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10 rows · Formal Complaint Form A formal complaint against a utility company may result in a hearing before a PUC administrative law judge. The formal complaint process is different from the informal because it involves a legal proceeding.
December 2014 6 9. Verification and Signature You must sign your complaint.Individuals filing a Formal Complaint must print or type their name on the line provided in the verification paragraph below and must sign and date this form in ink.If you do not sign the Formal Complaint, the PUC will not accept it.
Whether or not your Formal Complaint is filed in paper form or electronically, Formal Complaints filed with the CPUC become a public record and may be posted on the CPUC’s website. Therefore, any information you provide in the Formal Complaint, including, but not limited to, your name, address, city, state, zip code, telephone number, e-mail ...
Feb 23, 2020 · Complaint Information. The Complaint Form information is essential for us to investigate your complaint. Please fill out all the required fields and provide us with as much detail as possible.
The PUC will send both you and your company a letter with the investigator's resolution. File a Formal Complaint. If you are a customer of an electric, telecommunications, or water service provider who filed an informal complaint with the Public Utility Commission (PUC) and you are not satisfied with the resolution, you may file a formal complaint.
Formal Complaints. You can file a formal complaint against a CPUC regulated entity, if you find that the informal complaint process cannot help with your utility issue or you find that you disagree with the decision reached at the end of the informal complaint process. …
File a Complaint. Welcome to the California Public Utilities Commission Consumer Affairs Branch Website. Using this page,you can file a complaint against the company that provides your telephone, energy (electric or gas), or water service.
If you choose to file a formal complaint, the PUCO will open an administrative law case which involves proceedings similar to those held in a court of law. To request a formal complaint form, call the PUCO at (800) 686-7826. Ask a question. Do you have a question about the PUCO or your utility services?
Before contacting the PUCO, it is recommended to first try to resolve the issue with the utility directly by calling their customer service line. If the problem or complaint persists, call the PUCO at (800) 686-PUCO (7826) or provide your comments, questions, or complaint in the …
Sometimes the information we gather while investigating a complaint is useful in a PUC formal case or in a legal action by the PA Attorney General's Office. Do we have your permission to use information we gather during this investigation in a formal or legal action? Yes No Mail this Informal Complaint Form to: Pennsylvania Public Utility ...
Informal Complaints After trying to resolve an issue directly with a public utility, you may wish to file an informal complaint with the PUC. Formal Complaints If your informal complaint is not resolved to your satisfaction and you wish to file a formal complaint, your pleading must be filed in accordance with the formal complaint […]
File a Complaint Consumers should always first contact the utility or company to give them to an opportunity to resolve the issue before filing a complaint with the PUC. For some types of informal and formal complaints involving billing, service or termination, consumers are required by …
Click the link to download the Informal Complaint Form in PDF format. You may choose to: – Compete the fillable form on your computer and print the form; or – Print a blank form and complete by hand. Deliver or mail competed form to the PUC Oahu office. State of Hawaii Public Utilities Commission 465 South King Street, Room 103 Honolulu ...
File a complaint The Public Utilities Commission's Consumer Affairs Office (CAO) helps resolve disputes between customers and utility companies. You can call the Consumer Affairs Office at 651.296.0406 or 800.657.3782 or email at [email protected]
Before Filing Your Complaint with the Department of Public Service: ... Please do not use the online complaint form if you received a final disconnection notice from your utility that your electric or gas service will be shut off within 72 hours. Call the Department of Public Service Emergency Hotline at 800-342-3355 on weekdays from 7:30 AM to ...
Filing Formal Complaints. The formal complaint process is different from the PUC informal complaint, where a BCS investigator works to facilitate discussion between the parties in order to resolve the complaint, because it involves a legal proceeding before a Commission administrative law judge.This means that you and the utility must present facts on issues raised in your complaint to a PUC ...
If you are unable to resolve your complaint with a regulated public utility after speaking with the utility and the Consumer Services Division of the Public Staff, you may file a formal complaint with the North Carolina Utilities Commission.. Residential customers may file formal complaints without an attorney if …
TN Public Utility Commission Chairman Robin Morrison 502 Deaderick Street 4th Floor Nashville, TN 37243 (800) 342-8359 615-741-2904 [email protected] Executive Director Earl Taylor
How to File a Complaint. The Office of Public Utility Counsel (OPUC) represents residential and small commercial electric, telephone and water consumers in utility matters that come before the Public Utility Commission (PUC), the Electric Reliability Council of Texas (ERCOT), the Federal Energy Regulatory Commission (FERC), the Federal Communications Commission (FCC) and in state and federal ...
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