Council Complaints Policy

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Complaints policy British Council

    https://www.britishcouncil.org/about-us/how-we-work/policies/complaints
    The British Council is committed to: taking all comments and complaints seriously and investigating them proportionately and appropriately; ensuring that its staff are aware of the complaints policy and are clear about their responsibilities when handling, resolving and reporting on complaints

Complain about your council - GOV.UK

    https://www.gov.uk/complain-about-your-council
    Complain about your council Complain to your council if they have done something wrong, failed to provide a service or not followed correct procedures. ... Policy papers and consultations

Council housing: Complaints - GOV.UK

    https://www.gov.uk/council-housing/complaints
    Follow these steps if you have a problem with your council housing: Complain to your council - they should have a complaints policy that you can follow. Make a complaint to a ‘designated person ...

Model Complaints Procedure – …ask your council

    http://askyourcouncil.uk/understanding-your-council/making-a-complaint/model-complaints-procedure/
    2.1. Councils should handle complaints in full council or nominate councillors who are authorised to deal with complaints but are not involved with the particular case. 2.2. If the complaint is handled by the full council then two nominated councillors should not take part in the proceedings.

Complaints Policy - Auckland Council

    https://www.aucklandcouncil.govt.nz/report-problem/Documents/complaints-policy.pdf
    promoting, managing and maintaining the council complaints policy and procedures providing advice, guidance and constructive challenge on all aspects of complaint handling and resolution being the conduit for business improvements identified as a result of the complaints process. Complaint champions form part of the governance group

Leeds City Council

    https://www.leeds.gov.uk/docs/Compliments%20and%20complaints%20policy.pdf
    Complaints received via members for the council or parliament Complaints received by the Chief Executive Complaints relating to more than one council service Complaints against members of staff Anonymous complaints Dealing with unreasonable complainant’s behaviour Review of the policy Appendix 1 Customer Care Standards

Complaints Birmingham City Council

    https://www.birmingham.gov.uk/info/50191/complaints
    You can report issues directly to a service area via the contact us forms without using our formal complaints procedure. This is often the quickest way to get your issue resolved. If you don't want to report an issue, you can make a formal complaint. ... Birmingham City Council. Close Visited pages.

Making a complaint

    https://www.sheffield.gov.uk/home/your-city-council/complaints
    1.2 Through this Policy, our aim is to provide customers and Council employees with clarity over the way that complaints about Sheffield City Council’s services will be dealt with. 1.3 We also aim to provide clarity over what types of problems raised by customers will and will not be dealt with through the Complaints Policy.

North Lincolnshire Council Complaints, appeals and ...

    https://www.northlincs.gov.uk/community-advice-and-support/complaints/
    North Lincolnshire Council is committed to delivering excellent customer service. We welcome feedback from our customers, as this will help us to improve our services and meet your needs more effectively. Read our Customer Complaints Comments Policy[PDF, 154Kb] to see how we deal with complaints.

Council complaints procedures - Cambridgeshire County Council

    https://www.cambridgeshire.gov.uk/council/contact-us/council-complaints-procedures
    Nov 04, 2019 · Complaints are handled by the school's governing body. All schools publish a complaints procedure and you should follow that process. All schools are independently governed and managed. Cambridgeshire County Council has no statutory powers of intervention in individual school complaints.

Complaints policy and procedure - London Borough of Croydon

    https://www.croydon.gov.uk/democracy/feedback/complaints-procedure/policy
    Life-saving services for domestic abuse victims and their children have been given a £141k...

Complaints Policy - South Cambs District Council

    https://www.scambs.gov.uk/your-council-and-democracy/feedback/complaints-policy/
    This section describes the roles and responsibilities of individuals and teams involved in the Comments, Compliments and Complaints Policy. Members and Officers of the Council. Members and Officers of the Council are required, in the first instance, to forward all complaints and compliments to the Customer Feedback Coordinator.

Surrey County Council - Complaints, comments and compliments

    https://www.surreycc.gov.uk/council-and-democracy/contact-us/complaints-comments-and-compliments
    More about All other council services County councillor complaints If you wish to make a complaint because you believe a County Councillor has breached the Member Code of Conduct.

COMPLAINTS POLICY AND PROCEDURE - Balsall Parish Council

    http://www.balsallparishcouncil.gov.uk/wp-content/uploads/2018/06/COMPLAINTS-POLICY-AND-PROCEDURE.pdf
    The parish council will operate the following process to resolve complaints depending on the number of staff the council has: The Clerk or officer nominated by the Clerk; and then Members of the Staffing Sub-Committee. 5. If the council’s staff cannot resolve the complaint to …

Customer Complaints Policy - British Council

    https://www.britishcouncil.pk/sites/default/files/british_council_complaint_policy.pdf
    Customer Complaints Policy How can I make a comment or complaint to the British Council? We value your opinion We hope to make your experience of dealing with the British Council an excellent one and we welcome your comments, suggestions and details of satisfaction (or

Comments and Complaints Policy British Council

    https://www.britishcouncil.co.ke/comments-and-complaints-policy
    Comments and Complaints Policy We value your opinion The British Council is committed to providing a transparent, high quality and accessible service to everyone we deal with, and we hope to make your experience with us an excellent one.



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