Scottish Government Nhs Complaints

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Comments and complaints - Contact us - NHS Health Scotland

    http://www.healthscotland.scot/contact-us/comments-and-complaints
    NHS Health Scotland. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.

The Scottish Government Directorate for Healthcare Quality ...

    https://www.sehd.scot.nhs.uk/dl/DL(2016)19.pdf
    The Scottish Government Directorate for Healthcare Quality and Improvement, Dear Colleague THE NHS SCOTLAND MODEL COMPLAINTS HANDLING PROCEDURE 1. The Scottish Government and NHS Scotland are jointly committed to developing a culture of openness and transparency in NHS Scotland, that values all forms of feedback, including complaints,

NHS complaints in Scotland - mygov.scot

    https://www.mygov.scot/nhs-complaints/
    Oct 04, 2019 · The NHS board must tell you how to do this when they send you the final decision. The SPSO is independent from the NHS and Scottish Government. It reviews complaints about most organisations providing public services in Scotland.

How to complain about a public service SPSO

    https://www.spso.org.uk/how-to-complain-about-public-service
    We look at complaints after you have gone through the Scottish Government complaints procedure to try to sort things out first. If you have already complained to them and are still not happy, you can ask us if we can look at your complaint.

Contact - gov.scot - Scottish Government

    https://www.gov.scot/about/contact-information/
    Scottish Government St. Andrew's House Regent Road Edinburgh EH1 3DG. See privacy note about how we handle your data. Unacceptable behaviour. We welcome feedback and use it to help improve our service. However, we ask that you respect our staff and refrain from the following behaviour:

Health and social care - gov.scot - Scottish Government

    https://www.gov.scot/health-and-social-care/
    The Child and Adolescent Mental Health Services (CAMHS) NHS Scotland national service specification outlining provisions young people and their families can expect from the NHS. Scottish Budget Details of the Scottish Government's spending plans.

Complaints and disputes SPPA - Scottish Public Pensions ...

    https://pensions.gov.scot/nhs/your-membership/complaints-and-disputes
    Complaints. Our complaints handling procedure reflects the Scottish Government's commitment to resolving issues at the point of service delivery, and where necessary, conducting thorough, impartial and fair investigations of any complaints.. The procedure standardises the approach across government departments and complies with the Scottish Public Services Ombudsman's guidance on complaint ...

scot.nhs.uk - Putting Scotland's Health on the Web

    https://www.scot.nhs.uk/
    All resources from the NHS Scotland Event 2019 are now available on the website. This includes filmed footage of all the Plenary and Mini Plenary Sessions, presentations from the Parallel and Spotlight Sessions, speaker interviews and a highlights film, as well …

Making a Complaint - nhslothian.scot

    https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
    If the NHS has fully investigated your complaint and you are still not happy, you can ask the Scottish Public Services Ombudsman (SPSO) to consider your complaint further. The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain about. Sometimes this time limit will not apply.

NHS Valuing Complaints

    https://www.valuingcomplaints.org.uk/handling-complaints/complaints-procedures/nhs
    Apr 01, 2017 · New NHS complaints handling procedure from 1 April 2017. The Scottish Government and NHS Scotland are jointly committed to developing a culture of openness and transparency in NHS Scotland that values all forms of feedback, including complaints, and uses it …

NHS SPPA - Scottish Public Pensions Agency

    https://pensions.gov.scot/nhs
    These schemes are administered by the Scottish Public Pensions Agency on behalf of Scottish Ministers and SPPA is also responsible for scheme regulations and for all the administrative tasks required to serve over 175,000 active members, more than 62,000 deferred members and over 100,000 NHS pensioners and dependants who are already receiving ...

NHS complaints - Citizens Advice Scotland

    https://www.citizensadvice.org.uk/scotland/health/nhs-healthcare-s/nhs-complaints-s/
    The leaflet is called 'Have you served your country? Taking care of veterans' and is available on the Scottish Government website at www.gov.scot . This leaflet suggests using the NHS complaints procedure to resolve any breakdown in the arrangements for priority treatment for veterans.

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).

Complain about a GP, pharmacy, dentist or hospital in Scotland

    https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
    Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.

Complaints Procedure - NHS Highland

    https://www.nhshighland.scot.nhs.uk/Feedback/Pages/ComplaintsProcedure.aspx
    The NHS Complaints Procedure requires Health Boards to consider conciliation or mediation services to help resolve a complaint where it is appropriate and all of the parties involved agree. NHS Highland is working in partnership with the Scottish Government and Scottish Mediation Network to use mediation in complaints handling within NHS Scotland.

We are Scotland's Ombudsman SPSO

    https://www.spso.org.uk/
    We are Scotland's Ombudsman. The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about councils, the National Health Service, housing associations, colleges and universities, prisons, most water providers, the Scottish Government and its agencies and departments and most Scottish authorities.. Find out more in our Information Centre

The Governance of the NHS in Scotland - ensuring delivery ...

    https://digitalpublications.parliament.scot/Committees/Report/HS/2018/7/2/The-Governance-of-the-NHS-in-Scotland---ensuring-delivery-of-the-best-healthcare-for-Scotland-1
    The Governance of the NHS in Scotland - ensuring delivery of the best healthcare for Scotland. The Governance of the NHS in Scotland - ensuring delivery of the best healthcare for Scotland ... Published by The Scottish Parliamentary Corporate Body; The Governance of the NHS in Scotland - ensuring delivery of the best healthcare for Scotland. SHARE.

NHS Scotland Complaints - Complaints Department

    https://www.complaintsdepartment.co.uk/nhs-scotland/
    NHS Scotland. NHS Scotland is the publicly funded healthcare system in Scotland. Health and social care policy and funding are the responsibility of the Health and Social Care Directorates of the Scottish Government. NHS Scotland had an operating budget of £11.4 billion in …

Parliament Committee seek views on ... - Scottish Parliament

    https://www.parliament.scot/parliamentarybusiness/CurrentCommittees/111791.aspx
    Aug 05, 2019 · 08.05.2019. The Scottish Parliament’s Health and Sport Committee has launched a consultation into whether new proposals by the Scottish Government will achieve a cultural change in how the NHS in Scotland handles matters raised by whistleblowers.. The Committee is also keen to hear opinions on how the proposals will affect the way the NHS treats its whistleblowers.



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