Care Inspectorate Scotland Complaints Procedure

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Complaints about care services - Care Inspectorate

    https://www.careinspectorate.com/index.php/news/4112-complaints-about-care-services
    Anyone with a concern about the care they or a loved one access is being encouraged to flag them up to help services improve. The message comes as the Care Inspectorate, Scotland’s social care scrutiny and improvement body, simplifies its complaints procedure to make it easier to access and use.

Complaints Care Information Scotland

    https://careinfoscotland.scot/topics/your-rights/care-inspectorate-how-care-is-regulated/complaints/
    The Care Inspectorate investigates complaints about registered care services. If you're not happy about something and the care service hasn't been able to help resolve it, the Care Inspectorate may be able to. You can register your complaint online, in writing, or give them a call on 0345 600 9527.

The Model Complaints Handling Procedures Care ...

    https://hub.careinspectorate.com/resources/browse-all-resources/the-model-complaints-handling-procedures/
    The Scottish Public Services Ombudsman (SPSO) published revised Model Complaints Handling Procedures (MCHPs) in January 2020.  Public bodies are required to implement the revised MCHPs over the coming business year, with full implementation by no later than 1 April 2021.

Complain about the Care Inspectorate

    https://www.careinspectorate.com/index.php/complain-about-the-care-inspectorate
    Complaints about the Care Inspectorate You can complain in person: by completing our online complaints form; by phone on 0345 600 9527; at any of our offices, or; in writing. If possible, the quickest and easiest way to resolve a complaint speak to the person concerned, so please contact us and we will try to resolve your problems straight away.

Making a complaint online - Care Inspectorate

    https://www.careinspectorate.com/index.php/online-complaint-form
    Complain about the Care Inspectorate Making a complaint online Please Note: We may share any information that you provide to us, including information about your identity and the identities of others, with other agencies involved in the prevention, detection, investigation or prosecution of crime or other unlawful activities, including Police Scotland.

How we deal with concerns and complaints about care

    https://www.careinspectorate.com/images/documents/4107/How%20we%20deal%20with%20concerns%20and%20complaints.pdf
    The Care Inspectorate is the independent scrutiny and improvement body for social care and social work across Scotland. We regulate, inspect and support improvement of care services for the benefit of the people who use them. We aim to ensure that people receive safe, high-quality, compassionate care

Publication date: 7 June 2014 - Care Inspectorate

    https://www.careinspectorate.com/images/documents/82/Procedure%20for%20handling%20complaints%20-%20Jul%2014.pdf
    The Care Inspectorate is governed by law (The Public Services Reform (Scotland) Act 2010). This means we must have a procedure for receiving and investigating complaints, from people who use care services, their carers and representatives and

Care Inspectorate

    https://www.careinspectorate.com/
    A report into how well community payback orders are implemented and managed in Inverclyde has been published by the Care Inspectorate. Inspectors looked at how justice social work services in the area were delivering services for individuals who are, or have been, subject to community payback orders.

Update from the Care Inspectorate regarding complaints ...

    https://www.careandlearningalliance.co.uk/update-care-inspectorate-regarding-complaints-procedure/
    The following update comes from the Care Inspectorate and relates to complaints procedures: We have listened to feedback and updated our complaints procedure, effective from 1 November 2017. Here are the main changes we have made: Our definition of complaint has changed to ensure it is about care and support. We have introduced a triage […]

Mapped: the care homes with the most complaints in Scotland

    https://theferret.scot/mapped-care-homes-complaints-scotland/
    May 30, 2017 · The Care Inspectorate has upheld more than 100 complaints against private sector care home provider, HC-One, in the last three years, the Ferret can reveal. 33 homes, out of the 44 operated by the firm in Scotland, have had 108 complaints upheld against them.

Browse All Resources Care Inspectorate Hub

    https://hub.careinspectorate.com/resources/browse-all-resources/
    Browse resources including guidance, research and other publications, as well as bespoke resources relating to Early Learning and Childcare and Self-directed Support. Resource Type. Adult and Health Bulletin. Care Inspectorate Publication. Case Study. Children …

National strategies and frameworks Care Inspectorate Hub

    https://hub.careinspectorate.com/national-policy-and-legislation/national-strategies-and-frameworks/
    The final report of the Secure Care Strategic Board, established in 2017 to create a vision, develop national standards and consider the future commissioning for secure care in Scotland.

Complaints and feedback - Healthcare Improvement Scotland

    http://www.healthcareimprovementscotland.org/about_us/contact_us/complaints.aspx
    Complaints about Healthcare Improvement Scotland. This leaflet tells you about our complaints procedure and how to make a complaint. It includes information about what you can expect from us when we are dealing with your complaint. Making a complaint about Healthcare Improvement Scotland ; We have a two-stage complaints procedure.

Complaints handling procedure - Education Scotland

    https://education.gov.scot/Documents/ComplaintsProcedure.pdf
    This guide tells you about Education Scotland’s complaints handling procedure and what you can do if you have a complaint. It also tells you ... Further information on complaints that Education Scotland cannot investigate and ... You can also contact the Care Inspectorate: Telephone: 0845 600 9527 . …

Child Protection Care Inspectorate Hub

    https://hub.careinspectorate.com/national-policy-and-legislation/policies/child-protection/
    In November 2014 the Scottish Government published a National Action Plan to tackle Child Sexual Exploitation (CSE). The Action Plan was co-produced by the Scottish Government and a national Ministerial Working Group (MWG) on CSE made up of a range of experts, including Police Scotland, Children in Scotland, the Care Inspectorate, Aberlour, Barnardo's and the Crown Office.

National Policy and Legislation Care Inspectorate Hub

    https://hub.careinspectorate.com/national-policy-and-legislation/
    What to expect. Developed and updated by our policy team, this section of the site will help you maintain awareness of national policy developments affecting social care and social work services, as well as relevant legislation and the Health and Social Care Standards.

Complaints about us Care Inspectorate Wales

    https://careinspectorate.wales/contact-us/complaints-about-us
    If you want to make a complaint about a service provided by Care Inspectorate Wales or a member of staff If you want to complain about a service provided by Care Inspectorate Wales or a member of staff please contact us on 0300 7900 126. A member of staff will fill out a complaints form with you. Alternatively you can complete our online form.



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