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https://www.tio.com.au/making-a-complaint
Make a complaint If you’re a residential consumer or small business and you’ve already tried to resolve your complaint with your telecommunications provider, you can make a complaint to us. If you have not tried to resolve your complaint with your provider, you can find their contact details by searching our providers list. If you make a complaint online, we’ll usually process it on the ...
http://tsagroup.com.au/contact-us/
Perth (Head Office) 31 Troode Street West Perth WA 6000 Australia Phone: + 61 8 9217 7000 . GET DIRECTIONS. Burwood Building 3, Level 1, 301 Burwood Hwy Burwood VIC 3121 Australia . …
https://www.tio.com.au/complaints-we-can-and-cant-take
We can deal with most complaints from residential and small business customers about your landline telephone, mobile or internet service. You must have tried to resolve the issue with your provider before we will deal with your complaint. Who we can help We only deal with complaints from residential and small business customers. To decide whether a business is small, we consider its turnover ...
https://thenewdaily.com.au/life/tech/2019/09/25/internet-telco-complaints-2019/
Sep 25, 2019 · The internet has outstripped mobile to become the most complained about telco service in Australia, yet consumers still lack vital protections. ... given that internet services are now a ...Author: Isabelle Lane
https://www.zdnet.com/article/telco-complaints-turning-the-corner-tio/
Oct 16, 2018 · "I am pleased to report that the number of complaints about telecommunications services in Australia appear to be turning the corner, with complaints trending down in the latter part of the year ...Author: Corinne Reichert
https://www.accc.gov.au/publications/accc-telecommunications-report
The telecommunications report is made up of two parts — competitive safeguards within the Australian telecommunications industry and changes in the prices paid by consumers for telecommunications services. The ACCC is required to publish this report on its website by 31 December of …
https://www.zdnet.com/article/nbn-the-key-driver-of-consumer-telco-dissatisfaction-accc/
NBN the key driver of consumer telco dissatisfaction: ACCC. Consumer complaints to the ACCC about both NBN services and major retail mobile and fixed network providers rose during 2016-17.Author: Corinne Reichert
https://www.acma.gov.au/complain-telecommunications-ombudsman
The TIO should be your last resort, if you are not happy with the result from your telco. When you contact the Telecommunication Industry Ombudsman, you will need to tell them: if you are a residential or small business customer; if you are the account holder, or you have their approval to make the complaint; what the complaint is about
https://www.smh.com.au/business/companies/soaring-complaints-spur-review-of-customer-telco-rights-20180416-p4z9wq.html
Apr 16, 2018 · Soaring complaints spur review of customer telco rights ... “The fact that complaints to the TIO are still high across all types of fixed line and mobile services clearly shows that telcos need ...
https://www.computerworld.com/article/3455417/telco-complaints-are-too-damn-high-government-says.html
The Telecommunications Industry Ombudsman (TIO) could be scrapped under government proposals to deal with soaring complaints about phone and Internet services.
https://www.crn.com.au/news/telco-service-dissatisfaction-hits-new-high-as-tio-reveals-latest-complaints-report-461232
May 11, 2017 · Telco service dissatisfaction hits new high as TIO reveals latest complaints report ... 324 phone and internet providers in Australia in the six months to 31 December 2016, constituting a 5 ...Author: Michael Jenkin
https://www.computerworld.com/article/3463046/nbn-complaints-to-telco-ombudsman-drop.html
Jones said the drop in NBN-related complaints was “encouraging,” adding that the TIO is continuing to “work with phone and internet service providers, the telco industry, and regulators to ...
https://thenewdaily.com.au/life/tech/2019/07/10/telco-consumer-complaints/
Jul 10, 2019 · Fed-up phone and internet users flooded Australia’s telco providers with nearly half a million complaints over a period of just three months, a new report has shown.Author: Isabelle Lane
https://eftm.com/2019/10/telco-complaints-are-down-is-customer-service-actually-improving-67661
Oct 28, 2019 · The best way to measure complaints is the number of complaints compared to the number of active services. In telco world they go by complaints per 10,000 services. That number is down from 124 to 97 in the space of just under a year. The better news is that the time it takes to resolve complaints is also down by a day.
https://www.itwire.com/telecoms-and-nbn/customer-satisfaction-with-telco-services-on-the-increase-survey.html
Customer satisfaction with services delivered by Australia’s telcos and telecommunications services providers has risen markedly, with a new survey revealing that 83% of customers now say they ...Author: Peter Dinham
https://www.abc.net.au/news/2018-04-17/wa-telco-complaints-soar-over-fees-bad-service/9664646
Apr 17, 2018 · "It's not an uncommon issue." Meanwhile, complaints about services delivered over the NBN network more than tripled across Australia to 22,827, …
https://www.mybusiness.com.au/technology/6233-blowout-in-resolution-times-for-telco-complaints
We continue our commitment to delivering a best-practice complaint handling service for the telecommunications industry and consumers.” Overall telco complaints by state and territory in FY2019. All states and territories recorded a year-on-year fall in the number of complaints about telco services: NSW: 42,868 complaints, down by 19.1 per cent
https://www.arnnet.com.au/article/667945/telco-complaints-still-too-high/
Oct 28, 2019 · Despite a fall in complaint levels during the ... dropped from a high of 124 complaints per 10,000 services in the second quarter to 97 in ... from Australia’s second-largest telco, Optus, was ...
https://www.tioonline.com.au/consumers/new/
If you choose to remain anonymous or withhold information, we may not be able to handle your complaint. With your consent, or by law, we may provide your personal information to government agencies. We may also provide your personal information to third parties for the purposes of improving out services.
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