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https://www.tio.com.au/making-a-complaint
Make a complaint If you’re a residential consumer or small business and you’ve already tried to resolve your complaint with your telecommunications provider, you can make a complaint to us. If you have not tried to resolve your complaint with your provider, you can find their contact details by searching our providers list. If you make a complaint online, we’ll usually process it on the ...
https://www.tio.com.au/complaints-we-can-and-cant-take
We can deal with most complaints from residential and small business customers about your landline telephone, mobile or internet service. You must have tried to resolve the issue with your provider before we will deal with your complaint. Who we can help We only deal with complaints from residential and small business customers. To decide whether a business is small, we consider its turnover ...
https://www.abc.net.au/news/2017-05-11/complaints-to-telecommunications-ombudsman-up-in-2016/8514818
May 11, 2017 · Consumer advocates say the almost 66,000 complaints to Australia's telecommunications watchdog in the second of half last year are just the tip of the iceberg. Here's what to do if you're having ...
https://www.legislation.gov.au/Details/F2018L00727
Jun 07, 2018 · Part 1 — Preliminary. 1 Name This is the Telecommunications (Consumer Complaints Handling) Industry Standard 2018.. 2 Commencement This instrument commences on 1 July 2018. Note: All legislative instruments are registered on the Federal Register of Legislation kept under the Legislation Act 2003, which may be accessed at: www.legislation.gov.au.
https://www.tioonline.com.au/consumers/new/
The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community. We pay our respects to Elders past, present and emerging, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.
https://www.accc.gov.au/consumers/complaints-problems/make-a-consumer-complaint
Step 1 - Contact the seller or service provider. As soon as possible, contact the business to explain the problem and the outcome you want. In many cases a simple phone call or visit can fix the problem.
https://en.wikipedia.org/wiki/Australian_Telecommunications_Corporation
Telstra Corporation Limited is an Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services. Telstra has a long history in Australia, originating together with Australia Post as the Postmaster-General's Department.Industry: Telecommunication
https://en.wikipedia.org/wiki/Ombudsmen_in_Australia
The Commonwealth Ombudsman in Australia was established in 1977. The Ombudsman can investigate complaints from people who believe they have been treated unfairly or unreasonably by an Australian Government department / agency or prescribed private sector organisation, including Australia Post, Centrelink, Child Support and the Department of Immigration and Border Protection.
Optus pays $504,000 for spamming Australians 31 January 2020. Singtel Optus Pty Limited has paid a $504,000 infringement notice after an ACMA investigation
https://www.zdnet.com/article/australia-is-at-a-three-year-low-for-tio-complaints/
Australia is at a three-year low for TIO complaints. Telecommunication services for Australia could be better, or perhaps fewer complaints are being made to the Ombudsman.
https://www.sciencedirect.com/science/article/pii/S0308596101000544
1. Introduction. The Australian Telecommunications Industry Ombudsman (TIO) is an international first. It is a national private industry ombudsman 1 that is intended to operate independently of the government, the telecommunications industry and the consumer Telecommunications Industry Ombudsman Annual Report (1994). 2 Introduced into the newly deregulated Australian telecommunications ...Cited by: 14
https://www.zdnet.com/article/australian-telco-complaints-are-up-and-it-isnt-because-of-the-nbn/
Jul 10, 2019 · Australian telco complaints are up and it isn't because of the NBN. Non-NBN fixed broadband services saw a 62% increase in complaints for the last quarter of 2018.
https://www.accc.gov.au/publications/accc-telecommunications-report
The telecommunications report is made up of two parts — competitive safeguards within the Australian telecommunications industry and changes in the prices paid by consumers for telecommunications services. The ACCC is required to publish this report on its …
https://www.news.com.au/technology/online/nbn/australian-broadband-complaints-surge-64-per-cent-tio-says-and-nbn-complaints-more-than-double/news-story/f2033805821cb84975a51cb42c05d67f
AUSTRALIAN broadband services are in disarray as the telecommunication industry’s peak body revealed complaints about internet access skyrocketed 64 per cent this year, and outnumbered mobile ...
https://www.acma.gov.au/complaints
Complaints You can complain to us about topics we regulate such as online gambling, spam and cabling. Please read more about what you can and can't complain about and what you need to do before you complain to us.
https://www.legislation.gov.au/Details/F2018L00721
Jun 07, 2018 · Part 1 —Preliminary. 1 Name These Rules are the Telecommunications (Consumer Complaints) Record-Keeping Rules 2018. 2 Commencement These Rules commence on 1 July 2018. Note: All legislative instruments are registered on the Federal Register of Legislation kept under the Legislation Act 2003, which may be accessed at www.legislation.gov.au.
https://www.researchgate.net/publication/227426388_The_Rise_of_the_Australian_Telecommunication_Industry_Ombudsman
The creation of an industry based Ombudsman to resolve consumer complaints in telecommunications is a unique Australian innovation. This article examines the origins, structure, functions, role ...Author: Anita Stuhmcke
https://cdn.tspace.gov.au/uploads/sites/60/2016/12/Telecommunications-Industry-Ombudsman.pdf
Australian Consumer Law Review Interim Report (October 2016) The Telecommunications Industry Ombudsman Ltd (TIO) welcomes the opportunity to comment on the proposed policy options canvassed by the Interim Report. Our submission focuses on: access to remedies consumer guarantees (acceptable quality) unauthor.sed customer transfers.
https://thewest.com.au/technology/telecommunications/complaints-to-telecommunications-industry-ombudsman-hit-record-high-in-wa-ng-b88991441z
West Australians are unhappier than ever with their phone and internet companies, with complaints to the Telecommunications Industry Ombudsman up almost 11 per cent for the year to more than 15,000 for the first time. Complaints from West Australians make up 9 per cent of the TIO’s workload, according to the figures released today.
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