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https://www.optus.com.au/shop/mobile/extras/insurance
The issuer of Optus Device Protect is Optus Insurance Services Pty Ltd for which Optus Mobile Pty Ltd is acting as an authorised representative. You are obtaining insurance for the insured device for $14 per month (if you have a Standard Device) or $19 per month (if …
https://www.optus.com.au/
Shop the latest mobile phones & tablets. Find awesome value broadband internet, home phone & TV entertainment packages at Optus. Learn more.
https://smb.optus.com.au/opfiles/Shop/Consumer/Assets/PDFs/Mobile-Insurance-PDS.pdf
Optus Mobile Insurance is Optus Insurance Services Pty Limited ABN 12 005 711 928 AFSL 247379 (Insurer). Contact the Insurer by writing to: Optus Insurance Services Pty Limited PO Box 53 Collins Street West Melbourne VIC 8007 Conditions and exclusions apply to the cover provided. These are set out in the Cover Conditions on page 7-10.
https://smb.optus.com.au/opfiles/Shop/Consumer/Assets/PDFs/Optus-Device-Insurance.pdf
complaints against Optus in relation to these services are dealt with. The PDS for the Optus Device Insurance cover follows this FSG and sets out the significant benefits, features and characteristics of the cover and will assist you to compare and make an informed decision about the product. Optus has been appointed as an authorised representative
https://yescrowd.optus.com.au/t5/Mobile/Insurance/td-p/552487
The Disputes Officer, Optus CRG Insurance disputes, Level 4, 108 North Terrace, Adelaide SA 5000. If this Internal Disputes process does not resolve your dispute to your satisfaction, you can raise the matter directly with the Australian Financial Complaints Authority, or AFCA.
https://au.trustpilot.com/review/optus.com.au
Have a mobile plan that covers me for call and data and up to 2 Gb data when overseas for $105 per month. Have a mobile plan that covers me for up to 2Gb data whilst overseas. Was in USA and monitoring my use using the Optus app. My last day overseas my app indicated that I had used 85% of my allowance when in fact I had reached my limit.
https://www.contactdirectory.com.au/optus-contact-customer-service-number/
Contacting Optus. To contact the company directly, you can call their toll free customer support line on 133 937. This number is intended to handle all services, ranging from complaints, general enquires, billing and so on. A direct customer service hotline can be reached at 1300 300 937.
http://www.abc.net.au/news/2016-07-12/optus-to-refund-millions-for-problem-phone-insurance/7622294
Jul 12, 2016 · Optus agrees to refund a total of more than $2 million to thousands of mobile phone customers after overcharging them for insurance.
https://theaimn.com/customer-service-dead-least-optus/
Jan 30, 2017 · The Optus mobile service clearly wasn’t working very well either that day. In one message he left a “direct” number for me, but in the confusion with so many messages, I deleted the wrong one – the one with the number. So I waited hoping he would try again perhaps on Friday (Thursday was Australia Day). No further contact.
https://optus.com/shop/mobile/prepaid/recharge-options/top-ups?albert_agid=57104039666&gclsrc=aw.ds&loc_physical_ms=9070972&albert_targetid=aud-415466114320%25253Akwd-297388374711&device_model=&feeditemid=44054863948&albert_creativeid=286650623174&albert_category=&product_partition_id=&merchant_id=&product_country=&placement=&product_id=&device=m&product_channel=&loc_interest_ms=&product_language=&store_code=&albert_keyword=optus&network=g
^ Fast Credit does not apply to New Turbo Cap Plus and Super Cap by Optus. Terms and Conditions. $10 TOP UP: Rev Up Data: Includes up to 1GB of data to access Optus Zoo and browse the Internet from your mobile. Expires after 30 days. Excludes calls, messages, third party content and applications.
https://www.which.co.uk/consumer-rights/advice/how-to-complain-to-the-ombudsman-about-a-mobile-phone-provider
If the mobile company fails to respond to this final letter within a reasonable period of time (say, 14 days), you can take your complaint to the ombudsman. 3 Find the correct ombudsman. There are two ombudsman services that deal with mobile phone complaints - Cisas and Ombudsman Services: Communications.
https://www.smh.com.au/business/phone-and-internet-complaints-falling-at-most-providers-20151113-gky2o7.html
Nov 13, 2015 · Phone and internet complaints are generally falling but Optus and Amaysim are exceptions. The average number of complaints per 10,000 …Author: David Ramli
https://www.canstarblue.com.au/internet/acma-complaints-report/
Optus not included. The ACMA’s research reflects much of the TIO’s own recently-published annual report, which covered complaints that were escalated to the Ombudsman in the same 2018-2019 financial year. Telco complaints are dropping, but there’s still issues to resolve; of particular interest to the ACMA is the high rate of voice-only NBN complaints.Author: Tara Donnelly
https://www.finder.com.au/telstra-vs-optus-vs-vodafone
What you need to know. All Australian mobile plans operate on either the Telstra, Optus or Vodafone networks. Telstra's network has the greatest coverage, but it's also typically the most expensive.
https://www.productreview.com.au/listings/yes-optus-mobile?page=2
Optus Mobile (Mobile Phone Service Provider): 1.4 out of 5 stars from 2633 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au.1.4/5(2.6K)
http://customernumber.com.au/optus/
Optus & Mobile telephony. In mobile telephony, Optus has mobile network equipment provided by some of the most important communications companies such as Nortel, Nokia and Huawei, and also its antennas are sourced from organisations like Andrews or RFS. In addition, Optus network operates in a large bandwidth frequencies all over the Australian ...
We are able to handle complaints about telephone and internet services. We have the authority to decide the resolution of a complaint (the telecommunications company is legally obliged to implement) up to $50,000, and make recommendations up to $100,000.
https://forums.whirlpool.net.au/archive/2076039
Apr 18, 2013 · Optus do have 2 plans and if you've been put on the wrong insurance plan then they should allow you to pay the difference in insurance and make the claim (still need to pay excess fee on top of the difference) or you can put through a complaint and request for a full refund for the premiums you paid since it was the wrong one and does not cover ...
https://secure-optus.com.au/oor/launch?msn-check-done=true
Recharge through Internet Banking is a new, easy and secure way to buy Optus Prepaid recharges online. It lets you access your bank account directly from …
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