Local Government Ombudsman Complaints Scotland

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We are Scotland's Ombudsman SPSO

    https://www.spso.org.uk/
    We are Scotland's Ombudsman. The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water providers, the Scottish Government and its agencies and departments and most Scottish authorities.

How to Complain - Local Government Ombudsman

    https://www.lgo.org.uk/make-a-complaint
    If you have not had a response within a reasonable time. This should usually be within 12 weeks but may be longer for social care complaints that follow a statutory process. See …

How to complain about a public service SPSO

    https://www.spso.org.uk/how-to-complain-about-public-service
    Most public services in Scotland follow a two-stage complaints procedure. You can find details of the organisation’s complaints procedure on their website, or by contacting them directly. We recommend that you always check with the organisation to find out what their complaints procedure is, because there are some exceptions to the two-stage complaints procedure.

Local Government and Social Care Ombudsman - GOV.UK

    https://www.gov.uk/government/organisations/local-government-ombudsman
    The Local Government and Social Care Ombudsman (LGSCO) looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult ...

Home - Local Government and Social Care Ombudsman

    https://www.lgo.org.uk/
    The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. We are a free service. We investigate complaints in a fair and independent way - we do not take sides.

Complaints and disputes SPPA

    https://pensions.gov.scot/local-government/complaints-and-disputes
    Under Stage 2 of the Internal Disputes Resolution Procedures, Scottish Ministers are asked to reconsider decisions reached by employers under the Local Government Pension Scheme (Scotland) Regulations. For Stage 2 complaints, use the Medical IDRP2 Application for medical appeals and the Non-Medical IDRP2 Application for all other appeals.

Complaining to an ombudsman - Citizens Advice

    https://www.citizensadvice.org.uk/consumer/get-more-help/how-to-use-an-ombudsman-in-england/
    Sep 25, 2019 · the Local Government and Social Care Ombudsman investigates complaints about local councils, care homes and some other organisations providing local public services; the Housing Ombudsman can help if you're a tenant or leaseholder and you have a dispute with your landlord if they are a social landlord or a voluntary member of their scheme

Complain to an ombudsman or commissioner in Scotland ...

    https://www.citizensadvice.org.uk/scotland/law-and-courts/civil-rights/complaints1/how-to-use-an-ombudsman-or-commissioner-in-scotland-s/
    the Commissioner for Ethical Standards in Public Life in Scotland investigates complaints about the conduct of councillors, members of devolved public bodies and Members of the Scottish Parliament (MSPs) the Parliamentary and Health Service Ombudsman investigates complaints about UK Government departments and the NHS in England

The Ombudsman & Local Authorities Information Leaflets ...

    https://www.ombudsman.ie/publications/information-leaflets/the-ombudsman-and-local-a/
    The Ombudsman can examine complaints made by local authority tenants where the local authority: has refused to grant a housing transfer; has calculated rent incorrectly; has delayed in carrying out repairs to a local authority dwelling or; has not dealt correctly or fairly with an …

Scottish Public Services Ombudsman - Wikipedia

    https://en.wikipedia.org/wiki/Scottish_Public_Services_Ombudsman
    The Scottish Public Services Ombudsman (SPSO) is the organisation that handles complaints about public services in Scotland.The Ombudsman service is independent of government and with a duty to act impartially.. The SPSO is responsible for looking at complaints made by individual members of the Scottish public about most organisations providing public services in Scotland including councils ...

spso Scottish Public Services Ombudsman Watch - How to ...

    http://www.scottishombudsmanwatch.org/12planning.html
    Campaigning for a more accountable Scottish Public Services Ombudsman spso. ... spso Scottish Public Services Ombudsman Watch - Planning complaints Campaigning for a more accountable & effective Scottish Public Services Ombudsman. This page on the web site has been developed to give people options on how to tackle Local

When to take a complaint to the ombudsman

    https://www.which.co.uk/consumer-rights/advice/when-to-take-a-complaint-to-the-ombudsman
    The main public or government ombudsman schemes are: The Parliamentary Ombudsman - for complaints about government departments and public bodies in England; The NHS Ombudsman - for complaints about the NHS (part of the Parliamentary Ombudsman) The Local Government Ombudsman - for complaints about local councils and some other local organisations

Housing Ombudsman - GOV.UK

    https://www.gov.uk/government/organisations/housing-ombudsman
    Housing Ombudsman The service is free, independent and impartial. HOS is an executive non-departmental public body, sponsored by the Ministry of Housing, Communities & Local Government .

Ombudsman - Wikipedia

    https://en.wikipedia.org/wiki/Ombudswoman
    The Local Government Ombudsman (formally the Commission for Local Government Administration – there are two Commissioners) for England and Wales was created in 1973, and a similar office for Scotland in 1974; since then, a variety of other public and private sector-specific ombudsmen have been created, along with the Northern Ireland Ombudsman.

Complaints - Your authority on UK local government

    https://www.localgov.co.uk/Complaints
    Ombudsman welcomes move to streamline complaints. 31/05/2019. The Local Government and Social Care Ombudsman has welcomed a decision by the trade body representing bailiffs to give up dealing with complaints from members of the public.

The Local Government Ombudsman

    https://researchbriefings.files.parliament.uk/documents/SN04117/SN04117.pdf
    The 1974 Act explicitly allowed the Local Government Ombudsman a good deal of discretion in deciding whether a matter should be investigated and how. Amendments made by the . Local Government and Public Involvement in Health Act 2007 confirmed that position in respect of cases coming before the Ombudsman from 1 April 2008. New section 24A states:

Local councils - ombudsman.org.uk

    https://www.ombudsman.org.uk/making-complaint/if-we-cant-help/local-councils
    Unfortunately we cannot look at complaints about local councils. England. You should contact the Local Government and Social Care Ombudsman (LGSCO) who will be able to tell you how best to take forward your complaint about council matters such as housing, planning, education and social care. Scotland. The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about ...

Time to streamline Britain's complaints system Adam ...

    https://www.theguardian.com/society/2013/nov/26/time-streamline-britains-complaints-legal-ombudsman
    Nov 26, 2013 · Time to streamline Britain's complaints system ... the local government ombudsman, the housing ombudsman, or the legal ombudsman had jurisdiction …

Scottish Public Services Ombudsman (SPSO) - Parliamentary ...

    https://www.parliament.scot/parliamentarybusiness/CurrentCommittees/69751.aspx
    On 1 October 2014 the Committee wrote to the Scottish Public Services Ombudsman ('SPSO') to invite them to appear before the Local Government and Regeneration Committee on 7 January 2015. In the letter the Committee outlined its approach to the scrutiny of the 2013/14 SPSO Annual Report.



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