Health And Social Care Complaints Policy

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POLICY FOR THE MANAGEMENT OF COMPLAINTS

    http://www.hscboard.hscni.net/download/PUBLICATIONS/COMPLAINTS/HSCB-Policy-for-the-management-of-complaints-October-2017.pdf
    1.1 This policy sets out how staff working within the Health and Social Care Board (HSC Board) should deal with complaints raised by service users or former service users. It outlines a consistent procedure on complaints relating to the HSC Board, its actions and …

Complaints procedure - Department of Health and Social ...

    https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
    What complaints we can and can’t deal with We can only handle complaints about the work, staff and levels of service provided by the Department of Health and Social Care (DHSC). We can’t deal with:...

Social care complaints procedure - Citizens Advice

    https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-social-care-services/social-care-complaints-procedure/
    Social care complaints procedure Adult social care is usually very good, but sometimes things can go wrong. Every organisation that provides care, or buys (commissions) care services, must have a clear procedure that you can use to complain about things you’re not happy with.

Complaints - HSCB

    http://www.hscboard.hscni.net/about-us/complaints/
    Complaints about the Health and Social Care Board. If you have a complaint concerning a Family Practitioner Service or about the work of the Board (for example, if you have been personally affected by a commissioning decision of the Board concerning the funding of a particular service or by the lack of a particular service), please contact the HSCB’s Complaint’s Officers for advice and ...

Dignity in care - Complaints

    https://www.scie.org.uk/publications/guides/guide15/complaints/researchandpolicy.asp
    All providers of health and social care are required, as part of their registration requirements with the CQC, to have a complaints procedure. There is a lack of national data for complaints about social care in England. Complaints information can be utilised for quality and service improvement.

[Withdrawn] Complaints procedure - Health and Social Care ...

    https://www.gov.uk/government/organisations/health-and-social-care-information-centre/about/complaints-procedure
    If you want to speak to someone about a complaint, you can call our public enquiries line: 0300 303 5678, selecting option 2. (Lines are open 9am to 5 pm Monday to Friday excluding bank holidays.) If you prefer to put your complaint in writing, you should write to the person who handled your query.

Health and social care complaints Department of Health

    https://www.health-ni.gov.uk/topics/safety-and-quality-standards/health-and-social-care-complaints
    Responsibility for dealing with complaints about health and social care services in Northern Ireland is placed with the provider of the service. The following section provides information for health and social care professionals and the general public on matters relating to health and social care complaints.

Complaints Procedures Department of Health

    https://www.health-ni.gov.uk/articles/complaints-procedures-doh
    Making a complaint about top management in the Northern Ireland Civil Service (NICS) – Department of Finance website. Making a complaint about the Health and Social Care service. Responsibility for dealing with complaints about health and social care services in Northern Ireland is placed with the provider of the service.

NHS England Complaints Policy

    https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
    Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body. A complaint made by an employee about any matter relating to their employment.

Overview Mind, the mental health charity - help for ...

    https://www.mind.org.uk/information-support/legal-rights/complaining-about-health-and-social-care/overview/
    If you want to complain about private health or social care you have received, you won't be able to use the NHS complaints system (unless the NHS commissioned the private service on your behalf and are paying for it). In this case, you will need to find out the specific complaints procedure of your private provider and follow it.

Complaints policy - health.vic

    https://www2.health.vic.gov.au/ageing-and-aged-care/home-and-community-care/hacc-program-for-younger-people/hacc-program-guidelines/hacc-quality-and-service-development/quality/hacc-program-complaints-policy
    The HACC PYP complaints policy provides a framework for developing fair, effective and accessible complaints policies and procedures. Services providers must develop policies and procedures that are consistent with this policy.

Care Policies and Procedures in Health and Social Care CQC

    https://www.wandptraining.co.uk/policies-procedures-health-social-care/
    Policies & Procedures that meet CQC Regulations. W&P’s Policies and Procedures are researched and written to meet all the regulatory, legislative and good practice guidance within the Health and Social Care sector in England.

Dignity in care - Complaints

    https://www.scie.org.uk/publications/guides/guide15/complaints/
    Social care complaints regulations; Care Quality Commission - what the regulator says; Complaints - what the research and policy says; Resources; What others are doing – ideas you could use; Introduction. If you complain that your breakfast is cold, you don't want to go through the complaints procedure - you want a hot lunch. Having a fair ...

Regulation 16: Receiving and acting on complaints Care ...

    https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-16-receiving-acting-complaints
    Our guidance explains how care providers can meet this requirement, which is one of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Its intention is to make sure that people can make a complaint about their care and treatment.

Adult Social Care & Health Complaint Policy and Procedures

    http://old.sthelens.gov.uk/media/109524/asch_complaints_new_procedures_02.03.10.pdf
    The Adult Social Care and Health Department will provide public information relating to its process for dealing with complaints. Complaints Policy and Procedures

Health & Social Care - States of Guernsey

    https://www.gov.gg/hsc
    The Committee for Health & Social Care shall deliver or oversee the delivery of those operational functions which immediately before the 1 st of May, 2016 were delivered by: (a) the Health and Social Services Department, with the exception that the following operational functions will transfer: to theCommittee for Education, Sport and Culture



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