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https://www.legislation.nsw.gov.au/inforce/1f5648fc-92c4-ea85-f38c-9d8fe1f20f1d/1993-2.pdf
Community Services Division means the Community Services Division of the Ombudsman’s Office established under section 12. community welfare legislation means the following Acts and the instruments in force under those Acts: (a) this Act, (b) the Adoption Act 2000, (c) the Children and Young Persons (Care and Protection) Act 1998,
https://www.legislation.nsw.gov.au/acts/1993-2.pdf
Community Services (Complaints, Appeals and Monitoring) Act 1993 No. 2 The Legislature of New South Wales enacts: PART 1—PRELIMINARY Short title 1. This Act may be cited as the Community Services (Complaints, Appeals and Monitoring) Act 1993. Commencement 2. This Act commences on a day or days to be appointed by
https://www.facs.nsw.gov.au/about/contact/complaints
Post: Reply Paid 63437, Complaints Unit, Locked Bag 4028, Ashfield NSW 2131. Alternatively, you can contact your local Community Services Centre. Funded contract related complaints. Service providers can make contracting complaints to DCJ about DCJ or about the services or management practices of an organisation funded by DCJ.
http://www.hcscc.nt.gov.au/resources/legislation-code/
Legislation & Code Legislation. Health and Community Services Complaints Act. Health and Community Services Complaints Regulations. Code of Health & Community Rights & Responsibilities Introduction to the Code. The code confers a number of rights and responsibilities on all users and providers of health and community services in the Northern ...
https://www.communityservices.act.gov.au/quality-complaints-and-regulation/complaints_and_advocacy
The Quality, Complaints and Regulation Unit is part of the Strategy, Participation and Early Intervention Unit within the Community Services Directorate. The Quality, Complaints and Regulation Unit provides a complaints resolution service relating to complex or persisting complaints, and …
https://www.communityservices.act.gov.au/ocyfs/legislation
The Children & Young People Act 2008 was passed by the ACT Legislative Assembly on 1 July 2008.. The detail of the Act addresses how our community deals with child protection, young offenders, childcare services and the employment of children.. The Act reforms the law about the care, protection and wellbeing of children in the Territory. It aims to address questions such as:
https://www.hadsco.wa.gov.au/providers/resolution.cfm
Complaint resolution and relevant legislation. Complaint resolution can be complex. In busy working environments, experienced in the health, disability and mental health service sectors, complaints management can become second priority, however, it is important to remember why effective complaint management is so vital.
https://dlgc.communities.wa.gov.au/Publications/Pages/Complaints-Management-Policy.aspx
complaints made to this agency about Local Governments and Early Childhood Education and Care. Purpose. The purpose of this policy is to: document the position of the department in relation to complaints management; provide a friendly and flexible avenue for client communication, feedback and complaint handling
https://communitydoor.org.au/documents/quality/policy/5.2-complaints-by-clients-policy-guideline.pdf
Standards for Community Services Standard 5 (Feedback and complaints) GUIDE TO COMPLAINTS BY CLIENTS POLICY TEMPLATE ABOUT THIS POLICY AREA This policy guides how the organisation manages complaints from those who use its services ... where these are covered by program guidelines or legislation. The client also has the right to take a complaint ...
https://training.gov.au/TrainingComponentFiles/CPP07/CPPCMN3004A_R1.pdf
CPPCMN3004A Respond to enquiries and complaints Date this document was generated: 26 May 2012 Approved Page 2 of 11 © Commonwealth of Australia, 2012 Construction ...
https://www.legislation.wa.gov.au/legislation/statutes.nsf/default.html
A new numbering regime for various instruments (principally subsidiary legislation and some related instruments) published in the Gazette was introduced on 1 January 2020. This affects how these instruments are referenced in legislation. For further details, please see the new numbering regime.
https://www.bartleby.com/essay/Assignment-Work-Within-A-Legal-And-Efficical-P3BG3C5SDJ38W
Mar 17, 2015 · 9. Identify Julie’s rights in this situation. 10. Identify the legislation that supports client complaints in this industry. Legislation has the word “Act” in the title. 11. Discuss how you would deal with Julie’s complaint. Task C Answer the following questions: 1.
https://www.legislation.gov.au/
The Federal Register of Legislation (the Legislation Register) is the authorised whole-of-government website for Commonwealth legislation and related documents. It contains the full text and details of the lifecycle of individual laws and the relationships between them.
https://www.communities.qld.gov.au/resources/dcdss/industry-partners/funding-grants/hsqf/standards.pdf
Standard 5 — Feedback, complaints and appeals Standard 6 — Human resources. The standards have been developed to include the core components of quality standards used in disability, child safety, community and community care services and are based on the following principles. Respecting human rights — services are planned and delivered
https://www.communitydoor.org.au/organisational-resources/administration/policies-procedures-and-templates
Valuing Organisational Improvement and Community Excellence (VOICE) is an online resource comprised of management policies, procedures and templates designed to help with the day-to-day running of a community organisation. VOICE was developed as part of the Strengthening Indigenous Non-Government Organisations initiative.
https://www1.health.gov.au/internet/publications/publishing.nsf/Content/mental-pubs-i-nongov-toc~mental-pubs-i-nongov-st1
providing all consumers who enter the service with a copy of the National Standards for Mental Health Services; ensuring that a simple, accessible process is in place to receive and address consumer complaints, including support for the consumer to access an advocate to support them during a …
https://www.communities.qld.gov.au/disability-connect-queensland/our-role-disability
Jun 17, 2019 · The Queensland Government’s traditional role in disability services has changed as a result of the signing of the full scheme National Disability Insurance Scheme (NDIS) bi-lateral agreement.
http://www.disability.wa.gov.au/individuals-families-and-carers/for-individuals-families-and-carers/your-rights/
People with disability and their families and carers have the right to make a complaint about a service provided by the Disability Services Commission or about other service providers (by contacting the relevant organisation's complaints office). Legislation. Commonwealth Disability Discrimination Act (1992)
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