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https://www.bt.com/help/home/faults/
Report your current BT faults and track any existing problems with your BT Products here.
https://www.bt.com/help/home/complaints.html
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https://www.bt.com/help/home/contactus/
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https://phonebt.com/bt-complaints/
Complaints regarding Openreach or billing, or long standing faults are resolved very quickly indeed. Keep your email factual, include phone numbers, order numbers, dates of the first fault report or complaint etc and include as much information as you can.
https://www.bt.com/help/landline/fix-a-problem/how-can-i-report-a-fault-to-bt-
How can I report a fault to BT? If you're a BT Business customer, please report or track your fault here > Already reported a fault? Track your fault, or change contact details and appointment times using our fault tracking service > Want to check if there's a problem in your area? ... Ask the BT Community. Make a complaint.
https://home.bt.com/pages/static/i/pansegment/contact_us/contactus.html
Click here to find out the best ways in which you can contact BT. Contact BT. Personal. Get help for all your BT products and services you use at home and on the go. ... BT Group contact details ;
https://www.bt.com/help/broadband
Broadband Help. What do you need help with? Fix a problem; Getting set-up; Learn about broadband; Order and upgrade; Manage service; BT Cloud; Account and billing; Go back to: Help and support. Need more help? More options. Ask the BT Community. Make a complaint. Contact us.
https://www.bt.com/help/landline
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https://forums.moneysavingexpert.com/discussion/3513645/bt-complaints-escalation
Oct 23, 2011 · The punchline, of course, is that you can only get the details of these people by asking BT - and I asked them 3 or 4 times to provide the details and they just refused. And I don't think Watchdog would be interested - they must get hundreds of complaints about BT each day and it's been that way for years - it's hardly breaking news for them.
https://community.bt.com/t5/Landline/Complaint/td-p/1956527
At 6pm, no one has arrived, so called BT to be told that ‘Open Reach’ had decided that the fault was external, so didn’t need to enter my property, but did not tell me (a waste of a day again). I challenged this decision, as I live in a flat, no other flat is affected, so the fault seems internal, but no comment made by BT.
https://community.bt.com/t5/Archive-Staging/Poor-Customer-Service-BT-Call-Centres/td-p/602038
BT have admitted to us that there is a fault on the line that feeds our house, but in no uncertain terms have REFUSED to do anything about it because of costs. Thier advise was either 'lump it' or leave BT altogether!! As we also live in a rural area, there is no other alternative but to …
https://support.bt.com/fix/landline/?view=landlinetroubleshooter
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https://business.bt.com/help/contact-us-business/
Self-service with 'My account' My account Billing & payments Pay bill Report or track a fault Track an order Service status Download the BT Business App Useful links Email Manage your services BT Sport for business Find a local sales person Business forum BT for the home Performance results
https://business.bt.com/compensation-scheme-broadband/
If the fault is not fixed after 6 hours from the time it is reported. One week’s rental credit for each day (or part day) past the target fault fix time. Subject to a maximum of 12 days* Standard line. Critical line. Featureline. ISDN2. Delayed start of service. Critical care package. If BT fails to provide service by the agreed Customer ...
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