Iinet Ombudsman Complaints

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Complaint Handling Policy iiHelp - iiNet

    https://iihelp.iinet.net.au/Complaints_escalation_process
    However, if you are not satisfied with our handling of your complaint after it has been appropriately escalated within the iiNet Group, you may seek complaint mediation or further assistance from the Telecommunications Industry Ombudsman (telephone 1800 062 058) or the fair trading department in your state or territory.

Contact - iiNet

    https://www.iinet.net.au/contact/
    If you've ever wanted somewhere to pop in and check out the awesome iiNet product range in person, then our flagship iiStore in Subiaco is what you've been looking for.

IINET Complaints - Home Facebook

    https://www.facebook.com/IINET-Complaints-287054551804818/
    IINET Complaints - 502 Hay St, Perth, Western Australia 6000 - Rated 1.4 based on 34 Reviews "iinet does not deliver, and if you have the temerity to...1.4/5(34)

iiNet NBN Review 2019: The Best Improvement on NBN Speeds

    https://www.reviews.org/au/internet/iinet-nbn-review/
    May 14, 2019 · One year after the TPG takeover, the TIO (Telecommunication Industry Ombudsman) reported that iiNet complaints had increased by nearly 50%. There was an overall 22.1% increase in complaints across the telco industry, most around poor NBN connections, to the TIO over that period but iiNet’s fall from grace was notable.3.5/5

Complaint Management Policy - Home nbn

    https://www.nbnco.com.au/content/dam/nbnco/documents/complaint-management-policy.pdf
    nbn will seek to acknowledge written complaints within 2 working days. The impact and urgency of all complaints are assessed to determine who needs to be notified (both internally and externally) and whether a SME is required to resolve the complaint. In accordance with nbn’s Complaints Management KPIs, nbnendeavours to res olve formal complaints

iiNet Complaints - iiNet Group

    https://forums.whirlpool.net.au/archive/2599007
    Mar 07, 2018 · My regular contact and complaints to Iinet go unresolved. I even wrote to the Chairman and the Managing Director. These were immediately forwarded to the General Manager. I am sure this guy is ok, however with a Company with the record of Iinet, who would employ a General Manager named "Con"! ... or contacting the Telecommunications Ombudsman ...

iiNet, TPG consumer complaints skyrocket ZDNet

    https://www.zdnet.com/article/iinet-tpg-consumer-complaints-skyrocket/
    Nov 16, 2016 · iiNet, TPG consumer complaints skyrocket. Complaints about Vodafone and Telstra decreased, while those about Optus and iiNet/TPG rose, according to the Ombudsman's annual report.Author: Corinne Reichert

Not happy with the NBN? You're not alone. Complaints have ...

    https://www.abc.net.au/news/2017-10-18/nbn-complaints-to-tio-surge-in-last-financial-year/9058336
    Oct 18, 2017 · The ombudsman said she had enough powers to deal with complaints, but RMIT Associate Professor Mark Gregory said consumers ended up in a loop where the NBN, the TIO and the service providers did ...

Ask Us a Question - iiNet Toolbox

    https://toolbox3.iinet.net.au/help/askus
    Protecting the privacy of your personal information is important to us. Check out our privacy statement to learn more about how we collect your information, what we use it for, and who we share it with.privacy statement to learn more about how we collect your information, what we use it …

New Complaint TIO

    https://www.tioonline.com.au/consumers/new/
    The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community. We pay our respects to Elders past, present and emerging, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.

Optus, iiNet, M2 skyrocket in TIO complaint numbers ZDNet

    https://www.zdnet.com/article/optus-iinet-m2-skyrocket-in-tio-complaint-numbers/
    Oct 09, 2015 · Optus, iiNet, M2 skyrocket in TIO complaint numbers. Consumer complaints to the Telecommunications Ombudsman about Optus were up by over 30 percent, while iiNet's numbers were up by 26 percent ...Author: Corinne Reichert

Media release - iiNet

    https://www.iinet.net.au/about/mediacentre/releases/20111216-iinet-complaints-continue-to-fall
    Dec 16, 2011 · Media release Good service is good business: iiNet complaints continue to fall. 16 December 2011: iiNet, Australia's second largest DSL broadband provider, warned against customer service complacency as complaints to the Telecommunications Industry Ombudsman are maintained at record levels.. iiNet's Chief Customer Officer, Maryna Fewster, called on Mobile Service Providers to …

NBN complaints are soaring, this Melbourne man went back ...

    https://www.abc.net.au/news/2018-04-17/nbn-complaint-melbourne-man-left-without-internet-six-weeks/9663648
    Apr 17, 2018 · The ombudsman said most complaints were resolved within a month and after the first phone call. Mr Haymes said he wanted the NBN rollout to go at a pace that ensures fewer problems.

iiNet In Decline: Ex-Employees Share Their Stories ...

    https://www.lifehacker.com.au/2016/12/iinet-in-decline-ex-employees-share-their-stories/
    Dec 20, 2016 · iiNet's rewards and bonus programs have also been neutered since the TPG acquisition. According to our source, iiNet base salary in Australia was low but there was a …

iiNet complaints skyrocket after TPG takeover - Telco/ISP ...

    http://www.itnews.com.au/news/iinet-complaints-skyrocket-after-tpg-takeover-441491
    Nov 17, 2016 · Customer complaints about iiNet jumped by nearly 50 percent in the year since the telco was taken over by TPG, according to figures published …Author: Andrew Sadauskas

Critical Information Summary - iiNet

    https://assets.iinet.net.au/website/about/legal/cis/cis-mobile-voice-24.99.iinet.pdf
    iiNet Mobile Voice is a post-paid ‘SIM-only’ mobile phone service that supports 4G technology - you’ll need to bring your own mobile phone handset. A minimum term …

Good service is good business: iiNet complaints continue ...

    https://www.iinet.net.au/about/mediacentre/releases/20111216-iinet-complaints-continue-to-fall.pdf
    Dec 16, 2011 · Good service is good business: iiNet complaints continue to fall 16 December 2011: iiNet, Australia’s second largest DSL broadband provider, warned against customer service complacency as complaints to the Telecommunications Industry Ombudsman are maintained at

Ombudsman reports fewer iiNet, Telstra, TPG complaints ...

    http://www.itnews.com.au/news/ombudsman-reports-fewer-iinet-telstra-tpg-complaints-320984
    Oct 29, 2012 · iiNet, Telstra and TPG saw the biggest year-on-year falls in new customer complaints filed against them, according to statistics released by the Telecommunications Industry Ombudsman.Author: Ry Crozier

iiNet fares best in TIO complaints - ARN

    https://www.arnnet.com.au/article/385259/iinet_fares_best_tio_complaints/
    Perth-based ISP, iiNet, has gone against the tide by becoming the only major carrier to experience a drop in the number of consumer complaints lodged to the Telecommunications Industry Ombudsman ...



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