We collected information about Optus Complaint for you. There are links where you can find everything you need to know about Optus Complaint.
http://www.optus.com.au/opfiles/Aboutoptus/Legal/SharedStaticFiles/SharedDocuments/complaint_handling_policy.pdf
Feedback & Complaints - Optus
https://www.complaintboard.com/optus-complaints-l15573.html
Hey just a quick complaint about optus and its new promo Always win and enter . I just recharged and got sent my promotional code then got delayed to use it by 7 hrs then got told it had been used i spend alot on recharging and apparently im in the gold draw but how ever i win nothing but silver prizes which are txt credit inwhich i cant even ...
https://yescrowd.optus.com.au/t5/Broadband-Telephony/Complaints-Line/td-p/451554
The official complaints method is by snail mail however they do have an online form that may expedite the process. https://www.optus.com.au/shop/support/answer/complaints-compliments?requestType=NormalRequest&id=140...
https://yescrowd.optus.com.au/t5/NBN/Optus-complaints-email-address/td-p/348978
Optus don't have a specific complaints email. Just the general optus contact email. If you want to properly raise a complaint then you should write. This raises a case number (that can be tracked) and Optus have 10 days usually to try fix it.
https://www.optus.com.au/portal/site/aboutoptus/menuitem.8ec78f21a99f2c66d0b61a108c8ac7a0/?vgnextoid=200c2feef3162010VgnVCM100000c8a87c0aRCRD&vgnextfmt=default
Mobile Feedback, Compliments or Complaints. At Optus we believe your feedback is important. Please send us your feedback and we'll listen. If you are a current Optus Mobile customer please complete Sections 1 and 2 of this form.
https://yescrowd.optus.com.au/t5/Broadband-Telephony/Email-Complaint/td-p/213506
Optus is literally the worst service company. I've never experienced poorer service. They actually don't have an email for complaints - most likely because it'll reach it's storage limit within a day.
https://www.optus.com.au/content/dam/optus/documents/about-us/sustainability/complaint_handling_policy.pdf
At Optus, our aim is to lead Australia in delivering outstanding customer experiences. We do this by providing quick and effective resolutions of your concerns and difficulties. You have a right to make a complaint if you are dissatisfied with our services or how we’ve handled your enquiry.
https://www.optus.com.au/support/answer
Get your support answers here. Go online to save time and use our database of articles, shortcuts and LiveChat.
https://forums.whirlpool.net.au/archive/2616240
Mar 18, 2017 · I have had complaints previously with Optus. I found it easier to get help from their Facebook team. I also recommend getting any deals in writing, either emailed to yourself, or via SMS. I am assuming here that you have the appropriate authority to discuss account issues with Optus.
https://forums.whirlpool.net.au/archive/945419
May 11, 2008 · The Optus complaint handling policy has been designed with the customer in mind while still meeting the requirements of the relevant Industry Code/s (ACIF Complaint Handling Code). Optus aims to resolve complaints at first point of contact.
https://www.prepaidservices.com.au/complaints-policy
Providing customers with easy access and a point of contact to lodge a complaint is a fundamental element of our overall complaint policy. Each person you deal with at PPS Customer Service will identify himself or herself by his or her first name so you know with whom you are speaking.
We are able to handle complaints about telephone and internet services. We have the authority to decide the resolution of a complaint (the telecommunications company is legally obliged to implement) up to $50,000, and make recommendations up to $100,000.
https://www.facebook.com/optus
Optus. 432,400 likes · 3,927 talking about this · 3,073 were here. Yes to having a chinwag. You’ll find us online 24/7 to give you a hand.Followers: 425K
https://au.trustpilot.com/review/optus.com.au
I would give optus zero out of five, but there's no rating for that. Made the mistake of using optus for NBN and home phone, up until the point where I couldn't take any more of them and switched to Aussie Broadband. NBN and phone would drop out completely on many occasions, for no reason.
https://www.abc.net.au/news/2018-10-17/telco-giants-fuel-consumer-complaints-to-ombudsman-tio/10376862
Oct 17, 2018 · Optus had a 35 per cent increase in complaints compared with the previous year, while Telstra topped the list of the most complained about telco — which reflects the company's market share. And while the NBN has featured prominently in previous TIO reports, the latest figures revealed fewer complaints about the internet service.
https://www.contactdirectory.com.au/optus-contact-customer-service-number/
Optus. Contact Optus customer service by using the telephone number below. It is the second largest telecommunications provider in Australia, after Telstra. It operates wholesale and retail services both directly to the public (through its Yes Optus brand) and to other companies. Optus is a wholly owned subsidiary of Singaporean company SingTel.
https://www.zdnet.com/article/telstra-and-optus-complaints-jump-comms-alliance/
Apr 18, 2019 · Telstra, Optus, and Vodafone Australia all clocked in with higher complaints ratios -- with Optus' rise being the highest, from 6.9 to 9 complaints per …Author: Corinne Reichert
Searching for Optus Complaint information?
To find needed information please click on the links to visit sites with more detailed data.
