law.Free trialAlready registered?
https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/media/press-releases/citizens-advice-welcomes-oft-response-to-its-super-complaint-on-cold-call-credit-but-wants-cold-calls-banned/
Jun 01, 2011 · Citizens Advice welcomes OFT response to its super complaint on cold call credit but wants cold calls banned. 1 June 2011. Citizens Advice today welcomed the Office of Fair Trading’s (OFT) response to their super complaint on cold call credit and debt management.*
https://www.which.co.uk/policy/public-services/368/private-dentistry-market-which-super-complaint
In October 2001 Which? submitted a super-complaint to the OFT asking it to undertake a thorough examination of the private dentistry sector. The key problems highlighted by the super-complaint included: Lack of pricing transparency.
https://www.prweb.com/releases/2011/9/prweb8815764.htm
Sep 21, 2011 · (PRWEB UK) 21 September 2011. Currency broker TorFX reacts to news that the OFT is investigating whether consumers are receiving a poor deal on foreign currency from the major banks. Watchdog Consumer Focus has made a "super complaint" to the Office of Fair Trading claiming that consumers are paying too much for foreign currency.
https://www.fca.org.uk/news/statements/super-complaint-citizens-advice-cma-excessive-prices-disengaged-consumers
Citizens Advice today submitted a super-complaint to the Competition and Markets Authority (CMA) calling on it to identify remedies and recommendations to put an end to the penalty paid by loyal and disengaged consumers. The super-complaint covers several markets, including insurance, cash …
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