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https://www.gov.scot/about/contact-information/make-a-complaint/
writing to Scottish Government, Complaints, 1E.10, St Andrew's House, Edinburgh, EH1 3DG; We aim to resolve your complaint informally within five working days. If we can't resolve the issue, you can take your complaint to stage two of the complaints procedure. 2. If you are not satisfied: investigation
https://www.gov.scot/publications/handling-of-harassment-complaints-involving-current-or-former-ministers/
Aug 23, 2018 · Formal complaints against current Scottish Government Ministers. 3. The Scottish Ministerial Code sets out the general principle that Scottish Ministers are expected to behave in a way that upholds the highest standards of propriety, including in their interactions with Civil Servants. Ministers are personally responsible for deciding how to ...
https://www.spso.org.uk/how-to-complain-about-public-service
We look at complaints after you have gone through the Scottish Government complaints procedure to try to sort things out first. If you have already complained to them and are still not happy, you can ask us if we can look at your complaint.
https://www.parliament.scot/parliamentarybusiness/CurrentCommittees/111052.aspx
To consider and report on the actions of the First Minister, Scottish Government officials and special advisers in dealing with complaints about Alex Salmond, former First Minister, considered under the Scottish Government’s “Handling of harassment complaints involving current or former ministers” procedure and actions in relation to the Scottish Ministerial Code.
https://pensions.gov.scot/complaints-handling-procedure
How SPPA handles complaints Our complaints handling procedure reflects the Scottish Government’s commitment to serving the public. It tries to resolve issues at the point of service delivery and attempts to investigate complaints thoroughly, impartially and fairly.
https://education.gov.scot/Documents/ComplaintsProcedure.pdf
Scottish Government. If you have a complaint about a policy set by Scottish ... find that complaints made quickly, and directly can be more easily resolved. ... Complaints handling procedure 6 Scottish Independent Advocacy Alliance . Telephone 0131 260 5380 .
https://www.sehd.scot.nhs.uk/dl/DL(2016)19.pdf
The Scottish Government Directorate for Healthcare Quality and Improvement, Dear Colleague THE NHS SCOTLAND MODEL COMPLAINTS HANDLING PROCEDURE 1. The Scottish Government and NHS Scotland are jointly committed to developing a culture of openness and transparency in NHS Scotland, that values all forms of feedback, including complaints,
https://education.gov.scot/education-scotland/who-we-are/policies-and-information/complaints-handling-procedure/
Education Scotland is a Scottish Government executive agency responsible for supporting quality and improvement in Scottish education. ... Scottish Learning Festival ... The Education Scotland complaints handling procedure (attached below) covers concerns and formal complaints about our work and the work of …
https://www.historicenvironment.scot/media/2964/complaints-handling-procedure.pdf
The Scottish Government, Scottish Parliament and Associated Public Authorities in Scotland Model CHP ... the customer to submit their complaint and allow us to deal with it through the complaints handling procedure. This will ensure that the customer is updated on the action taken and gets a response to their complaint. If, however, the ...
http://www.parliament.scot/abouttheparliament/74861.aspx
Guide to making complaints about Members of the Scottish Parliament (MSPs) Different types of complaint are dealt with by different offices within the Parliament. The information below tells you where to direct different types of complaint. ... Scottish Government Ministers.
https://www.theguardian.com/politics/2018/aug/24/alex-salmond-takes-holyrood-to-court-over-sexual-misconduct-claims
Aug 24, 2018 · Former first minister is subject of complaints from two Scottish government staff ... “Mr Salmond was notified of the complaints in March and the details of the procedure under which the ...
http://www.appointed-for-scotland.org/Complaints/
The Public Appointments Team will then send on all correspondence to the Scottish Government complaints team. An investigating officer will be appointed to investigate and respond to you on the matters you have raised. The investigating officer will have played no part in the appointment process. The Scottish Government complaints team will:
https://civilserviceworld.com/articles/news/unions-back-scottish-government-complaints-procedure-after-salmond-verdict
Jan 11, 2019 · Evans today met representatives from the FDA, PCS and Prospect unions, as well as the Council of Scottish Government Unions, to discuss the outcome of the case. The Scottish Government has had an independent policy for dealing with complaints against ministers since 2010. In 2017 it was updated to include former ministers.
https://www2.gov.scot/Topics/marine/Fish-Shellfish/FHI/charter/complaints
Jan 16, 2019 · 5. Complaints and Appeals Procedure Complaints Procedure. We aim to resolve complaints or appeals about our service quickly, and, whenever possible, in a simple and straightforward way. If you have a complaint about our service, our staff or an appeal about the result of an inspection, the Scottish Government will work with you to resolve the ...
https://pensions.gov.scot/nhs/your-membership/complaints-and-disputes
Complaints. Our complaints handling procedure reflects the Scottish Government's commitment to resolving issues at the point of service delivery, and where necessary, conducting thorough, impartial and fair investigations of any complaints.. The procedure standardises the approach across government departments and complies with the Scottish Public Services Ombudsman's guidance on complaint ...
https://www.transport.gov.scot/media/35787/transport-scotland-complaint-handling-procedures.pdf
COMPLAINT HANDLING PROCEDURES MARCH 2014. 1 PREFACE As an Executive Agency of the Scottish Government it is important to Transport Scotland that complaints about service are dealt with by the right person at the right time. Where something has not gone well or you are dissatisfied with our work, ... Complaints procedure . Transport Scotland ...
https://www.bbc.co.uk/news/uk-scotland-scotland-politics-45322936
Aug 27, 2018 · No Salmond complaints before January, says government. ... Mr Salmond has criticised the Scottish government's complaints procedure and is challenging its procedures in court.
https://www.civilserviceworld.com/articles/news/civil-service-unions-back-scottish-government-perm-sec’s-handling-salmond-allegations
As part of that review, a new procedure on handling harassment complaints involving current or former ministers was introduced. “Following the conclusion of an internal investigation I can confirm that the Scottish Government received two complaints in January in relation to Alex Salmond.
https://www.gov.uk/government/organisations/home-office/about/complaints-procedure
Complaints procedure ... You can also telephone the government switchboard on 020 7035 4848. The switchboard handles calls for many departments and will try to put you through to the appropriate ...
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