Council Complaints Procedure

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Human Rights Council Complaint Procedure - OHCHR

    https://www.ohchr.org/EN/HRBodies/HRC/ComplaintProcedure/Pages/HRCComplaintProcedureIndex.aspx
    The complaint procedure addresses communications submitted by individuals, groups, or non-governmental organizations that claim to be victims of human rights violations or that have direct, reliable knowledge of such violations. Like the former 1503 procedure, it is confidential, with a view to enhance cooperation with the State concerned.

Model Complaints Procedure – …ask your council

    http://askyourcouncil.uk/understanding-your-council/making-a-complaint/model-complaints-procedure/
    Councils should handle complaints in full council or nominate councillors who are authorised to deal with complaints but are not involved with the particular case. 2.2. If the complaint is handled by the full council then two nominated councillors should not take part in the proceedings.

Understand how your council works: Make a complaint - GOV.UK

    https://www.gov.uk/understand-how-your-council-works/make-a-complaint
    If you feel that a council service hasn’t been properly delivered, you can make an official complaint. Complain to the council service provider. If you’re still not happy, complain to your...

The Complaints Procedure The Complaints Process ...

    https://www.birmingham.gov.uk/info/50172/comments_compliments_and_complaints/1928/the_complaints_process
    The Complaints Procedure The Council encourages any customers who have a problem with a service they receive, due to a failure in the service, to report it. The process we use for responding and...

Council complaints procedures - Cambridgeshire County Council

    https://www.cambridgeshire.gov.uk/council/contact-us/council-complaints-procedures
    Nov 04, 2019 · Cambridgeshire County Council has no statutory powers of intervention in individual school complaints. Every maintained school or academy complaints procedure should explain how the complaint can...

Council Complaints - Service Details

    https://www.iow.gov.uk/Council/OtherServices/Council-Complaints/Making-a-complaint1
    To submit a complaint online against a council service, please click on the ‘Do it online' tab and then complete the submit a complaint form. Alternatively, you can make a complaint by e-mail,...

Complaints / Compliments

    https://www.carmarthenshire.gov.wales/home/council-services/contact-us/complaints-compliments/
    If your complaint covers more than one body (e.g. Housing Association and Council regarding noise nuisance) we will usually work with them to decide who should take a lead in dealing with your concerns. If the complaint is about an organisation working on our behalf you may wish to raise the matter informally with them first.

Complaints policy British Council

    https://www.britishcouncil.org/about-us/how-we-work/policies/complaints
    The British Council is committed to: taking all comments and complaints seriously and investigating them proportionately and appropriately; ensuring that its staff are aware of the complaints policy and are clear about their responsibilities when handling, resolving and reporting on complaints

Complain about your council - GOV.UK

    https://www.gov.uk/complain-about-your-council
    Complain to your council if they have done something wrong, failed to provide a service or not followed correct procedures.

Complaints procedure Fife Council

    https://www.fife.gov.uk/kb/docs/articles/have-your-say2/make-a-complaint/complaints-procedure
    Our complaints procedure has two stages: Stage 1 - frontline resolution We aim to resolve complaints quickly and close to where we provided the service. This could mean an on-the-spot apology and...

Complaints Birmingham City Council

    https://www.birmingham.gov.uk/info/50191/complaints
    Complaints You can report issues directly to a service area via the contact us forms without using our formal complaints procedure. This is often the quickest way to get your issue resolved. If you...

Complaints Procedure : Broxtowe Borough Council

    https://www.broxtowe.gov.uk/about-the-council/consultations-feedback-complaints/make-a-comment-complaint/complaints-procedure/
    Complaints Procedure Stage One - Initial Complaint Make contact with the Director or Head or the relevant department, outlining your complaint using the online complaint form (Opens in a New...

Council complaints - Wigan Council - Residents

    https://www.wigan.gov.uk/Council/Contact-us/Council-Complaints.aspx
    If you have a specific query, comment or suggestion regarding a Wigan Council service, you should contact the service directly. Services will also try to resolve complaints on the spot by talking...

Complaints Procedure - Home - Aberdeenshire Council

    https://www.aberdeenshire.gov.uk/media/14581/complaints-procedure-customer_v6.pdf
    berdeenshire Council - Complaints Procedure 5 Complaints procedure You can make your complaint in person, by phone, by e-mail, via our website or in writing. We have a two-stage complaints...

Complaints procedure - Spelthorne Borough Council

    https://www.spelthorne.gov.uk/article/16561/Complaints-procedure
    disagreement with a Council decision There are some occasions when a complaint is not dealt with under this policy: for example, when there is a separate appeal or review procedure (this may be an...

Feedback and Complaints - Bournemouth, Christchurch and ...

    https://www.bcpcouncil.gov.uk/Contact-Us/comments-and-complaints.aspx
    You can refer your complaint to the Local Government and Social Care Ombudsman who will carry out an independent review. Please note the LGSCO will not normally accept a complaint which has not been considered under the Council’s complaint process first. To make a complaint to the Ombudsman: Go to www.lgo.org.uk; Call 0300 061 0614



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