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https://www.cbp.gov/travel/customer-service/handle-complaints
How CBP Handles Traveler Complaints Online Comment Card Program. The CBP online comment card program allows travelers to express,... CBP INFO Center. The CBP INFO Center is CBP's single point-of-contact for reviewing, responding to,... Telephone/Verbal Complaints. All complaints concerning Customs ...
https://help.cbp.gov/s/complaints
My complaint is related to my experience arriving in or departing from the United States My complaint is related to my experience with a U.S. Customs and Border Protection Officer at an airport, seaport or land border port of entry My complaint is related to my experience with an agent while traveling through an interior U.S. Border Patrol Checkpoint My complaint is related to my experience at ...
https://www.cbp.gov/travel/customer-service
Oct 21, 2019 · Customer Service We care about your experience with us, and we want you to have the opportunity to ask us a question, give us a compliment, or submit a complaint. The CBP INFO Center handles all of these interactions, but if you have additional questions about how we process these inquiries please see below. How CBP Handles Traveler Complaints
https://www.cbp.gov/travel/customer-service/cbp-pledge-to-travelers
Oct 06, 2015 · If you have any questions about CBP procedures, requirements, or policies regarding travelers, or if you have any complaints about treatment you received from CBP officers or about your CBP processing, please write to: CBP INFO Center Office of Public Affairs - MS1345 U.S. Customs and Border Protection 1300 Pennsylvania Avenue, NW Washington ...
https://www.cbp.gov/travel/trusted-traveler-programs/global-entry/contact-us
Nov 04, 2019 · For questions regarding Global Entry or any other U.S. Customs and Border Protection (CBP) program, you can visit the CBP Info Center website or contact the Global Entry Enrollment Center nearest you.For inquiries regarding the denial of a Global Entry application, visit Denial Inquiries.
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https://www.cbp.gov/about/eeo-diversity/complaint-process
The formal complaint must be filed with CBP’s Complaints Management and Investigations Group at the address listed below, within 15 calendar days of receipt of the “Notice of Right to File a Discrimination Complaint (NORTF):" U.S. Customs and Border Protection Privacy and Diversity Office 1300 Pennsylvania Avenue, N.W. Room 3.3D
https://www.cbp.gov/contact
It has more than 500 answers about CBP policies and procedures. If you are unable to find the information you need, the CBP INFO Center is open Monday-Friday between 8:30 a.m. and 4 p.m. Eastern time. You can ask your question via email or by calling 1-877-CBP-5511 (877-227-5511). If you are outside the U.S. you must call 202-325-8000.
https://www.cbp.gov/travel
CBP's Trusted Traveler Programs provide expedited travel for pre-approved, low-risk travelers through dedicated lanes and kiosks. Ready Lanes If you are a traveler coming to the U.S. through a land border Port of Entry and have a Ready Lane-eligible document, get the information you need to benefit from dedicated primary vehicle and pedestrian lanes and experience significantly faster processing.
https://www.cbp.gov/travel/trusted-traveler-programs
Are you a frequent traveler, going to international destinations for pleasure? Or a commercial truck driver hauling goods from Mexico or Canada? Whatever your travel needs, the Department of Homeland Security (DHS) can help move you through the line at the airport or port of entry.These programs provide modified screening for pre-approved members, improve security by being
https://www.cbp.gov/travel/trusted-traveler-programs/global-entry
Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. ... The kiosk issues the traveler a transaction receipt and directs the traveler to baggage claim and the exit.
https://www.dhs.gov/dhs-trip
Aug 27, 2018 · The Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP) is a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experienced during their travel screening at transportation hubs - like airports - or crossing U.S. borders.
https://www.dhs.gov/how-do-i/provide-feedback-dhs
Aug 15, 2019 · CBP Traveler Complaints - File a complaint with CBP. CBP Info Center - Access CBP’s FAQs and submit compliments and complaints. CBP e-Allegations - Report suspected violations of U.S. customs law and related illicit trade activities. Detention
https://trip.dhs.gov/TRIP/DHS_Form_591-Traveler_Inquiry_Form.pdf
Traveler Inquiry Form Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP) ... If the traveler wishes to make a civil rights and civil liberties complaint, he/she may use the ... I was given an information sheet by a CBP Officer. Other (Please explain in Section III: Incident Details) ...
https://ttp.cbp.dhs.gov/dashboard
This is the official U.S. Customs and Border Protection (CBP) website where international travelers can apply for Trusted Traveler Programs (TTP) to expedite admittance into the United States (for pre-approved, low-risk travelers).
https://help.cbp.gov/s/sidebar-top-5-travel?language=en_US
I have submitted my Trusted Traveler application for review. Did CBP receive my application? ... COMPLAINT Submit a. COMPLIMENT Report Illegal. ACTIVITIES Take An ... U.S. Customs & Border Protection.
https://www.flyertalk.com/forum/checkpoints-borders-policy-debate/1684275-complaint-against-cbp-worthwhile-not.html
You can file a complaint, however you will NOT get a response other than "thank you for your complaint". You will not get told of what action, if any has been taken against the CBP personnel. I know this from the process of lodging two complaints in the past about CBP on power trips.
https://help.cbp.gov/s/article/Article-ContactUs?language=en_US
Jan 23, 2020 · For the Trusted Traveler Help Desk, please click the blue button "Email Us Your Question" on the right hand side of this page. We will try to respond to your inquiry within 72 hours. We will try to respond to your inquiry within 72 hours.
https://www.dhs.gov/sites/default/files/publications/DHS%20Complaint%20Avenues%20Guide_April%202015.pdf
As an alternative to filing a complaint to the OIG, complaints involving U.S. Immigration and Customs Enforcement (ICE) or U.S. Customs and Border Protection (CBP) employees can be …
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