Northern Rail Complaints Procedures

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Complaints handling procedures Office of Rail and Road

    https://orr.gov.uk/rail/licensing/licensing-the-railway/complaints-handling-procedures
    This webpage provides information on complaints handling procedures and is aimed at train and station operators. Information specifically for passengers on making a complaint is also available.. Proposals to introduce an Alternative Dispute Resolution (ADR) scheme in the rail sector will require changes to rail companies' Complaints Handling Procedures (CHPs).

Complaints handling procedure Southern

    https://www.southernrailway.com/help-and-support/contact-us/complaints-handling-procedure
    Download our complaints handling procedure (pdf) If you’re unhappy with our response. Please give us the opportunity to try to resolve your complaint. If you’re unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve on going complaints between us and our passengers.

Northern Rail Complaints

    https://www.complaintsdepartment.co.uk/northern-rail/
    Northern Rail complaints contacts. Visit Customer Services. Call Customer Services on 0333 222 0125. Tweet Northern Rail Comments. Use this comments section to discuss problems you have had with Northern Rail, or how they have handled your complaints. Initial complaints should be directed to Northern Rail directly. You can find contact details ...

Disabled People's Protection Policy At Northern - Northern

    https://www.northernrailway.co.uk/corporate/disabled-people-s-protection-policy
    Disabled people's protection policy at Northern, connecting tens of thousands of people each day and calling at over 500 stations in the North of England. ... We are working with rail industry colleagues and our customers to improve accessibility to our stations and trains.

Complaints handling procedure Thameslink

    https://www.thameslinkrailway.com/help-and-support/contact-us/complaints-handling-procedure
    Download our complaints handling procedure (pdf) If you’re unhappy with our response. Please give us the opportunity to try to resolve your complaint. If you’re unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve on going complaints between us and our passengers.

How to make a complaint

    https://d2cf7kiw5xizhy.cloudfront.net/images/policy/2016-09/Northern_How_To_Make_A_Complaint_Booklet.pdf
    This complaints handling procedure is available on our website (www. northernrailway.co.uk), at staffed stations that we operate and at stations that we serve. You can also contact our Customer Experience Centre and ask us to send you a copy. All UK passenger rail …

Regulated California Railroads

    https://www.cpuc.ca.gov/General.aspx?id=973
    Commuter Rail . Altamont Commuter Express (ACEX) Amtrak (ATK) Caltrain (PCJX) Metrolink (SCAX) North County Transit District Coaster (NCTD) California High-Speed Rail. California HSR Authority CPUC regulates all railroads in California. The above list does not limit the jurisdiction of CPUC regulation.

National Rail Enquiries - Comment or Complaints About a ...

    https://www.nationalrail.co.uk/contact/feedback/77662.aspx
    Rail Ombudsman. If you are not happy with the response from the Train Company or station operator, you can to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve ongoing complaints between rail service providers and their customers. It’s free to use their services, and they are independent of the rail industry.

Privacy Policy ­ Northern - Northern

    https://www.northernrailway.co.uk/legal/privacy-policy
    All information you provide to us is stored on secure servers. Northern are part of the Arriva plc Group, which trains its employees regarding our data privacy policies and procedures and permit authorised employees to access personal data on a need to know basis, as required for their role. We also take steps to ensure that any service ...

Head of Customer Experience Northern Railway Marcus ...

    https://orr.gov.uk/__data/assets/pdf_file/0014/40712/orr-letter-from-northern-rail-in-regards-to-chp-27-11-2018.pdf
    Northern Railway ; Head of Consumer policy ... (95% of complaints responded to within 20 working days) within 3 rail periods. At the ... Letter from Northern Rail in regards to complaints handling procedures - 26 November 2018 Author: Northern Created Date: 20190320154944Z ...

National Rail Enquiries - Got a question?

    https://www.nationalrail.co.uk/contact/feedback/48304.aspx
    National Rail Enquiries 03457 48 49 50 24 hours. except 25 December. National Rail Enquiries. From overseas +44(0)20 7278 5240. International rates apply. 24 hours. except 25 December. National Rail Enquiries Welsh language. 0345 60 40 500: 07:00 – 20:00 every day except 25 December. National Rail Enquiries Textphone. 0345 60 50 600 ...

northern rail - Driver Review 273022 ComplaintsBoard.com

    https://www.complaintsboard.com/northern-rail-driver-c273022
    last night on the 29/10 /09 i just missed my usual bus when i realised the 21 was due and it was late by 9 mins. But when i saw the 21 i raised my hand twice to tell the driver i wanted that bus. the driver could not have missed me as i was wearing a new high-visibility bomber jacket (orange 5 timesAuthor: Philip Hutchinson

Customer Promise

    https://d2cf7kiw5xizhy.cloudfront.net/images/policy/2018-12/Northern-Customer-Promise.pdf
    Welcome to the Northern network, run by Arriva Rail North. At Northern we are passionate about making sure your journey with us is as good as it can be. Our Customer Promise sets out our commitment to you, our passenger, for the services we provide. We review our Customer Promise every year in consultation with Transport Focus, the independent

Burlington Northern Santa Fe [BNSF ... - Complaints Board

    https://www.complaintsboard.com/burlington-northern-santa-fe-bnsf-b111899
    Burlington Northern Santa Fe [BNSF] complaints and reviews. Contact information. Phone number: +1 888 428 2673. Submit your complaint or review on Burlington Northern Santa Fe [BNSF].1.1/5(36)

Contact Us Northern Tool + Equipment

    https://www.northerntool.com/shop/tools/contact_contact-index
    Real Estate & Future Store Locations. If you have information or would like to find out more about future Northern Tool + Equipment Co. retail stores, please contact:

BNSF - Burlington Northern Santa Fe Railway

    http://www.bnsf.com/
    Jan 31, 2019 · Rail Development. Are you developing a new facility or looking to expand? You can rely on BNSF’s team of experts to help educate you on the benefits of incorporating our rail network into your supply chain. BNSF’s Economic Development team can help guide you through the process of expanding, developing or selecting a site.

Merseyrail Complaints Handling Procedure

    https://www.merseyrail.org/media/488248/merseyrail-chp-march-2016-final.pdf
    Northern and Wirral lines of Merseyside's electrified network on behalf of Merseytravel. The Merseyrail "Complaints Handling Procedure" is approved by the Office of Rail and Road (ORR) in accordance with the Complaints Handling Procedure Condition of the Merseyrail Passenger and Station Licenses. In accordance with the License

NICTD - South Shore Line

    https://www.mysouthshoreline.com/about/nictd
    The South Shore Line is a commuter rail line operated by the Northern Indiana Commuter Transportation District (NICTD) between Millennium Station in downtown Chicago and the South Bend International Airport in South Bend, Indiana. Current projects: West Lake …

Buffalo & Pittsburgh Railroad

    https://www.gwrr.com/railroads/north_america/buffalo_pittsburgh_railroad
    Our team can serve as a resource for developing new rail-served properties, expanding current rail infrastructure or pinpointing rail access with the best transload location – all while focused on shortening your time to market. ... Procedures and Application. Utility Occupancies - Wirelines ... Buffalo & Pittsburgh Railroad, Inc. (724) 287 ...



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